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Big fan of text notifications for systems offline
What do you like best about the product?
Being the first person called if a computer goes down, it's very helfpul to get the text notification first.
What do you dislike about the product?
The system information could be more detailed.
What problems is the product solving and how is that benefiting you?
It is allowing me to stay on top of the status of our machines from anywhere!
NinjaOne RMM is easy to use and provides a multitude of features
What do you like best about the product?
The thing I like best about NinjaOne is how easy it is to navigate and use the dashboard. Everything I need to know or find is neatly laid out in a intuitive way that allows me to find the information I need. Finding help online is easy to do as most of the problems that I search for either on NinjaOne forums or simply Googling leads me in the right direction.
What do you dislike about the product?
Sometimes it can take a while for a new device to show on the dashboard when using the "add a device" option in the devices menu. Along with this, it can take a while for the BitDefender integration to active and show that it is running on the newly added device.
What problems is the product solving and how is that benefiting you?
The problem NinjaOne is solving is ensuring all endpoint devices are actively secure and being able to monitor all endpoints on the network. It has benefitted us by being able to solve the previously stated problem by doing remote software installation as well as endpoint monitoring.
Great application
What do you like best about the product?
You can do pretty much anything throughout the application.
What do you dislike about the product?
It's almost like having to learn a new language
What problems is the product solving and how is that benefiting you?
Ninja one is helping us manage all our systems
NinjaOne: the RMM and MDM solution with almost everything you need
What do you like best about the product?
NinjaOne’s UI is clean, simple, and easy to navigate. It has made our onboarding process smoother and has been helpful for our end users. Straightforward tools like keyboard input and file transfers really make a difference.
The MDM solution feels faster than Intune’s and includes most of what you need to configure devices. The setup process was also very simple for APN and ADE. I also appreciate how quickly I can resync a device or apply policies when needed.
The MDM solution feels faster than Intune’s and includes most of what you need to configure devices. The setup process was also very simple for APN and ADE. I also appreciate how quickly I can resync a device or apply policies when needed.
What do you dislike about the product?
Installing applications can be a bit tricky at times with NinjaOne. There’s a 1GB size limit, and sometimes a task just stays stuck in the queue with no clear way for me to troubleshoot what’s happening. I’ve also run into cases where both older and newer MSI installers don’t work, so I end up having to install the app manually.
The MDM features could also be expanded. Some of the functionality I’m used to seeing in Intune isn’t available in Ninja. Setting policies can be frustrating because I’ll build a custom payload and it appears to “save,” but if I don’t click the big Save button in the top right, it deletes everything I just configured. Sometimes the Save button doesn't work and gives me an error, which leads me to refresh the page and having to do the payload all over again. The UI could definitely use some improvement as well. I do like that restrictions are organized into categories, but it still feels like everything is lumped into one section, and it’s not always clear where to go to make deeper edits. Expanding the policy settings could help users here.
When setting policies, I do appreciate the side menu, but it doesn’t really indicate how much you can edit within each area. Also, on my test iPad it says it "needs attention", but I can’t see exactly what it needs or what I’m supposed to check. Maybe I missed it, but statuses like that should be visible at a glance.
The MDM features could also be expanded. Some of the functionality I’m used to seeing in Intune isn’t available in Ninja. Setting policies can be frustrating because I’ll build a custom payload and it appears to “save,” but if I don’t click the big Save button in the top right, it deletes everything I just configured. Sometimes the Save button doesn't work and gives me an error, which leads me to refresh the page and having to do the payload all over again. The UI could definitely use some improvement as well. I do like that restrictions are organized into categories, but it still feels like everything is lumped into one section, and it’s not always clear where to go to make deeper edits. Expanding the policy settings could help users here.
When setting policies, I do appreciate the side menu, but it doesn’t really indicate how much you can edit within each area. Also, on my test iPad it says it "needs attention", but I can’t see exactly what it needs or what I’m supposed to check. Maybe I missed it, but statuses like that should be visible at a glance.
What problems is the product solving and how is that benefiting you?
It helps us resolve issues remotely and quickly. Being able to patch devices with minimal effort saves a lot of time, and the easy onboarding makes the whole experience better. Recently, it has made the MDM solution for our iPads much more efficient for us.
A good experience for a newish platform
What do you like best about the product?
It's ease of use and implementation. The scripting system, API and other automation tools is fairly robust. Apple device support is decent and improving. Great customer service!
What do you dislike about the product?
There are a few 'quirks' here and there, integrations are a bit lacking leading to needing quite a few work arounds. Device/Employee onboarding could be improved
What problems is the product solving and how is that benefiting you?
Management of endpoints in an all remote company, many endpoint solutions were built around the idea that they would be deployed on a corporate network for the most part. Those other solutions did pivot when the plague happend, but it's still evident when you goto deploy these systems. NinjaOne is built around flexibility making it easier to manage and deploy over other "older" solutions for a remote-only company.
Great software, will be fantastic when MacOS MDM added
What do you like best about the product?
It was very simple to deploy and setup. Fair amount of templates to use on day 1.
What do you dislike about the product?
Doesn't currently have MacOS MDM, so an application like Jamf is still required.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it very quick and easy to identify where patches need to be installed and then to actually install those patches.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
Ninja RMM
What do you like best about the product?
NinjaOne RMM is a fantastic tool that simplifies IT management, boosts security, and improves overall system health.
What do you dislike about the product?
Sometimes, navigating and finding what I'm looking for within the portal is difficult. If I am unfamiliar with something, I will ask one of my more experienced admins.
What problems is the product solving and how is that benefiting you?
Patch deployment, device management.
Great Remote Management Software
What do you like best about the product?
How easy it is to organize all our assets, it's fairly straightfoward and intuitive as well!
What do you dislike about the product?
To be honest, I haven't used another remote asset management system to compare it to. It does what we need it to and the company also has been great about answering questions and putting out information/education!
What problems is the product solving and how is that benefiting you?
Being able to quickly solve issues with our studio computers. We have over 70 locations and being able to just login to the computers to solve issues that ultimately help support or team quicker and more efficiently has been wonderful!
Single pane for Patching, RMM and A/V
What do you like best about the product?
Single pane access to multiple aspects of systems management.
What do you dislike about the product?
The iOS app could be a bit more robust but theWebsite is good.
What problems is the product solving and how is that benefiting you?
Especially since a large portion of the workforce went remote, I consider this a must. It is very easy to manage, secure and support my workforce
Ninja One is a great platform!
What do you like best about the product?
I love that it is easy to use and navigate
What do you dislike about the product?
I dislike that I have to learn a new platform, even though I like it better than the last one.
What problems is the product solving and how is that benefiting you?
Protecting my companies data, and it is making my life easier because I can see this visually.
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