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Ninja RMM has made it easy for MSPs to Monitor and Manage clients
What do you like best about the product?
I am able to easily create scripts to push to clients. I am able to utilize the background tools such as powershell and cmd to run commands easily.
What do you dislike about the product?
Currently I do not have anything that I dislike about Ninja.
I would like to see a more robust documentation add in to where we can document clients admin passwords. I would also like to see some kind of either screen preview or screen shot tool that does not require me to remote into a clients system.
I would like to see a more robust documentation add in to where we can document clients admin passwords. I would also like to see some kind of either screen preview or screen shot tool that does not require me to remote into a clients system.
What problems is the product solving and how is that benefiting you?
We are able to quickly and easily monitor the status of clients systems and proactively resolve issues. The integrated backup makes it very easy to verify backups. The other integrations with Ninja make it easy to get alerts from client devices.
NinjaOne is great for remote and monitoring computers.
What do you like best about the product?
My favorite part of NinjaOne is the ability to monitor a users computer. Many clients complain about how slow their computer. We can use the tool to easily figure out what is the cause of the issue.
What do you dislike about the product?
I think the process to remote into a user's computer as an end user should be easier. The Ninja Remote install file does not install properly at times. Additionally, there is an update each week where we need to install the new version of Ninja Remote. Some clients receive an issue where they install the new, updated programs and they are still unable to remote into the computer.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it easier to monitor end users' computer. We can help them solve an issue before they email us about the problem.
Ninja - Does almost everything
What do you like best about the product?
The abiltiy to answer tickets in a quick and timely manner. It is extremely useful when looking at patching servers.
What do you dislike about the product?
Some of the features are not out of the box, however Ninja are quick to respond and will generally have what you need, eventually.
What problems is the product solving and how is that benefiting you?
Ticketing,
Patching
End user issues
Networking problems
Patching
End user issues
Networking problems
Critical tool in our tech stack.
What do you like best about the product?
The lay out makes it easy to easily access our endpoints from our different clients.
What do you dislike about the product?
Installing ninja has presented some issues sporadically.
What problems is the product solving and how is that benefiting you?
Having easy access to our client endpoints and the ability to address issues quickly which has increased productivity.
Intuitive and Powerful Tool for RMM and Endpoint Management
What do you like best about the product?
We have found NinjaOne's RMM tools to be useful and more than adequate for our needs. However, it is within the arena of Endpoint Management that NinjaOne really shines. Patch management and resources monitoring have saved us untold hours of work while simultaneously increasing our confidence in the stability and security of our endpoints.
What do you dislike about the product?
NinjaOne is apparently expanding their suite of tools (e.g. Backup/DR). While we are excited to see how these products develop, there is some concern that they run the risk of diluting existing functionality.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep an eye on all of our Endpoints. They also provide the tools that we need to offer remote support. Automation and monitoring notifications allow us to keep abreast of our entire fleet's condition.
Management and Patching Miracle Worker
What do you like best about the product?
Patching, Automation, Server and PC Maintenance, Asset Management.
What do you dislike about the product?
All is good with NinjaOne, no negatives come to mind.
What problems is the product solving and how is that benefiting you?
We don't need addition staff to do jobs that a great RMM can do.
Cool Product
What do you like best about the product?
This makes it easy to help patients who have trouble using their devices. so they are able to fill out forms.
What do you dislike about the product?
The really cool products are hidden so you have to go find them.
What problems is the product solving and how is that benefiting you?
Ninja allows me to help elderly patients who dont know how to use their computers. I am able to take over their computer or watch them and tell them what to press. Very helpful.
NinjaOne Saves Time!
What do you like best about the product?
NinjaOne Saves Time! We no longer need to manually update machines.
What do you dislike about the product?
Can't think of any negatives. NinjaOne is a great product.
What problems is the product solving and how is that benefiting you?
Working for a small Managed Service Provider (MSP) business, Ninja has saved a lot of time with deployments and automatic patching.
NinjaOne da experience
What do you like best about the product?
NinjaOne combines robust features with ease of use, making it a standout choice for IT management. Its automation, remote management capabilities, and exceptional support ensure that IT professionals can maintain a secure and efficient IT environment with less hassle. Highly recommended for those looking to streamline their IT operations
What do you dislike about the product?
Some of the things I dislike about NinjaOne is the Initial setup can be very time consuming. Despite its user-friendly interface, there is still a learning curve associated with mastering all of NinjaOne's features
What problems is the product solving and how is that benefiting you?
Some problems that NinjaOne solves for us is to be able to easily remote and manage computers more easily.
Good tool but the cost is not cheap if your employee has multiple devices
What do you like best about the product?
Easy to manage endpoints. We use it to deploy patch and perform end user supports.
What do you dislike about the product?
The cost can go up quickly if your employee has multiple devices.
What problems is the product solving and how is that benefiting you?
Patching endpoint, remote support and saving bitlocker key is a plus.
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