We have been using Lucidchart for creating flowcharts and process diagrams specifically. As I am involved in core development, including both front end and back end, we utilize it for designing any new feature that comes in and for designing any use case for a specific flow of a journey, such as end-to-end flows for apps and web. We also utilize these charts as part of our documented repository for future reference because I work for a product-based company, a large MNC, Adobe. We keep all these documents for future reference in case there are any updates or things we need to modify or revisit in our implementation.
Lucid
Lucid SoftwareExternal reviews
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Visual collaboration has streamlined feature design and clarified cross‑team project journeys
What is our primary use case?
How has it helped my organization?
Lucidchart is highly scalable. We are a big organization, and this specific tool is utilized not just by the tech team but in other departments as well. Business analysts and project managers also utilize it, and being a large organization, it is scalable enough because we already use it across teams and regions.
What is most valuable?
The most important feature of Lucidchart is that it is cloud-based, providing real flexibility in terms of features including the drag and drop diagram builder, along with some prebuilt templates for flowcharts and ER diagrams, which are very useful. Another aspect is the real-time collaboration feature, allowing my team and cross-team collaboration with everyone having reference to the same flowchart for a specific feature or product we are developing. We can jointly collaborate and give our feedback, which makes it very useful for us.
It functions as a solution design tool in a Figma-style format where we can comment and share with the teams, allowing people to give their feedback and suggestions while the tech and business teams coordinate simultaneously.
What needs improvement?
In terms of the UI aspect of Lucidchart, I see that most of the features are available on the left pane, which has the basic diagrams and shapes. For advanced features, I would say it could be improved in sectionizing the specific tools more efficiently because using the advanced tools is sometimes difficult to find. A user might not be aware of all features it provides, so I would suggest that the advanced and popular features could be highlighted a bit more to improve the UI and UX perspective.
For how long have I used the solution?
I have been using Lucidchart for more than two years now, and currently I am also using this in my project.
What do I think about the stability of the solution?
Lucidchart is very stable, especially in terms of the real-time collaboration it offers and versioning. It is maintainable and fairly simple, much like most tools, but being cloud-based makes it great as we do not have to keep it locally. It is amazing in that regard for long-term use.
What do I think about the scalability of the solution?
Lucidchart is highly scalable. We are a big organization, and this specific tool is utilized not just by the tech team but in other departments as well. Business analysts and project managers also utilize it, and being a large organization, it is scalable enough because we already use it across teams and regions.
How are customer service and support?
I have not personally connected with Lucidchart's technical support because there was no need. The documentation is good enough to get started with, and as I work with the tool, the documentation is really amazing. I can search for and find my specific requirements without needing to connect with their tech team.
Which solution did I use previously and why did I switch?
Before using Lucidchart, we utilized Google Drive and some features or tools from Atlassian, but that resulted in mixed documentation and tools. That is why I switched to Lucidchart, and it has been utilized for quite some time now.
How was the initial setup?
I have not exactly participated in the initial setup of Lucidchart, as being in the tech team, we were mostly tasked to analyze the tool initially to provide feedback to the organization about its usefulness and whether teams could work better with it.
Which other solutions did I evaluate?
Before using Lucidchart, we utilized Google Drive and some features or tools from Atlassian, but that resulted in mixed documentation and tools. That is why I switched to Lucidchart, and it has been utilized for quite some time now.
The first reason for switching to Lucidchart is that it is cloud-first, meaning everything is available on the cloud. It is fast in comparison to other tools I have used such as Miro, which is great for brainstorming but less structured for formal diagrams. Additionally, Lucidchart is great in terms of scalability and live collaboration on documents, offering access-control functions, which allows me to manage who can view, edit, or access specific charts or flows.
What other advice do I have?
I am not specifically aware of Lucidchart's pricing and licensing as that is something handled by the sales team, so it does not directly come to us in the tech team. A dedicated sales team manages all the purchases and related dealings.
As a lead engineer, I see positive effects from Lucidchart in my company, particularly in drawing an initial roadmap for project development and outlining use cases. It helps in visualizing what and how we are going to sectionize development and manage the actual go-lives for features. It simplifies collaboration by allowing both technical and non-technical personnel to clearly connect and discuss how things are going to work.
Based on everything I have described, I would rate Lucidchart a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Easy to Use, Best Tool for Claifying With Coworkers.
What do you like best about the product?
I find it easy to use, and the results are great. All of the different methods and lines are laid out clearly. The online web app runs very well and saves as I go. I've never required any support and have so far only used the free version. I have never built any flowcharts that would require AI. I like that I can get my ideas out to show to other coworkers.
What do you dislike about the product?
I think it's user error but if I use a block for just style reasons, like I just like the diamond the system assumes I am using it for it's intended purpose and will prefill out like "error" for one of the lines.
What problems is the product solving and how is that benefiting you?
Being able to create charts that outline our current workflows and then create examples of how developing internal tools will streamline out processes has been great.
Versatile Charts and AI-Generated Diagrams Made Easy
What do you like best about the product?
I can draw many types of chart here. Recently I used AI feature where I just need to drop the description of the workflow and then Lucid generate a diagram for me on the go
What do you dislike about the product?
Probably when I want to save the chart in Mermaid format.
What problems is the product solving and how is that benefiting you?
I find it helpful drawing flow chart and create documentation for my team
Simple, Robust, and Reliable—Everything Just Works
What do you like best about the product?
