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Amazing RMM for a small team
What do you like best about the product?
NinjaNinjaOne has been a game-changer for our small business, greatly improving how we handle IT management. This cloud-based remote management and help desk software has boosted our efficiency and productivity.The user-friendly interface made onboarding a breeze, even for those without extensive IT knowledge. NinjaOne offers a wide range of features that let us monitor devices, manage updates, and automate routine tasks effortlessly. This has freed up our small IT team to focus on more critical projects instead of getting caught up in daily technical issues.
Overall, NinjaOne has streamlined our IT operations, making it an essential tool for our business.
Overall, NinjaOne has streamlined our IT operations, making it an essential tool for our business.
What do you dislike about the product?
Although NinjaOne offers a variety of features, we found that some aspects of the platform lack customization. It would be beneficial to have more flexibility in tailoring the dashboard and reports to better fit our specific needs.
What problems is the product solving and how is that benefiting you?
Improved remote support: The software provides robust remote access and troubleshooting tools. This saves time and improves response times.
Helps keep systems up-to-date by automating patch management and software updates.
Helps keep systems up-to-date by automating patch management and software updates.
A versatile RMM
What do you like best about the product?
Ninja has been a reliable, versatile, and easy-to-use RMM for our company. The panel is rich with features. The ability to deploy additional applications and patches through the agent has been vital for us. As a support tool, Ninja has frequently proven very useful as well, with Teamviewer support and the ability to push commands through their built-in command line tool. We have not had any problems with implementing Ninja and it does not drain system resources.
What do you dislike about the product?
We haven't had many issues with NinjaOne, but we occasionally run into issues when pushing software installs from Ninja. If the install fails, it can be hard to find a log or direct result list. In that sense, I believe the reporting could be enhanced.
What problems is the product solving and how is that benefiting you?
NinjaOne is our primary RMM and remote support tool. Additionally we are using it for patch management and to manage our list of endpoints.
NinjaOne is our go-to for managing our clients
What do you like best about the product?
Having a "single pane of glass" for a growing number of features has been super helpful for keeping ourclient networks healthy.
What do you dislike about the product?
The move from classic NMS to its current iteration felt a little annoying. None of implementations were able to automatically convert.
What problems is the product solving and how is that benefiting you?
As an MSP, we have thousands of endpoints to worry about. Ninja allows us to keep tabs on our clients' servers and PCs as well as provide remote support!
Managament and solutiondesign for potential and existing clients
What do you like best about the product?
dynamic development and comprehensive functionality
What do you dislike about the product?
sometimes missing early product / new stuff information
What problems is the product solving and how is that benefiting you?
central remote Managgement and comprhenshive solution - intersting selling proposition / support
Productive and extensive RMM which is still growing
What do you like best about the product?
Productive and extensive RMM which is still growing
What do you dislike about the product?
The option to interrupt running processes is missing
What problems is the product solving and how is that benefiting you?
Sensible management of customer IT
Very good, allows me oversight of all of our estate regardless of location with the ability to patch
What do you like best about the product?
the agent being connected to our cloud portal giving me access to all our devices regardless of their location. it enables me to perform all manor of admin duties which would be difficult especially on laptops.
What do you dislike about the product?
i'd like it to patch more software than it currently does as there are still some gaps in our patch management process
What problems is the product solving and how is that benefiting you?
it gives me oversight on the majority of our estate.
One solution
What do you like best about the product?
The NinjaOne/NinjaRMM solution is our goto solution for Patches, Device information, Remote control etc.
What do you dislike about the product?
Well not that many things. A bit about the filtering and the interface, but nothing concerning.
What problems is the product solving and how is that benefiting you?
Overview, Patching, History and Remoting of Clients and Servers
Effective, well balanced Remote Tool. Made our life easier.
What do you like best about the product?
NinjaRemote is better then Teamviewer. Remote Code Execution is really helpfull and safes time and calls.
What do you dislike about the product?
The Logs could be a bit better on the device overview.
What problems is the product solving and how is that benefiting you?
It gives us a comprehensive tool for keeping an eye on our assets.
Our new employee with a black belt
What do you like best about the product?
Easy to use. Easy to automate processess. Installation ist pretty simple and good for bigger deployments. We use ist every day.
What do you dislike about the product?
Licensing is sometimes a bit confusing and hard to unerstand.
What problems is the product solving and how is that benefiting you?
Ninja helps us to manage hundrets of client and server devices with ease. We automated almost every process and helped to reduce our support demand becaus we can now act pro active.
NinjaOne is a great tool with some rough edges - There is big potential but problems aswell
What do you like best about the product?
Ninja is easy to deploy on does implement a lot of basic helpers out of the box.
The filtering and Device view is great.
First Level Support ist great .
The filtering and Device view is great.
First Level Support ist great .
What do you dislike about the product?
There are many features which are not consistent across the NinjaOne. The API can do quite a lot but here and there are missing features.
Second level Support does take ages and it is hart to get there..
The NinjaRemote Tools is not as improved as the old Teamviewer integration and lacks some feature we require.
Second level Support does take ages and it is hart to get there..
The NinjaRemote Tools is not as improved as the old Teamviewer integration and lacks some feature we require.
What problems is the product solving and how is that benefiting you?
Running Automations run across mulitple customers.
Remote Support for customer for our technicaion
Remote Support for customer for our technicaion
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