We have been using Lucidchart for creating flowcharts and process diagrams specifically. As I am involved in core development, including both front end and back end, we utilize it for designing any new feature that comes in and for designing any use case for a specific flow of a journey, such as end-to-end flows for apps and web. We also utilize these charts as part of our documented repository for future reference because I work for a product-based company, a large MNC, Adobe. We keep all these documents for future reference in case there are any updates or things we need to modify or revisit in our implementation.
Lucid
Lucid SoftwareExternal reviews
8,618 reviews
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Visual collaboration has streamlined feature design and clarified cross‑team project journeys
What is our primary use case?
How has it helped my organization?
Lucidchart is highly scalable. We are a big organization, and this specific tool is utilized not just by the tech team but in other departments as well. Business analysts and project managers also utilize it, and being a large organization, it is scalable enough because we already use it across teams and regions.
What is most valuable?
The most important feature of Lucidchart is that it is cloud-based, providing real flexibility in terms of features including the drag and drop diagram builder, along with some prebuilt templates for flowcharts and ER diagrams, which are very useful. Another aspect is the real-time collaboration feature, allowing my team and cross-team collaboration with everyone having reference to the same flowchart for a specific feature or product we are developing. We can jointly collaborate and give our feedback, which makes it very useful for us.
It functions as a solution design tool in a Figma-style format where we can comment and share with the teams, allowing people to give their feedback and suggestions while the tech and business teams coordinate simultaneously.
What needs improvement?
In terms of the UI aspect of Lucidchart, I see that most of the features are available on the left pane, which has the basic diagrams and shapes. For advanced features, I would say it could be improved in sectionizing the specific tools more efficiently because using the advanced tools is sometimes difficult to find. A user might not be aware of all features it provides, so I would suggest that the advanced and popular features could be highlighted a bit more to improve the UI and UX perspective.
For how long have I used the solution?
I have been using Lucidchart for more than two years now, and currently I am also using this in my project.
What do I think about the stability of the solution?
Lucidchart is very stable, especially in terms of the real-time collaboration it offers and versioning. It is maintainable and fairly simple, much like most tools, but being cloud-based makes it great as we do not have to keep it locally. It is amazing in that regard for long-term use.
What do I think about the scalability of the solution?
Lucidchart is highly scalable. We are a big organization, and this specific tool is utilized not just by the tech team but in other departments as well. Business analysts and project managers also utilize it, and being a large organization, it is scalable enough because we already use it across teams and regions.
How are customer service and support?
I have not personally connected with Lucidchart's technical support because there was no need. The documentation is good enough to get started with, and as I work with the tool, the documentation is really amazing. I can search for and find my specific requirements without needing to connect with their tech team.
Which solution did I use previously and why did I switch?
Before using Lucidchart, we utilized Google Drive and some features or tools from Atlassian, but that resulted in mixed documentation and tools. That is why I switched to Lucidchart, and it has been utilized for quite some time now.
How was the initial setup?
I have not exactly participated in the initial setup of Lucidchart, as being in the tech team, we were mostly tasked to analyze the tool initially to provide feedback to the organization about its usefulness and whether teams could work better with it.
Which other solutions did I evaluate?
Before using Lucidchart, we utilized Google Drive and some features or tools from Atlassian, but that resulted in mixed documentation and tools. That is why I switched to Lucidchart, and it has been utilized for quite some time now.
The first reason for switching to Lucidchart is that it is cloud-first, meaning everything is available on the cloud. It is fast in comparison to other tools I have used such as Miro, which is great for brainstorming but less structured for formal diagrams. Additionally, Lucidchart is great in terms of scalability and live collaboration on documents, offering access-control functions, which allows me to manage who can view, edit, or access specific charts or flows.
What other advice do I have?
I am not specifically aware of Lucidchart's pricing and licensing as that is something handled by the sales team, so it does not directly come to us in the tech team. A dedicated sales team manages all the purchases and related dealings.
