External reviews
3,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
We successfully offer patch & remote management for thousands of devices as an MSP
What do you like best about the product?
It's great that we can implement the devices with a lot of flexibility.
As an MSP, we can provide our customers with monthly reports regarding patch management.
The patch approval process works good for us
If we are missing a feature, the technical support from Ninja helps us excellently and quickly.
As an MSP, we can provide our customers with monthly reports regarding patch management.
The patch approval process works good for us
If we are missing a feature, the technical support from Ninja helps us excellently and quickly.
What do you dislike about the product?
Support: Sometimes the ticket processing times may feel a bit slow until a solution is provided.
What problems is the product solving and how is that benefiting you?
As an MSP, we offer patch management and remote management (with Ninja Remote) for several thousand devices and hundreds of customers. It doesn’t matter whether we’re managing Windows servers or clients – it works well overall.
NinjaOne Experience
What do you like best about the product?
As a first time user of an RMM tool, NinjaOne was very easy to use and the robust features such as using a command prompt to a client computer comes useful most of the time.
What do you dislike about the product?
Enhancing the ability to tailor the dashboard layout or color schemes could improve the overall user experience.
Users would appreciate more comprehensive mobile capabilities for managing endpoints on the go.
Users would appreciate more comprehensive mobile capabilities for managing endpoints on the go.
What problems is the product solving and how is that benefiting you?
It provides many solutions comparing to having multile applications to fit the requirement
Overall very good product
What do you like best about the product?
The ease of installing / unistall of software with just a few clicks.
Good that i can create multiple orgs so i can seperate pro from laptops/desktops
Ninjaremote is a nice bit of remote control kit, very easy to use
Very easy to integrate new devices
Also customer support is very quick and friendly
Good that i can create multiple orgs so i can seperate pro from laptops/desktops
Ninjaremote is a nice bit of remote control kit, very easy to use
Very easy to integrate new devices
Also customer support is very quick and friendly
What do you dislike about the product?
That there is no user tray to install software themselves
What problems is the product solving and how is that benefiting you?
Software install/ unistall
Patching of windows and 3rd pary
Patching of windows and 3rd pary
NinjaOne the best features, usability, and support
What do you like best about the product?
Intuitive Interface:its user-friendly dashboard, making it accessible to both technical and non-technical users.
Feature Set: From patch management and endpoint security to remote control and ticketing.
Automation Capabilities: The platform's automation features can significantly improve efficiency by automating routine tasks.
Feature Set: From patch management and endpoint security to remote control and ticketing.
Automation Capabilities: The platform's automation features can significantly improve efficiency by automating routine tasks.
What do you dislike about the product?
Mobile App Functionality: Enhancement of the mobile app could further improve on-the-go management capabilities.
What problems is the product solving and how is that benefiting you?
Increased Efficiency: Automation and remote management capabilities streamline IT operations, saving time and resources.
Improved Security: Proactive patch management and endpoint protection reduce the risk of cyberattacks and data breaches.
Enhanced Productivity: Faster issue resolution and network optimization improve end-user productivity.
Improved Security: Proactive patch management and endpoint protection reduce the risk of cyberattacks and data breaches.
Enhanced Productivity: Faster issue resolution and network optimization improve end-user productivity.
In charge of onboarding NinjaOne in our organization
What do you like best about the product?
Ease of access to functions it can be hard to find with Intune/Microsoft applications.
Company IT support have tools to assist end-users, all in one interface.
Great support from Ninja if issues.
Increasing functions in every release, included in subscription cost.
Company IT support have tools to assist end-users, all in one interface.
Great support from Ninja if issues.
Increasing functions in every release, included in subscription cost.
What do you dislike about the product?
Not AD integrated - require allot manual tasks.
Hard to automate integration in a purely Azure/AD environment.
Limited historic/statistic/graph presentations.
Require scriptng for most advanced tasks.
Confusing user interface - can be hard to find options not used daily.
