What do you like best about the product?

Ninja continues to offer a solid package of features in a cost effective package, and they continue to grow the product.

Recent additions of their Vulnerability App (Beta) that tie into your current Vulnerability Scanner (Crowdstrike, Qualys, etc) add great visibility to your end points.

OS and 3rd party patching are getting better and Ninja is commited to making it as easy as possible. There will never be a 100% effectiveness rate due to all the different ways software is installed, but Ninja does the most good, for the most amount of software I've ever worked with. Can there be improvements made? Absolutely. Does Ninja give honest transparency on their roadmap about how they are doing just that? They do!

Deployment of scripts and software is a breeze with just a small learning curve. I appreciate that they have an advanced delivery system if you need to add pre- and post- deployment scripts to an installer. Commands, changes, and adjustment are made almost instantly and to date there haven't been any outages that have crippled any functionalities.

Being able to leverage NinjaOne along side my EDR so that I have the peace of mind that if somehow the EDR doesn't get installed by Intune, NinjaOne will put it on there for me - I appreciate that.

Endpoint details are easy to obtain and keeping our endpoints organized helps.
-I do wish they had Retention Policies to help with VDI deduplication, but for a mid-size company like us it's not a huge issue. If you are managing thousands of endpoints, you'll probably need to engage someone fluent in API calls to work out a way to kill off old/stale machines.

The platform is intuitive and doesn't take long for new techs to get a grip on it, even the greenest one. Just be sure to use the easily modifiable permissions in the Admin portal to limit newer techs from certain areas if you see fit, but it is nice having that flexibility.

Very well laid out Web GUI that isn't over done or hard to navigate, but also looks modern (unlike Connectwise's windows 98eqse look).

Support is very reponsive and are happy to help jump on a call with you (preferred over email) if need be to go over issues. Support regularly follows up, and they are transparent and do not feed you a bunch of canned answers. If it looks or is a glitch/bug/misbehavior, they'll own it, and keep with you until they get it resolved.

Agent is light weight and rarely if ever fails to install with MSFT Intune.

What do you dislike about the product?

At the moment getting any sort of detailed info as to why a patch or application failed is lacking. Sometimes you get an actual reason, other times you just get a "failed" and have to get with support on as to why. There is a new AI beta feature to help with this, but until it's in production and proves its worth, I'm reserving judgement.

Would like to see some added UI improvements to the software deployment areas, they have a bunch pre-built into Ninja that can be deployed but no way to easily customize who gets what. All or nothing.

Inability to apply more than one policy can be a pain when it comes to wanting to stage updates or if you do not have your machines broke up into "organizations" that would allow you to stage updates. You can get creative to get aroun this but an easy fix would be to allow multi-policy application.

The installer file and link "die" after an amount of time, so if you're using any sort of deployment method like Intune, you have to constantly update that link or file or risk a bunch of machines getting deployed without it. If they were smart they would offer an EXE that responds to a Tenant ID and Organization ID you can put into the deployment that never breaks.

What problems is the product solving and how is that benefiting you?

NinjaOne helps solve the 3rd Party and OS patching, as well as software deployment. It's not perfect, but no platform is. It's super easy to use, cost effective, and works successfully way more than it doesn't which saves you and your team time.

What do you like best about the product?

I like the ease of looking into the different system specifications and device enrollement.

What do you dislike about the product?

The reconnection to a device after reboot can be a hit or miss sometimes and some machines will lose the connection after being idle for so long. However, I am aware that internet connection plays a big part in these things so I defintely isnt a deal breaker.

What problems is the product solving and how is that benefiting you?

Daily troubleshooting and patch management for remote devices.

What do you like best about the product?

Patch management and remote desktop support. Easy to navigate unlike other RMM tools and it was easy to implement. Customer support is good via a ticketing system and I use it on a daily basis. We have integrated it with azure SSO to make logging in smoother

What do you dislike about the product?

MacOS patching can sometimes a bit hit and miss.

What problems is the product solving and how is that benefiting you?

We are able to control patch management and assist users remotely via ninja remote.

What do you like best about the product?

Its easy to use and its always use it everyday , intergration is decent but can be finicky on MACs , implementation is easy.

What do you dislike about the product?

could do with more features but i hear that they are being added.

What problems is the product solving and how is that benefiting you?

EndPoint management , itr was a life saver due to the crowdstrike incident as the the recovery keys were saved by ninja.

What do you like best about the product?

The variety of options afforded by custom scripts, uploading installers and msis, and the wealth of information pulled through by the agent. It integrates well with out remote assistance services too. We use it for all of our endpoints.

What do you dislike about the product?

The menus are slightly obtuse for some admin functions and take a little while to figure out.

What problems is the product solving and how is that benefiting you?

NinjaOne is aiding with the patch management of all of our endpoints, as well as initial setup and deployment of new endpoints.

What do you like best about the product?

We've found it consistently better than it's competitors. Remoting into machines is consistently good, and has made our automation and device management significantly easier!

What do you dislike about the product?

Quite complicated to use in places, but I suppose that'd normal for such a capable system

What problems is the product solving and how is that benefiting you?

Helping us manage a large number of End user devices with ease

What do you like best about the product?

The dashboard design is intuitive and straightforward, making it easy to locate specific devices or tasks, such as patch management. NinjaOne simplifies patch management by providing clear visibility into Microsoft patch releases, allowing you to approve, deny, or identify missing patches on specific computers effortlessly. This streamlined process makes managing patches a breeze.

Additionally, NinjaOne integrates seamlessly with Bitdefender, delivering simple yet robust antivirus and malware protection. Beyond these features, the platform offers a wide range of powerful tools and capabilities, making it a comprehensive and user-friendly solution. There’s so much to praise about NinjaOne’s service!

What do you dislike about the product?

Learning to write your own scripts took a bit of learning. Also, setting up backup took a little time, but otherwise was doable with the ninjaone wikipages.

What problems is the product solving and how is that benefiting you?

Patch, anti-virus/malware and inventory management. Also, perodic backups of mission critical systems.

What do you like best about the product?

Since switching to N1 it has made our remote support and software patching easier and less effort.

its simple to use and easy to cusomise. Rolling N1 out across all global site with out need remote hands made the migration painless.
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we use this everyday to support our users from remote support so patching and installing software

What do you dislike about the product?

The only thisng that is missing from N1 is the option to procide the end user a portal to install approved software

What problems is the product solving and how is that benefiting you?

This is helping support our global offices form 2 locations rather than having IT on all sites

What do you like best about the product?

Remote management is easy. Backup portion is very good.

What do you dislike about the product?

Sometimes support engineer doesn't go through the problem description given by the client. Also, its better to have a quick session once a ticket raised, rather asking screenshots and errors. Quick session right after ticket, will help support team to see the problems and give the solution at the same shot if possible.

What problems is the product solving and how is that benefiting you?

RMM

What do you like best about the product?

NinjaOne is straight forward to use, does a fantastic job to allow for remoting into and administrating users' devices, running reports and finding outdated software/machines in need of updates.

What do you dislike about the product?

NinjaOne isn't as good for deploying software as other platforms I've used.

What problems is the product solving and how is that benefiting you?

Administrating Out of Hours maintenance to company infrastructure, supporting users remotely, running scripts and such makes many aspects of my work easier. The remote registry, file explorer, etc features are fanstastic for QoL.