As a lead engineer, I see positive effects from Lucidchart in my company, particularly in drawing an initial roadmap for project development and outlining use cases. It helps in visualizing what and how we are going to sectionize development and manage the actual go-lives for features. It simplifies collaboration by allowing both technical and non-technical personnel to clearly connect and discuss how things are going to work.
Based on everything I have described, I would rate Lucidchart a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Versatile, Fast Diagramming with Great Templates—and a Helpful Student Plan
What do you like best about the product?
What I find most helpful about Lucid is that it lets me create many different types of diagrams, from BPMN to UML, as well as simple brainstorm sketches and drawings. It also includes a wide range of default symbols and templates in its library, which makes it easy to get started without having to build everything from scratch. The UX is very straightforward, it integrates with different tools, and performance-wise it feels fast. Over time, it has also shifted a bit toward a more Miro-like approach. I'm a student, and they offer a generous student plan for free, which is very helpful!
In my opinion, the AI features still lack sufficient practical applications and functionality. At the time, I wasn't able to get good results or complete diagrams from the prompts.
I haven't had to contact support yet, so I'm unable to review that.
In my opinion, the AI features still lack sufficient practical applications and functionality. At the time, I wasn't able to get good results or complete diagrams from the prompts.
I haven't had to contact support yet, so I'm unable to review that.
What do you dislike about the product?
I haven’t used Lucid in a while, but a few months ago, when I was using it to create BPM diagrams, I ran into a small issue. I couldn’t move the label position above or below the symbols, or over to the left, which was pretty annoying. Because of that limitation, I had to manually add labels and group them with the symbols.
What problems is the product solving and how is that benefiting you?
It helped me with faster diagramming than in for example Visio.
Easy to Use, Best Tool for Claifying With Coworkers.
What do you like best about the product?
I find it easy to use, and the results are great. All of the different methods and lines are laid out clearly. The online web app runs very well and saves as I go. I've never required any support and have so far only used the free version. I have never built any flowcharts that would require AI. I like that I can get my ideas out to show to other coworkers.
What do you dislike about the product?
I think it's user error but if I use a block for just style reasons, like I just like the diamond the system assumes I am using it for it's intended purpose and will prefill out like "error" for one of the lines.
What problems is the product solving and how is that benefiting you?
Being able to create charts that outline our current workflows and then create examples of how developing internal tools will streamline out processes has been great.
Intuitive Collaboration and AI Summaries That Supercharge Productivity
What do you like best about the product?
Intuitive way of work, made it easy to collaborate with other people. moreover, the AI feature to synthesise discussion quickly made it a high-productivity work tool for those who appreciate high-capacity, high-speed platform
What do you dislike about the product?
The pricing should be more personal-use friendly, since not everyone works at a large corporation that can sponsor the subscription fee.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite solved my issue with a normal whiteboarding exercise.
Versatile Charts and AI-Generated Diagrams Made Easy
What do you like best about the product?
I can draw many types of chart here. Recently I used AI feature where I just need to drop the description of the workflow and then Lucid generate a diagram for me on the go
What do you dislike about the product?
Probably when I want to save the chart in Mermaid format.
What problems is the product solving and how is that benefiting you?
I find it helpful drawing flow chart and create documentation for my team
Simple, Robust, and Reliable—Everything Just Works
What do you like best about the product?
I love how everything just works. It’s simple, robust, and easy to rely on.
What do you dislike about the product?
It was a little hard to get started. I had trouble finding all the options at first, and it took me some time to figure out where everything was.
What problems is the product solving and how is that benefiting you?
I needed to create flowcharts, and Lucid was the best solution. It definitely beats the alternatives my company provides.
Easy Brainstorming with Colleagues, No Major Downsides So Far
What do you like best about the product?
I like that you can brainstorm with colleagues.
What do you dislike about the product?
