Remote monitoring, managing, and software deployment are our main use cases for NinjaOne. We use NinjaOne daily to add our MDR to devices and to deliver critical and secure updates as well as manage compliance on devices.
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Great Remote Access with Minor Lag Issues
What do you like best about the product?
It allows me to connect to my office desktop from anywhere, allowing me the flexibility to work remotely with ease.
What do you dislike about the product?
There is a some lag on it, although minimal it is not as smooth as working directly from the laptop or desktop.
What problems is the product solving and how is that benefiting you?
It allows everyone in my company to have a lot more flexibility to work remotely and adds security by allowing the company to have all our information stored locally and be accessed remotely when needed.
Efficient patch management, but high price
What do you like best about the product?
I particularly like the tool Patch Management.
What do you dislike about the product?
In my opinion, the price is too high.
What problems is the product solving and how is that benefiting you?
It resolves the regular patching of my used programs
Versatile Remote Support Options, But Room for Improvement
What do you like best about the product?
Multiple options for remote support programs.
What do you dislike about the product?
Restarting the computer function rarely wors.
What problems is the product solving and how is that benefiting you?
Multiple ways to remote in. If there is an issue with one program.
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
What is our primary use case?
What is most valuable?
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
What needs improvement?
NinjaOne can be improved by more flexibility in reporting and by the ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state. The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score. I would rate NinjaOne a seven on a scale of one to ten.
For how long have I used the solution?
We have subscribed to NinjaOne for a couple of years now.
What do I think about the stability of the solution?
NinjaOne is stable.
What do I think about the scalability of the solution?
NinjaOne's scalability is excellent.
How are customer service and support?
Customer support from NinjaOne is excellent. I would rate the customer support a nine on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched from Kaseya to NinjaOne due to multiple reasons, including bringing the solution in-house instead of using a third party, as well as price and features.
How was the initial setup?
My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.
What was our ROI?
I have not seen a return on investment at this time.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.
Which other solutions did I evaluate?
Before choosing NinjaOne, we evaluated other options. I looked into Kaseya, Atera, Datto, ConnectWise, and a few others.
What other advice do I have?
I would advise others looking into using NinjaOne to absolutely test NinjaOne and go through a bunch of use case scenarios to find if it is fitting for their use case, as well as meeting with their sales team to discuss use cases. I would rate this review a seven on a scale of one to ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great for Managing Installed Programs and File Transfers
What do you like best about the product?
Display of installed programs, file sending/receiving.
What do you dislike about the product?
On the web interface, sometimes it takes only 3-4 minutes, after several website refreshes, to access a PC that has been started for remote control.
What problems is the product solving and how is that benefiting you?
On-site visits are replaced by remote assistance, remote device control, management and file transfer.
Patch Management and Remote Access are reliable
What do you like best about the product?
My favorite part of the platform is patch management. We use a lot of other features, but this one is the most pain-reducing for us. We have a big fleet of servers and endpoints, and could not keep up with them otherwise.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
What do you dislike about the product?
The summer 2025 update made some changes to the user interface that I don't like, in service to making it more "modern". I want a workhorse not an artwork. Adding more features would help me more than glitzy design changes that in my mind just use up more screen real estate.
What problems is the product solving and how is that benefiting you?
Ninja is a key tool in our kit for managing servers and user endpoints. We would not be able to keep our company operating without these key functions.
Effortless Multi-Device Patching and Remote Access Anywhere
What do you like best about the product?
Patching on multiple device and been able to remote into any device in every location provided there is internet available.
What do you dislike about the product?
Dislikes about NinjaOne include its high price, limited integration options, and gaps in certain features, such as advanced scripting and mobile support. Some users report issues with agent installation, slow or unhelpful customer support.
What problems is the product solving and how is that benefiting you?
NinjaOne is an IT management platform that solves the complexity of monitoring, managing, and securing endpoints for IT teams and managed service providers (MSPs). By providing a single, unified console for these tasks, NinjaOne enables businesses to boost efficiency, enhance security, and reduce operational costs.
Efficient Dashboard and Ticketing, But FedRAMP Version Lacks Key Features
What do you like best about the product?
Quick and easy dashboard of all devices. Quick responses for patching, and integrated ticketing system.
What do you dislike about the product?
The FedRAMP version is missing important features, such as texting agents when new ticket come in after hours.
What problems is the product solving and how is that benefiting you?
Software patching with Intune was ineffective. Patching has been very effective since onboarding NinjaOne.
User-Friendly Layout, But Pricing Differences Frustrate
What do you like best about the product?
Its relatively simple to use. Layout is very good.
What do you dislike about the product?
MSP pricing is different than reseller pricing.
What problems is the product solving and how is that benefiting you?
we use it for patching and remote access. It allows us to do more per technician.
Seamless Background Remote Access and File Transfers
What do you like best about the product?
The ability to remote on in background is amazing, the file transferring is useful that you can do that while running in the background.
The ability to make our own reports and even columns and filters are great.
It's a tool we are using every day.
The ability to make our own reports and even columns and filters are great.
It's a tool we are using every day.
What do you dislike about the product?
I'm not great on the layout and design of the main page, and the lack of a dark mode can be quite straining on the eyes for myself.
Anything else I have issues with is probably a lack of knowledge using the RMM.
Anything else I have issues with is probably a lack of knowledge using the RMM.
What problems is the product solving and how is that benefiting you?
Ninja is a swift and easy install that is easy to deploy, remoting on is near instant and it does show when a device comes live within about 20 seconds which is quite good,
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