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Great
What do you like best about the product?
Remote management is easy. Backup portion is very good.
What do you dislike about the product?
Sometimes support engineer doesn't go through the problem description given by the client. Also, its better to have a quick session once a ticket raised, rather asking screenshots and errors. Quick session right after ticket, will help support team to see the problems and give the solution at the same shot if possible.
What problems is the product solving and how is that benefiting you?
RMM
My experience with NinjaOne
What do you like best about the product?
NinjaOne is straight forward to use, does a fantastic job to allow for remoting into and administrating users' devices, running reports and finding outdated software/machines in need of updates.
What do you dislike about the product?
NinjaOne isn't as good for deploying software as other platforms I've used.
What problems is the product solving and how is that benefiting you?
Administrating Out of Hours maintenance to company infrastructure, supporting users remotely, running scripts and such makes many aspects of my work easier. The remote registry, file explorer, etc features are fanstastic for QoL.
Fast, reliable and consistent, lots of useful features and an easy to navigate UI
What do you like best about the product?
I like the automaton feature and the reports you can run as it saves alot of time.
What do you dislike about the product?
I honestly can't think of anything as of right now.
What problems is the product solving and how is that benefiting you?
With the addition of the warranty report it is helping us to not have to manually check which laptops are approaching end of warranty. I also use it to check if a device is low on RAM at the moment whilst we are working on upgrading machines that are below 16GB. I use the automaton function to remotely uninstall/reinstall various software. I use it to remotely connect over to a computer when troubleshooting and resolving issues.
Great tool
What do you like best about the product?
Ease of Use, features, Frequency of Use, Powerfull
What do you dislike about the product?
less configuration policy, less granularity
What problems is the product solving and how is that benefiting you?
asset inventory, patching, software control
New to Ninja and so far so good.
What do you like best about the product?
My team recently switched to Ninja One, and we are extremely happy and we are glad we made the switch. Ninja One has helped get us up and running on our new RMM in a few hours. I made some suggestions during the trial period, and they were very responsive in assisting with my requests. I also appreciate the new features they are constantly adding, which is making my team's job a lot easier.
What do you dislike about the product?
We have only been on Ninja for a few months but for now, I have not come across anything that I dislike. So far every request I have made has been addressed or it's in coming in a future release.
What problems is the product solving and how is that benefiting you?
Ninja One is solving our Remote sessions, Patching, software installs, updates, and MDM. The benefits are we were using different companies to handle our MDM, patching, and AV. We are now under one umbrella and just need to sign into one system instead of 3 different systems.
Great for most, patching could use some work.
What do you like best about the product?
Remote tools and the ability to mass-install or mass-uninstall applications.
What do you dislike about the product?
Patching failures and policies (Windows 10 to 11 especially) can be time consuming to manage.
Software patching appears hit or miss regarding some applications and no error messages or reasons to easily identify why some computers are not updating their software (non-Windows).
Software patching appears hit or miss regarding some applications and no error messages or reasons to easily identify why some computers are not updating their software (non-Windows).
What problems is the product solving and how is that benefiting you?
It took over as a remote tool and patching tool, and the patching tool (despite some issues) works well as it is not reliant on the Windows Update service for everything.
This is the ONE all-in-one IT device management cloud service that you'll ever need
What do you like best about the product?
NinjaOne covers all the day to day bases with efficiently managing our sprawling assortment of desktops, laptops, servers and they manage to do it cost effectively that also extends to 3rd party licensing and addons they have available for easy integration which they've expanded to major services like CloudStrike last year.
It offers an incredible value for the price, due to the long list of possible integrations you can mange those costs easily going with different companies for your remote control, AV/Threat protection, Documentation, and other solutions without being forced into a half baked built-in product of other competitors.
This is a very easy product to implement, it's one of the easiest and most reliable or solid ones on the market too. I've only had to interact with customer support a couple times over several years, when I have they've responded professionally and very quickly. You can keep it basic, or you can go very deep with it to get the full functionality and automation of device onboarding and management.
Our team has been with NinjaOne for around 5 years now using it daily and it's exceeded our expectations. In a world of IT tools that often cost way too much, require a dedicated employee to manage, or easily disappoint with lackluster service.. it's been a welcome surprise.