I love how everything just works. It’s simple, robust, and easy to rely on.
What do you dislike about the product?
It was a little hard to get started. I had trouble finding all the options at first, and it took me some time to figure out where everything was.
What problems is the product solving and how is that benefiting you?
I needed to create flowcharts, and Lucid was the best solution. It definitely beats the alternatives my company provides.
User-Friendly, Perfect for Website Design
What do you like best about the product?
I use the Lucid Visual Collaboration Suite for new website wireframing and designing. I find it really beneficial because I can add unlimited elements for the pages design and share it all in one place. The ability to easily convert it to PDF, along with the free resizing for saving PDF, helps a lot. Plus, it's easier to use, more friendly for new designers, and it can be used by anyone. The initial setup was great, and I am happy to recommend it to everyone, giving it a 10 out of 10.
What do you dislike about the product?
Everything is perfect overall. The only thing missing is a feature that lets us turn the design into a web page.
What problems is the product solving and how is that benefiting you?
I can add unlimited elements for page design, share it in one place, and easily convert to PDF. The free resizing for saving PDFs helps a lot.
Intuitive and Essential for Flowchart Creation
What do you like best about the product?
Lucid Visual Collaboration Suite has fundamentally improved how I map out processes. Its intuitive drag-and-drop interface and smart alignment tools allow me to build complex flowcharts in a fraction of the time. Leveraging keyboard shortcuts for shape duplication and formatting specifically speeds up my daily workflow.
The initial Onboarding was seamless; beyond our company’s internal guidance, Lucid’s built-in tutorials made the setup phase effortless.
Performance-wise, the platform is incredibly robust. Recently, I had a tight deadline to deliver a massive, multi-layered process map. Even with hundreds of elements, the canvas rendered smoothly and flawlessly without any lag or bugs.
Regarding Integrations, syncing Lucid with Confluence has been a major workflow enhancer, allowing us to embed live diagrams directly into our wiki documentation. While it occasionally hangs on loading, this usually seems to be a minor sync issue on the Confluence side rather than a flaw with Lucid.
An unexpected benefit I’ve discovered relates to the AI / Intelligence features. Using the AI prompts to instantly generate initial diagram frameworks or summarize and sort sticky notes during brainstorming sessions has saved me hours each week.
Finally, regarding Pricing and ROI, while I only use the software at the individual user level and don't manage the licensing, the sheer amount of time our team saves on documentation ensures our company is getting excellent value for the money.
The initial Onboarding was seamless; beyond our company’s internal guidance, Lucid’s built-in tutorials made the setup phase effortless.
Performance-wise, the platform is incredibly robust. Recently, I had a tight deadline to deliver a massive, multi-layered process map. Even with hundreds of elements, the canvas rendered smoothly and flawlessly without any lag or bugs.
Regarding Integrations, syncing Lucid with Confluence has been a major workflow enhancer, allowing us to embed live diagrams directly into our wiki documentation. While it occasionally hangs on loading, this usually seems to be a minor sync issue on the Confluence side rather than a flaw with Lucid.
An unexpected benefit I’ve discovered relates to the AI / Intelligence features. Using the AI prompts to instantly generate initial diagram frameworks or summarize and sort sticky notes during brainstorming sessions has saved me hours each week.
Finally, regarding Pricing and ROI, while I only use the software at the individual user level and don't manage the licensing, the sheer amount of time our team saves on documentation ensures our company is getting excellent value for the money.
What do you dislike about the product?
Changing the type of the arrows could be a little time consuming but with the development of the AI it's going to be solved as well.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to create flowcharts. It's very well detailed and easy to use, making my work faster with easy formatting and shortcuts.
Easy to Use with Quick Onboarding and a User-Friendly UI
What do you like best about the product?
Easy to use, quick onboarding, user-friendly UI
What do you dislike about the product?
Currently the only down side is that I don't find a lot of support from online communities
What problems is the product solving and how is that benefiting you?
Project diagramming, easy to draw and present
Great for Visualising Complex Workflows and Capturing Customer Info
What do you like best about the product?
I love being able to visualise complex workflows, and capture customer information
What do you dislike about the product?
I wish customers could also interact with it. It would be nice to have a slightly nicer user interface, like Miro
What problems is the product solving and how is that benefiting you?
Visualising complex workflows, and customer business analysis
All My Work Features in One Place
What do you like best about the product?
It is able to integrate features I use in my job in just one area.
What do you dislike about the product?
I think if it's possible for a much cheaper option especially if I need it for personal use.
What problems is the product solving and how is that benefiting you?
Part of it is the discovery and planning phase. It also helps any forward updating.
Intuitive & Effective for Individual Use, Minor Presentation Flaws
What do you like best about the product?
I think the Lucid Visual Collaboration Suite is really easy to use and very user-friendly. I quickly understood what tools are useful for me and which ones are not, within just a few hours. There's nothing complicated about it, which makes it accessible to anyone. I used it for making different kinds of notes and sticky notes for my interview preparation, which gave me a better visual layout.
What do you dislike about the product?
Probably, like, I have not used most of the features but I believe when we go to presentation mode, when we click it, so it's not that very familiar. So you click it, it goes to the very left. So I believe when I use the presentation mode, if I'm clicking that, then it should be in the very centered. I don't need to align it. So many times.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for interview prep using sticky notes, which improves my visual organization. It's easier to use and not complicated, so within a few hours, I know which tools are useful.
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