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3,631 reviews
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NinjaOne helps me support all my users easily
What do you like best about the product?
I can support my users easily in my organisation with the remote tools provided by Ninja.
What do you dislike about the product?
The deployment options of ninja sometimes make it hard with duplicate devices.
What problems is the product solving and how is that benefiting you?
Fixing user devices quickly
NinjaOne's script deployment is really useful
What do you like best about the product?
NinjaOne's script deployment is really useful, we use Intune through Microsoft and find it annoying when trying to get feedback from scripts whereas Ninja is instant!
What do you dislike about the product?
Being able to deploy Python scripts to linux would be helpful for our Microsoft Defender deployments
What problems is the product solving and how is that benefiting you?
Deploying our security scripts to maintain device compliance.
Excellent for script deployments
What do you like best about the product?
Ninja's remote CLI and Script Repo makes it really easy to administer settings and software remotely.
What do you dislike about the product?
Support for scripting like Python would be appreciated :)
What problems is the product solving and how is that benefiting you?
Deploying scripts to maintain organisational security
NinjaOne is a great tool for managing your estate
What do you like best about the product?
NinjaOne helps me manage any, and all, of the devices in my organisation.
We utilise the features in NinjaOne daily to ensure our organisation stays secure and up to date.
We utilise the features in NinjaOne daily to ensure our organisation stays secure and up to date.
What do you dislike about the product?
Being unable to offboard devices through an API is making it a manual task to clean stale devices.
What problems is the product solving and how is that benefiting you?
Enterprise Device Management at scale
Product Review by Cirtec Medical
What do you like best about the product?
NinjaOne is easy to use and provides a lot of out-of-the-box scripts and functionality
What do you dislike about the product?
the inability to integrate with out ticketing system for alerts (FreshService); when you put a device into maintenance mode, it doesn't stop the SMS alerts (I opened that ticket months ago and it still hasn't been resolved); the lack of network scanning to pick up and add devices automatically
What problems is the product solving and how is that benefiting you?
Being able to schedule software updates and other scripts so that they execute on the remote device the next time it connects to the internet is a nice feature.
A Sleek and Intelligent UI, powerful platform let down by subpar support.
What do you like best about the product?
The user interface is exceptionally clean, compact, and user-friendly, making it simple to navigate and get straight to work without unnecessary distractions.
One of the standout features is the script scheduling, which is intelligently designed. Scheduling scripts is incredibly straightforward and efficient, allowing you to automate routine tasks with precision
One of the standout features is the script scheduling, which is intelligently designed. Scheduling scripts is incredibly straightforward and efficient, allowing you to automate routine tasks with precision
What do you dislike about the product?
However, when it comes to customer support, my experience has been nothing short of frustrating. I have to rate them 0/10 for support. Their team consistently proves to be incompetent, with issues often requiring multiple attempts to explain before they even begin to understand the problem. This delays resolution time, sometimes stretching it far longer than necessary.
A particularly glaring issue has been with our custom fields, which have been broken for over two months now. Despite reaching out multiple times, there has been no clarification on the cause, and the issue remains unresolved. The lack of communication and failure to address the problem effectively has been incredibly disappointing.
Custom field is critical and it seems like they do not care at this point.
A particularly glaring issue has been with our custom fields, which have been broken for over two months now. Despite reaching out multiple times, there has been no clarification on the cause, and the issue remains unresolved. The lack of communication and failure to address the problem effectively has been incredibly disappointing.
Custom field is critical and it seems like they do not care at this point.
What problems is the product solving and how is that benefiting you?
Automating repetating tasks, Remote access, identify critical devices that are offline, patch and software management, device filtering for autoamtion etc.
Great for basic RMM but could use improvements with scripting
What do you like best about the product?
I really like ninja for their integrations with our psa, built in remote tool, and ability to action a device based on device activities or device state.
What do you dislike about the product?
The scripting within ninja is extremely basic and lacks features. I like that we can have saved parameter values but there needs to be a way to have those encrypted and needs to be more robust than just having multiple values defined by having a space in between value 1 and 2. This also means there is no way to have optional parameters since if I try to provide a value for param 1 and 3 I have no way to do that other than removing the param. This is one of many issues with scripting.
What problems is the product solving and how is that benefiting you?
Ability to connect to end user devices without needing a device code from user, ability to create backups of critical infrastructure and restore to cloud, and ability to action devices based on state of device.
Had no problems
What do you like best about the product?
I think the remote-desktopfeature is very good and easy to use
What do you dislike about the product?
I can't search for the username, that would be very nice if this could be changed
What problems is the product solving and how is that benefiting you?
We can support our Clients without wasting a lot of time and it's also easy to use for our customers.
Nice Ideas - Quite Easy to handle - but sometimes a character of its own
What do you like best about the product?
The Variety of Things you can do with it. It seems quite simple and is fast to understand
What do you dislike about the product?
You cant stop scripts - Often there is no easy way to delete something, you didnt want to execute.
What problems is the product solving and how is that benefiting you?
The Remote Control of the Systems - Monitoring - Scripts - etc.
Ninja review
What do you like best about the product?
You can run scripts and go in the registry of the computer without any trouble, it's got enogh features and easy to use
What do you dislike about the product?
i use it most of the day but don't have a lot of dislikes
What problems is the product solving and how is that benefiting you?
user issue's and remote easy issue's that are scripted
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