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NinjaOne Review
What do you like best about the product?
ninjaone Dashboard is very helpful for IT people. A lot of information can get and easy to manage.
What do you dislike about the product?
AS far as i know, ninjaOne cannot Sync with Azure AD yet. It will be great if it can sync with Azure AD
What problems is the product solving and how is that benefiting you?
Asset management and endpoint management
Really Unified RMM Tool
What do you like best about the product?
Integration with Security Platform such as Webroot & SentinelOne
What do you dislike about the product?
Unable to Connect Azure AD and synchronize users.
What problems is the product solving and how is that benefiting you?
NinjaOne really bring together obvious systems that need to be Unified, for example remote support tool and Antivirus.
Great UI & Tools
What do you like best about the product?
the remote agent that allows you to remote into devices. As well as the search bar, allows you to search user account and pulls up that users' device.
What do you dislike about the product?
does not patch 3rd party applications as well as I'd like.
What problems is the product solving and how is that benefiting you?
It is helping us patch 3rd party applications and providing a unique way for us to remote in to other users
Ninja is great
What do you like best about the product?
Easy to use, they have a community discord which i have used extensivley for help.
the scripting is amazing
Patch Management works really well
the scripting is amazing
Patch Management works really well
What do you dislike about the product?
I would say the support can be a little slow and unhelpful at times.
although they do answer everything that is requested.
i wish Ninja had a live chat feature like Atera
although they do answer everything that is requested.
i wish Ninja had a live chat feature like Atera
What problems is the product solving and how is that benefiting you?
We have made a few processes a lot easier, the main thing being at the moment we have found a script which displays printers installed on a pc which is great
pretty much anything can be fixed with a nice script which we have took advantage of
pretty much anything can be fixed with a nice script which we have took advantage of
Great support, some confusing layout
What do you like best about the product?
The support has been top notch, very responsive and helpful.
What do you dislike about the product?
Finding some things like scheduled jobs on devices can be a bit awkward with how the website is designed. From my time on the help desk it would have also been nice to have built in feedback as well.
What problems is the product solving and how is that benefiting you?
It allows us to view and categorize devices and apply policies as well as monitor their health.
Neat and powerful product
What do you like best about the product?
Look and feel. Modern design and very smooth, with many powerful features.
What do you dislike about the product?
The helpdesk has issues sending images and receiving them.
Helpdesk needs a new column that shows you the latest feed information.
Helpdesk needs a new column that shows you the latest feed information.
What problems is the product solving and how is that benefiting you?
Patching of end points
Customer service has been top notch. This has taken my business to the next level.
What do you like best about the product?
The Windows patch management, Remote tools, and the monitoring capabilities are outstanding. It is very easy to Service multiple Customers.
What do you dislike about the product?
My only wish so far is that there was a partnership with PC Matic for AntiVirus.
What problems is the product solving and how is that benefiting you?
All my customers under one pane of glass. Game changer. Thank you!
Logical
What do you like best about the product?
The interface is simple and logical. It was easily deployed and is now patching all of our servers and workstations.
What do you dislike about the product?
We had a couple of issues deploying and support took some time to get resolved.
What problems is the product solving and how is that benefiting you?
It's helping with preventative mainentance and it has replaced our Microsoft System Center for patching servers and workstations.
An Excellent RMM Solution
What do you like best about the product?
What can I say? NinjaRMM is a pretty robust and well fleshed-out RMM solution. Getting everything set up was painless and the tools I'm able to leverage now are outstanding. On top of that I'm in pretty constant contact with our account manager who provides me timely feedback on our account, which is really useful.
What do you dislike about the product?
I do get a ton of notifications, which isn't so much a downside of Ninja as it is my inability to manage what I get notified for. But out of the box if you have a large environment you will probably get blasted by email notifications.
What problems is the product solving and how is that benefiting you?
We previously had no way to monitor our inventory of laptops, nor did we have a good way of connecting to them whenever there was an issue. Ninja brought us a set of useful tools to be able to better remotely manage our assets.
Ninja has been great
What do you like best about the product?
We have found the patching and automation to be extermely useful as we grow our business to more and more endpoints. Being able to push out scripts, applications, and other utilities is very helpful.
What do you dislike about the product?
The documentation and ticketing features of Ninja could be improved upon. They are newer to the platform, so I would imagine they will improve in time, but can use a more robust feature set.
What problems is the product solving and how is that benefiting you?
It allows us to maintain patching compliance across a fleet of several hundred endpoints
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