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Simple, Effective Patching Policies with a Straightforward UI
What do you like best about the product?
The simple to configure but highly effective patching policies. Straightforward to navigate UI and very efficient onboarding for our new customers or prospects.
What do you dislike about the product?
The performance of the Ninja remote application can in rare cases be degraded after a major update.
What problems is the product solving and how is that benefiting you?
Centralized patch management for cloud first customers and integrations with our other core support desk software packages.
Fast, Modern Interface with Excellent Patch Management and a Handy Active Directory Tool
What do you like best about the product?
I really like how fast the interface is and how quickly it connects to remote computers. The UI feels clean and modern. Patch management is leaps and bounds better than the two solutions we tried before. I also like that I can easily see computer metrics right in the dashboard, along with recent system activity and the computers I’ve connected to most recently.
The most unexpected bonus has been the Active Directory tool. That was a great surprise; I just wish it supported filtering, or at least sorting.
The most unexpected bonus has been the Active Directory tool. That was a great surprise; I just wish it supported filtering, or at least sorting.
What do you dislike about the product?
Not being able to save RDP credentials per agent feels like a massive omission. I can set them per organisation, but because we need separate logons for each agent, the current setup represents a security risk.
The Active Directory tool is amazing but a little frustrating to use because there’s no way to sort or filter. It’s such a good feature in principle, but it’s let down by that limitation.
I am surprised there’s no pre-chat feature, or even a way to take screenshots of remote computers. Right now it wastes a lot of time compared to Datto, which had those features.
The Active Directory tool is amazing but a little frustrating to use because there’s no way to sort or filter. It’s such a good feature in principle, but it’s let down by that limitation.
I am surprised there’s no pre-chat feature, or even a way to take screenshots of remote computers. Right now it wastes a lot of time compared to Datto, which had those features.
What problems is the product solving and how is that benefiting you?
The main problem with had with datto was the automations being pants, patch management being awful and connectivity being a daily frustration - but Ninja has solved all of those.
Fast, responsive modern RMM solution for easy management
What do you like best about the product?
I like how fast it is. The patch management, however, is probably Ninja’s best module. It’s very intuitive and flexible to use, and it makes the overall experience feel smooth and efficient.
What do you dislike about the product?
I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.
Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.
Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.
Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.
Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.
What problems is the product solving and how is that benefiting you?
Ninja allows us to remotely support thousands of devices whenever remote support is needed.
NinjaOne Has Improved Our Support Efficiency
What do you like best about the product?
We’ve been using NinjaOne for just over a month now, and overall we’ve been very impressed with the range of features and integrations available within the platform.
The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.
The available integrations have been a major benefit for us, particularly when managing customer environments.
Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.
Support has been positive as well, with helpful responses and good documentation available when we need it.
We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.
The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.
The available integrations have been a major benefit for us, particularly when managing customer environments.
Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.
Support has been positive as well, with helpful responses and good documentation available when we need it.
We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.
What do you dislike about the product?
One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session.
While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.
While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.
What problems is the product solving and how is that benefiting you?
One standout capability is the ability to connect directly to a Domain Controller through NinjaOne and reset a user’s password without having to log onto the server itself. This has significantly reduced the amount of time users are unable to work, and it has helped us speed up our support response times.
Fast, Responsive UI with an Extensive Automation Library
What do you like best about the product?
The speed and responsiveness of the UI and the extensive automation library, the onboarding process was easy to follow and we were able to deploy agent to our various customers without issue.
What do you dislike about the product?
There's currently no screenshotting tool - but happy to see this is on the roadmap
What problems is the product solving and how is that benefiting you?
The speed of connecting to end-user devices.
Excellent Patch Management and Remote Assistance made easy with NinjaOne
What do you like best about the product?
Patch management and remote assistance to end users
What do you dislike about the product?
It doesnt list all the details when something goes wrong, as in logs are not that clear.
What problems is the product solving and how is that benefiting you?
Patch management is so seamless and effective.
Polished UI/UX, Fast Support, and Affordable Pricing with Helpful AI
What do you like best about the product?
Well-done UI and UX, with solid performance overall. The pricing is affordable for our company, and the support team is very fast to respond. We use LDAP integrations. We want to appreciate its AI support.
What do you dislike about the product?
The patch approval system is very useful, but in same cases the management is not very fast to manage on multiple endpoints.
What problems is the product solving and how is that benefiting you?
Ninja one resolve our endpoints management tasks very well
Excellent RMM Solution
What do you like best about the product?
All-in-one solution for RMM, user friendly UI, useful webinars around features.
What do you dislike about the product?
Patching could use improvements, unusual way to create device groups, needs a better SQL backup option.
What problems is the product solving and how is that benefiting you?
RMM, backups, patching, automations.
Simple, Reliable IT Management with Powerful Automation
What do you like best about the product?
What I like best about NinjaOne is how simple and reliable it is for daily IT management. The platform is very easy to use, remote access works great, and the automation features save a lot of time by reducing repetitive tasks. I also like having monitoring, patch management, and device management all in one place, which makes supporting users much more efficient.
What do you dislike about the product?
One thing I dislike about NinjaOne is that the ticketing system still feels a bit limited compared to more dedicated help desk platforms.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve several common IT challenges, especially around managing multiple devices and supporting users efficiently.
For me, the biggest benefit is time savings and faster response to issues. I can quickly see what’s happening across all devices, troubleshoot problems remotely, and automate routine maintenance tasks instead of doing everything manually.
Overall, it simplifies IT operations, reduces manual workload, and helps keep systems more stable and secure.
For me, the biggest benefit is time savings and faster response to issues. I can quickly see what’s happening across all devices, troubleshoot problems remotely, and automate routine maintenance tasks instead of doing everything manually.
Overall, it simplifies IT operations, reduces manual workload, and helps keep systems more stable and secure.
Simple Remote Management with Powerful PowerShell Scripting
What do you like best about the product?
NinjaOne makes management of remote workstations extremely simple. With native Powershell integration, creating scripts to run remotely without the need to harass and end user is extremely useful. In addition, remote tools are very handy when it comes to hands-on support. The monitoring of endpoints is very straightforward and simple, with accurate readings.
What do you dislike about the product?
It’s more of an inconvenience than anything else, but having to use 2FA all the time can be troublesome. It’s not a deal breaker by any means.
What problems is the product solving and how is that benefiting you?
Management of external users is a difficult task. While we use MECM, it is not a useful management tool for a user wo rarely connects to the network. NinjaOne simplifies management of these users.
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