I haven't run into anything yet that would make me dislike it.
What problems is the product solving and how is that benefiting you?
Being able to give a visualization to coworkers of setup of workflows in HubSpot.
User-Friendly, Perfect for Website Design
What do you like best about the product?
I use the Lucid Visual Collaboration Suite for new website wireframing and designing. I find it really beneficial because I can add unlimited elements for the pages design and share it all in one place. The ability to easily convert it to PDF, along with the free resizing for saving PDF, helps a lot. Plus, it's easier to use, more friendly for new designers, and it can be used by anyone. The initial setup was great, and I am happy to recommend it to everyone, giving it a 10 out of 10.
What do you dislike about the product?
Everything is perfect overall. The only thing missing is a feature that lets us turn the design into a web page.
What problems is the product solving and how is that benefiting you?
I can add unlimited elements for page design, share it in one place, and easily convert to PDF. The free resizing for saving PDFs helps a lot.
A Powerhouse Collaboration Tool That Replaced Three Separate Apps
What do you like best about the product?
UI / UX
Super intuitive. The universal canvas makes it incredibly seamless to move between messy brainstorming in Lucidspark and structured diagramming in Lucidchart. The interface stays clean and easy to navigate for both tech-savvy users and beginners.
Integrations
An excellent fit for our workflow. It embeds smoothly with tools we already use every day—Jira, Confluence, Slack, and Microsoft Teams—so our diagrams stay updated and visible right where the work happens.
Performance
Impressively smooth. Even with dozens of people collaborating at the same time during a live workshop on a massive, asset-heavy board, we see virtually no lag or rendering delays.
Pricing / ROI
Strong ROI. Since it combines whiteboarding, wireframing, and technical diagramming in one suite, we were able to consolidate our software stack, eliminate extra licensing costs, and save hours of alignment time.
Support / Onboarding
Onboarding is a breeze. The learning curve is low thanks to the huge template library, so you rarely have to start from a blank page. And whenever we’ve needed help, the documentation and customer support have been quick and clear.
AI / Intelligence
The AI features are a major time-saver. Being able to instantly auto-summarize a chaotic sticky-note brainstorming session, automatically categorize ideas, or generate a mind map from a single prompt has really streamlined our planning phases.
Super intuitive. The universal canvas makes it incredibly seamless to move between messy brainstorming in Lucidspark and structured diagramming in Lucidchart. The interface stays clean and easy to navigate for both tech-savvy users and beginners.
Integrations
An excellent fit for our workflow. It embeds smoothly with tools we already use every day—Jira, Confluence, Slack, and Microsoft Teams—so our diagrams stay updated and visible right where the work happens.
Performance
Impressively smooth. Even with dozens of people collaborating at the same time during a live workshop on a massive, asset-heavy board, we see virtually no lag or rendering delays.
Pricing / ROI
Strong ROI. Since it combines whiteboarding, wireframing, and technical diagramming in one suite, we were able to consolidate our software stack, eliminate extra licensing costs, and save hours of alignment time.
Support / Onboarding
Onboarding is a breeze. The learning curve is low thanks to the huge template library, so you rarely have to start from a blank page. And whenever we’ve needed help, the documentation and customer support have been quick and clear.
AI / Intelligence
The AI features are a major time-saver. Being able to instantly auto-summarize a chaotic sticky-note brainstorming session, automatically categorize ideas, or generate a mind map from a single prompt has really streamlined our planning phases.
What do you dislike about the product?
UI / UX
During larger brainstorming sessions, the canvas can become cluttered, and the administrative backend feels dated and less intuitive compared with the main drawing board.
Integrations
Some of the most powerful automated data-syncing and linking capabilities are locked behind expensive enterprise tiers, and sharing boards with external clients can still feel a bit clunky at times.
Performance
There’s noticeable lag and slower rendering when working with massive, asset-heavy infrastructure diagrams or large-scale process maps.
