External reviews
3,437 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simple Device Enrolment and Easy Task Deployment Across Groups
What do you like best about the product?
The simplicity of enrolling new devices, and once groups are configured correctly, how easy it is to run the same task across multiple user devices.
What do you dislike about the product?
It’s not always intuitive for less frequent users. For example, a device may be flagged as ‘unhealthy’, but it isn’t immediately clear why or what criteria are being used for that classification.
What problems is the product solving and how is that benefiting you?
My support team colleagues can handle the vast majority of requests remotely, driving efficiency and satisfaction.
Common configuration changes can be made quickly, without interrupting users, saving time and reducing the risk of human error.
Common configuration changes can be made quickly, without interrupting users, saving time and reducing the risk of human error.
Intuitive All-in-One Platform That Centralizes Everything IT Needs
What do you like best about the product?
It centralizes everything an IT tech needs into a single intuitive platform
What do you dislike about the product?
Reporting is a bit rigid, making it harder to pull very specific or highly customized reports
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of tool sprawl and reactive IT management by bringing monitoring, patching, remote access and automation into a single platform
Easy to Use with Clear PC Health Status and Accessible Support
What do you like best about the product?
Easy to use, health status of the PC and ease of access for support.
What do you dislike about the product?
The learning Academy is more to be theoretical than practical.
What problems is the product solving and how is that benefiting you?
Reduce the pressure that we were facing with end user problems.
Easy to follow the uncomplete task.
Organize and criticized tasks.
Easy to follow the uncomplete task.
Organize and criticized tasks.
Easy Deployment with Powerful Customization and Automation
What do you like best about the product?
Thanks to Ninja we have successfully implemented endpoint patch and 3rd party software management at last. It’s easy to deploy, offers extensive customization, and comes with strong automation capabilities. The core engine is excellent and highly flexible, making it easier to accommodate a wide range of user needs.
API is capable of most tasks, providing ease of integration with other tools.
API is capable of most tasks, providing ease of integration with other tools.
What do you dislike about the product?
Some parts of the product feel like they’re managed by different development teams, and as a result they don’t deliver a consistent, seamless user experience when switching from one area to other.
What problems is the product solving and how is that benefiting you?
O.S. patch management to fulfill security requirements. Users have no way to delay or postpone indeterminately patch installation as it happened with previous solution.
Fast, High-Performance All-in-One IT Ops with Strong Patch Management
What do you like best about the product?
Fast deployment & performance,
Strong patch management
All-in-one IT operations
From a single platform you get:
RMM (monitoring & alerts)
Remote access
Patch management
Scripting & automation
Backup (optional)
Endpoint management
Strong patch management
All-in-one IT operations
From a single platform you get:
RMM (monitoring & alerts)
Remote access
Patch management
Scripting & automation
Backup (optional)
Endpoint management
What do you dislike about the product?
Mobile app limitations
Mobile app is fine for:
Alerts
Basic remote actions
Mobile app is fine for:
Alerts
Basic remote actions
What problems is the product solving and how is that benefiting you?
IT teams often don’t know the health or status of all devices (PCs, servers, laptops) until something breaks.
NinjaOne Solves:
Automatically monitors all endpoints
Alerts on issues (CPU, disk, memory, services, etc.)
NinjaOne Solves:
Automatically monitors all endpoints
Alerts on issues (CPU, disk, memory, services, etc.)
Constant Innovation, Impressive Features, and Great Value as You Scale
What do you like best about the product?
The crew at NinjaOne is constantly innovating and adding features. It may not do every little thing you want it to on day one, but they take requests very seriously and if you ask for something, they will probably add it down the road. The features that they do have are constantly refined and upgraded to make them better with every release. The value to cost ratio is very favorable as you add devices to your account and the amount of feature included with the product is impressive.
What do you dislike about the product?
The agent software itself can have some "hang ups", but nothing a bit of Powershell code can't solve. While the "Dojo" knowledgebase is extremely helpful, some of the tasks you want to perform on the platform will require knowledge of Powershell and other CLI based command structures. Not an issue for me specifically, however, do know that going in and take them up on a trial period to make sure it fits your needs.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, OS and software patching was not only hit or miss in our environment, but we also didn't have any insight into how good or bad it was. With NinjaOne, we are able to patch software and OS vulnerabilities as they arise and get insights into how far the process has gone and what still needs to be done. Our endpoint remote support was using other tools that were single purpose, meaning that we needed to access several systems to help an end user. Now we are able to remote support, run remote scripts, and even have a Systray icon with scripts that users can use to run scripts on their own machines. Need to install that printer in the front of the office? Just click the icon next to your clock, go to "install a printer", and pick the printer you want, NinjaOne installs the drivers and printer in the background reducing the load on our IT department.
Centralized Device Monitoring with Effortless Remote Access
What do you like best about the product?
I appreciate the centralized monitoring of devices and ease of remote capabilities.
What do you dislike about the product?
Sometimes it feels over complicated to pull reports
What problems is the product solving and how is that benefiting you?
It allows us the ability to easily monitor and maintain our endpoints.
Great Asset Interaction Experience
What do you like best about the product?
The way to interact with the assets of the company.
What do you dislike about the product?
Saturation of internet access bandwidth when updates are performed.
What problems is the product solving and how is that benefiting you?
Ensuring all company equipment is properly updated gives us great peace of mind.
Remote Support That Delivers
What do you like best about the product?
I consider the remote desktop quite intuitive and functional
What do you dislike about the product?
Sometimes a bit slow in reading the latest status of the machines
What problems is the product solving and how is that benefiting you?
Not having to go to the client physically and having a platform with such strong remote capabilities is a major advantage.
A solid and easy-to-use RMM platform for daily IT operations
What do you like best about the product?
What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and the scripting and automation features help reduce repetitive manual tasks.
What do you dislike about the product?
Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain integrations or advanced security controls may require additional tools or workarounds depending on the environment.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the challenge of managing and securing multiple endpoints efficiently, especially in distributed or remote environments. Its biggest value comes from automated and reliable patch management, which ensures operating systems and third-party applications remain up to date with minimal manual effort.
showing 81 - 90