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My Experience with Using NinjaOne
What do you like best about the product?
The ability to push out mass deployments of software to devices.
What do you dislike about the product?
Having to wait for a support engineer to assist by scheduling a Zoom call. I would like to be able to access support more efficiently.
What problems is the product solving and how is that benefiting you?
Hardware and OS Software patches & Updates
Solid product for small/medium businesses or MSPs
What do you like best about the product?
Ninja is easy to use/navigate and featureful
What do you dislike about the product?
takes a little too long for agent check-in
What problems is the product solving and how is that benefiting you?
centralized remote management and administration of a workforce that is completely remote
NinjaOne was a fun experience
What do you like best about the product?
I like that they have a wide variety of subjects, and you can learn a lot. It was easy to use and navigate.
What do you dislike about the product?
I dislike how complex some of the subjects are. It made them difficult to keep up with.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of people not having access to a nice course that doesn't cost a million dollars. They also solve the problem of someone not having a tool to manage devices.
Good enough RMM but insufficient MDM software
What do you like best about the product?
its remote application and overview of devices
What do you dislike about the product?
insufficient MDM function and control to devices
What problems is the product solving and how is that benefiting you?
connect remotely to different devices accross the state
I've been using NinjaOne for the past 3 months. Some of the features work really well.
What do you like best about the product?
The RMM features, such as on-deamnd patching, pushing scripts remotely.
What do you dislike about the product?
The ticketing aspect requires more features. Such as a knowledge base, related tickets.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
All tickets are defaulted to being Problems. However, based on the ITIL definitions, all base issues should be Incidents, with problems being larger scale incidents affecting multiple people/devices.
What problems is the product solving and how is that benefiting you?
Ninja solves the issue with having to manage devices and patching in separate places. Having all of the required features, such as thir party patching, OS patching, remote support, on-demand patching, all in one place really helps narrow down additional uneccessary subcriptions & accounts with other vendors.
A good platform with a rough ticketing system
What do you like best about the product?
Using Ninja to support devices has been very useful. Being able to remotely support, and managed users software is easy.
What do you dislike about the product?
The Ninja ticketing system leaves lots to be desired. It isn't as robust as a system designed for the sole perpose of ticketing.
What problems is the product solving and how is that benefiting you?
Providing remote support of users/devices. Being able to managed/support users and their devices remotely means we dont waste time accessing systems onsite or using clunky windows remote systems.
So far this tool has reduced our dependence on other silo'd toolsets
What do you like best about the product?
I like how much stuff this product covers. We are going to be able to replace multiple expensive tools in our environment with just one SaaS application.
What do you dislike about the product?
The only real thing I would like to see, is a much more robust ticketing system.
What problems is the product solving and how is that benefiting you?
Remote enduser support, patch management, application installation
Good management tool
What do you like best about the product?
I find the update and backup management clear and easy to manage.
What do you dislike about the product?
I am still missing some options for adjusting the backup policies.
What problems is the product solving and how is that benefiting you?
Sometimes the patches do not work the first time.
Everything is awesome
What do you like best about the product?
It is easy to use and quick to set up. Many people like the automation features because they make routine tasks easier. The customer support is also very good and quickly helps with problems. Additionally, you can connect NinjaOne well with other systems.
What do you dislike about the product?
Some functions are missing or could be better. Sometimes there are problems with certain features. For small businesses, the costs could be high, although many find it worth the money.
What problems is the product solving and how is that benefiting you?
The remote support is not good.
Single Dashboard for managing end devices
What do you like best about the product?
One platform for managing linux,mac and windows end devices
What do you dislike about the product?
Compare to other MDM solution, sometimes refresh time/rate of the dashboard in slow
What problems is the product solving and how is that benefiting you?
You will have a single dashbard for managing Linux windows and Mac devices with you own scripts and montiroing
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