Pricing / ROI
Per-seat licensing scales up quickly and gets expensive for larger organizations, especially because there aren’t lower-cost options for light or occasional users.
Support / Onboarding
Because the platform is so feature-dense, the learning curve can be steep for non-technical beginners. On top of that, the admin process for transferring file ownership during team offboarding is confusing.
AI / Intelligence
The AI is helpful for generating new layouts from scratch, but it struggles with precise, context-aware edits to *existing* diagrams without disrupting manual formatting.
During larger brainstorming sessions, the canvas can become cluttered, and the administrative backend feels dated and less intuitive compared with the main drawing board.
Integrations
Some of the most powerful automated data-syncing and linking capabilities are locked behind expensive enterprise tiers, and sharing boards with external clients can still feel a bit clunky at times.
Performance
There’s noticeable lag and slower rendering when working with massive, asset-heavy infrastructure diagrams or large-scale process maps.
Pricing / ROI
Per-seat licensing scales up quickly and gets expensive for larger organizations, especially because there aren’t lower-cost options for light or occasional users.
Support / Onboarding
Because the platform is so feature-dense, the learning curve can be steep for non-technical beginners. On top of that, the admin process for transferring file ownership during team offboarding is confusing.
AI / Intelligence
The AI is helpful for generating new layouts from scratch, but it struggles with precise, context-aware edits to *existing* diagrams without disrupting manual formatting.
What problems is the product solving and how is that benefiting you?
We used to struggle with outdated system architecture diagrams, manual database schema updates, and a major communication gap between developers and non-technical stakeholders.
Now we can collaboratively map complex infrastructures and cloud data flows visually, in real time.
As a result, developer onboarding is significantly faster and our documentation stays up to date with zero lag, which helps eliminate costly alignment errors during deployment phases.
Now we can collaboratively map complex infrastructures and cloud data flows visually, in real time.
As a result, developer onboarding is significantly faster and our documentation stays up to date with zero lag, which helps eliminate costly alignment errors during deployment phases.
Easy to Use with a Smooth, Quick Account Registration
What do you like best about the product?
How easy it is to use and register your account
What do you dislike about the product?
What I find most challenging about the Lucid Suite is the occasional performance slowdown on highly complex, data-heavy enterprise boards. Additionally, while the integration between Lucidchart and Lucidspark is helpful, navigating the shifting UI between formal diagramming and casual whiteboarding can take some getting used to for new team members. However, I’ve found that establishing clean folder structures and breaking massive boards into smaller, linked documents usually mitigates the performance issues
What problems is the product solving and how is that benefiting you?
What problems is it solving?
In a technical support environment, explaining complex workflows—like DNS troubleshooting, escalation paths, or billing procedures—using only text-heavy manuals is inefficient and leads to information overload. Furthermore, aligning remote teams on process updates can be difficult without a shared visual space.
How is that benefiting you?
Lucid Visual Collaboration Suite allows us to map out highly complex L1 troubleshooting flows into clear, easy-to-follow decision trees and diagrams. This directly benefits me as a trainer by accelerating new hire onboarding and reducing 'speed to competency.' Agents can visually trace a problem to its solution rather than reading paragraphs of text, which standardizes our processes and reduces unnecessary ticket escalations.
In a technical support environment, explaining complex workflows—like DNS troubleshooting, escalation paths, or billing procedures—using only text-heavy manuals is inefficient and leads to information overload. Furthermore, aligning remote teams on process updates can be difficult without a shared visual space.
How is that benefiting you?
Lucid Visual Collaboration Suite allows us to map out highly complex L1 troubleshooting flows into clear, easy-to-follow decision trees and diagrams. This directly benefits me as a trainer by accelerating new hire onboarding and reducing 'speed to competency.' Agents can visually trace a problem to its solution rather than reading paragraphs of text, which standardizes our processes and reduces unnecessary ticket escalations.
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