It offers an incredible value for the price, due to the long list of possible integrations you can mange those costs easily going with different companies for your remote control, AV/Threat protection, Documentation, and other solutions without being forced into a half baked built-in product of other competitors.
This is a very easy product to implement, it's one of the easiest and most reliable or solid ones on the market too. I've only had to interact with customer support a couple times over several years, when I have they've responded professionally and very quickly. You can keep it basic, or you can go very deep with it to get the full functionality and automation of device onboarding and management.
Our team has been with NinjaOne for around 5 years now using it daily and it's exceeded our expectations. In a world of IT tools that often cost way too much, require a dedicated employee to manage, or easily disappoint with lackluster service.. it's been a welcome surprise.
What do you dislike about the product?
With almost 30 years in this space this is a common issue with every IT vendor but I'll state it here as a con with NinjaOne as well.
There will often be more of a focus on new features with less time spent refining and improving older features that need more development to be competitive with fully featured 3rd party solutions if you're looking for that such as Ticketing. This isn't a dig on Ninja as anyone in this industry knows this happens with all vendors balancing development time to keep or acquire new customers, just know some product features such as "Ticketing" aren't going to 100% replace your Zendesk Helpdesk anytime soon, but if you're a small IT shop you can certainly save a chunk of money going with the built-in solution and basic feature set.
This is a very powerful platform once you get deeper into it's implementation for automating device deployments and management. You really do need to find and devote the time for your team to fully utilize the advanced functionality.
There will often be more of a focus on new features with less time spent refining and improving older features that need more development to be competitive with fully featured 3rd party solutions if you're looking for that such as Ticketing. This isn't a dig on Ninja as anyone in this industry knows this happens with all vendors balancing development time to keep or acquire new customers, just know some product features such as "Ticketing" aren't going to 100% replace your Zendesk Helpdesk anytime soon, but if you're a small IT shop you can certainly save a chunk of money going with the built-in solution and basic feature set.
This is a very powerful platform once you get deeper into it's implementation for automating device deployments and management. You really do need to find and devote the time for your team to fully utilize the advanced functionality.
What problems is the product solving and how is that benefiting you?
Remote monitoring and reliable remote desktop management. We used to use products such as LogMeIn, or Teamviewer, which were either too expensive, or lacked the full functionality that we needed. NinjaOne wraps that all into one system to quickly find and remotely solve issues for our staff, or automate management such as patching again saving us money and time.
Solid RMM with a clean interface and easy to deploy
What do you like best about the product?
The interface is clean and easy to deploy. It doesn't take much time / effort to customize a deployment. Lots of options to remotely access clients.
What do you dislike about the product?
Apple integration and features could be better. It would be ideal if they had a way for a client / potential client without an agent to be able to allow us to connect remotely and securely.
What problems is the product solving and how is that benefiting you?
Ninja allows us to easily remote in and access a client's computer, monitor the endpoint, and provide diagnostics.
NinjaOne has greatly streamlined our IT processes
What do you like best about the product?
The most helpful aspect of NinjaOne is its comprehensive suite of tools that seamlessly integrate remote monitoring, patch management, and IT automation, all within a user-friendly interface. The most helpful aspect of NinjaOne is its comprehensive suite of tools that seamlessly integrate remote monitoring, patch management, and IT automation, all within a user-friendly interface.
What do you dislike about the product?
The least helpful aspect of NinjaOne is that its advanced features might require some time to fully explore and utilize, especially for users who are not very tech-savvy.
What problems is the product solving and how is that benefiting you?
Operating system and software patches are crucial for maintaining the security and performance of your IT infrastructure. With NinjaOne, we can effortlessly manage and deploy these updates, ensuring that the systems are protected against vulnerabilities and operating at their best. Save time and streamline our patch management process with NinjaOne's intuitive platform.
Extremely efficient RMM and patch management system
What do you like best about the product?
The ease of remote support, scripting, Windows Patching, and third party patching
What do you dislike about the product?
The billing side can be quite frustrating
What problems is the product solving and how is that benefiting you?
Having an overview of all business assets, patching status, AI known issues across patches, more visibility
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