Hard to automate integration in a purely Azure/AD environment.
Limited historic/statistic/graph presentations.
Require scriptng for most advanced tasks.
Confusing user interface - can be hard to find options not used daily.
What problems is the product solving and how is that benefiting you?
Remote access, replaced TeamViewer license.
Remote support.
Inventory/reports.
Automation.
Remote support.
Inventory/reports.
Automation.
NinjaOne has been simplifying our IT Operations, One Task at a Time!
What do you like best about the product?
NinjaOne has become our go-to for efficient day-to-day IT management. It was easy to implement all the software solutions and customer support is always quick to help with any issues or the setup of new add-ons. Its robust ticketing system, seamless remote access to our assets, and reliable patch management have significantly improved our team's productivity. The MDM solution, while a new addition to our toolbox, has given our team an added bonus for maintaining control over our mobile devices.
What do you dislike about the product?
While NinjaOne offers a robust suite of IT management tools, one notable drawback is the lack of dashboard customization. The inability to tailor the dashboard to specific needs and preferences limits its effectiveness as a real-time overview of critical system information. This rigidity can hinder efficient monitoring and troubleshooting, as users may find themselves navigating through multiple screens to access essential data, potentially impacting overall productivity.
What problems is the product solving and how is that benefiting you?
Ticketing System: Allows our IT team to see tickets just for them, other team members, and unassigned tickets. The ticketing system allow us to efficiently manage and prioritize support requests.
Remote Management: Allows our IT team to support our end users that are on site or even our end users who are working off-site; as long as, they have access to the internet.
Vulnerability Management: NinjaOne's reliable patch management ensures that our assets are protected from the latest threats by keeping our systems up to date with Windows Patches.
Mobile Device Management: The MDM solution provides our Team with Centralized control over our mobile device assets, enhancing our security posture and compliance with regulations.
Remote Management: Allows our IT team to support our end users that are on site or even our end users who are working off-site; as long as, they have access to the internet.
Vulnerability Management: NinjaOne's reliable patch management ensures that our assets are protected from the latest threats by keeping our systems up to date with Windows Patches.
Mobile Device Management: The MDM solution provides our Team with Centralized control over our mobile device assets, enhancing our security posture and compliance with regulations.
Saving me time 1 automation at a time
What do you like best about the product?
Deployment options make rolling out NinjaOne a 1 day project. What happens in the test environment has had 100% success in the production environment. No troubleshooting 1 off machines.
What do you dislike about the product?
The workflow does take a bit to get used to. I feel like some of the menus are burried in the administration tab. The UI is mostly there but could be better.
What problems is the product solving and how is that benefiting you?
Being able to monitor multiple locations and verify software compliance. It saves me a lot of time not having to manually check machines across the network.
Ninja Patch management just works
What do you like best about the product?
What I like most is that our team can get patching done for all devices in a short amount of time.
What do you dislike about the product?
For me, the only downside is how long it takes to create 3rd party patching for devices. Ninja documentation is difficult to find.
What problems is the product solving and how is that benefiting you?
NinjaOne solves our patch management issues. It's very beneficial because we are able to patch vulnerable software quickly.
Easy to use IT Management/RMM solution
What do you like best about the product?
The Dashboard/Panels being able to manages multple client/orgs from one tool that works seemelss acrossd traditional desktop os's and new mobile oses.
What do you dislike about the product?
Ticketing, I wish the ticketing solutiuonsd was more robust.
What problems is the product solving and how is that benefiting you?
Ninjas bring all the managed clients i have together under one platform.
clean, fast, and intuitive platform.
What do you like best about the product?
It has helped us automate many tasks and saved us time.
What do you dislike about the product?
Large product, takes a lot of time to get to know it.
What problems is the product solving and how is that benefiting you?
Remote monitoring and management have been a gamechanger for us. Its helped us develop formal processes with out patching which is is straightforward, and the automation tools save us a ton of time.
showing 811 - 820