Lucid
Lucid SoftwareExternal reviews
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Good product, room for improvement
What do you like best about the product?
I really like the ability to collaborate on dashboards
What do you dislike about the product?
The UI is a little bit convoluted for me, I would like more intuitive UI similar to draw.io
What problems is the product solving and how is that benefiting you?
Sharing ideas and diagrams
Lucid makes it easy to forget about Excel
What do you like best about the product?
Lucid is pretty self explanatory for a first time user.
What do you dislike about the product?
The ability to create customizations is tricky.
What problems is the product solving and how is that benefiting you?
I currently use Lucid to build out flow charts
Easy to use but I didn't find any significant differences with the competitors
What do you like best about the product?
I like the fact that it is quite simple and intuitive to use, making flowcharts does not require searching for components in hidden or hard to access places.
What do you dislike about the product?
I don't like the fact that moving around the board is more complex than competitors or maybe I didn't understand how to do it well and therefore it could be not very intuitive.
What problems is the product solving and how is that benefiting you?
It is very useful and convenient for sharing and reviewing user flows within the application.
A pretty good tool
What do you like best about the product?
Multiple collaborative features and functionality. Voting, for example.
What do you dislike about the product?
Difficulties with permissions/access. Even after adding people as editors they don't have access and it is unclear why.
What problems is the product solving and how is that benefiting you?
Brainstorming sessions with voting
To the point short and sweet
What do you like best about the product?
That it makes it easy to do a presentation or show someone what your working on most importantly I don’t have to use it much as in one presentation it gets the job done. It can be used everyday with ease.
What do you dislike about the product?
The drag feature it could be better or zoom to it gets a bit slow when your trying to do it smoothly. I love how you can easily choose the shapes that need to be used. Implementing new ideas can be easy when done. If expanding is the mean purpose you won’t need to use it frequently as much. Integrating Lucid with a slideshow it the best fit. If you use it everyday you get better. No need for customer support as the app works well.
What problems is the product solving and how is that benefiting you?
It’s solving having to show structure to new employees and having one slide only for this no jumping around from app to app.
Great for clear, concise flowcharts for business processes.
What do you like best about the product?
As a professional working in risk analysis and cross-functional project teams, I appreciate how Lucid makes it easy to align people and ideas visually. What I like best is its real-time collaboration capabilities—our team can work on the same diagram or process flow simultaneously, which streamlines decision-making and reduces miscommunication. I also use Lucidchart and Lucidspark frequently for different purposes: Lucidchart for creating detailed process maps and data flows, and Lucidspark for brainstorming sessions. The wide variety of templates (like customer journey maps and swimlane diagrams) saves time and ensures visual consistency. Plus, the integration with Google Workspace, Microsoft Teams, and Slack enhances our workflow without needing to constantly switch between platforms.
What do you dislike about the product?
While the suite is very powerful, some of the more advanced features—like conditional formatting or automated data linking—require a bit of a learning curve, especially for new team members. The pricing can also be a barrier for smaller teams or individuals; we had to evaluate carefully before upgrading to a team plan. Occasionally, I’ve noticed that performance can lag a bit when working on very large diagrams with many collaborators, which can be disruptive in time-sensitive meetings.
What problems is the product solving and how is that benefiting you?
Lucid has helped us solve several collaboration-related challenges, especially around remote teamwork, process transparency, and onboarding. Before using Lucid, documenting and explaining complex workflows or risk assessments required long written reports that weren’t always easy to interpret. Now, we use Lucidchart to visually communicate risk matrices and mitigation workflows, which has improved stakeholder understanding and buy-in significantly. During workshops, we use Lucidspark for ideation, which helps everyone—whether in-office or remote—contribute in real time.
It’s also been a major help with cross-functional projects, where teams from different departments need to see how their work fits together. By using Lucid to map systems and responsibilities, we’ve reduced overlap and caught process bottlenecks early.
It’s also been a major help with cross-functional projects, where teams from different departments need to see how their work fits together. By using Lucid to map systems and responsibilities, we’ve reduced overlap and caught process bottlenecks early.
Solid option for visualizing org charts, processes, etc
What do you like best about the product?
I like that the learning curve is fairly quick to get started and that you can collaborate with other team members.
What do you dislike about the product?
It can be intimidating to use it as it has so many features and templates so difficult to sometimes get started without breaking a template or what not.
What problems is the product solving and how is that benefiting you?
Basic org charts, business operations processes/procedures, mapping out customer journeys
Excellent accessability, hoping for more
What do you like best about the product?
I loved the multiple ways to create easy flow charts that map to my thinking perfectly! The templates are also very useful. I love the collaborative aspects and the UI is quite intuitive.
What do you dislike about the product?
I wish you could turn off the 'snap' feature for the arrows. Diagonal arrows would be very helpful for my use cases. The AI feature needs some tuning before it can be useful.
What problems is the product solving and how is that benefiting you?
It solves my need for focus and helps with explaining ideas to other collaborators. I am glad it is intuitive and it helps with quick brainstorming.
Took a while to learned, but cool feature
What do you like best about the product?
The final product of using these tools looks very professional, it took me a little bit to figure out how to use the software to get the results I want, but I’m very happy with how it looks
What do you dislike about the product?
I guess the hardest thing for me is it wasn’t super intuitive. I was trying to get into things that I couldn’t figure out, and that was the most frustrating part. Eventually, I did figure it out just took me longer than I had hoped.
What problems is the product solving and how is that benefiting you?
I was trying to make a very simple spider diagram or a cloud diagram and I just couldn’t get it to look the way that I wanted to look. It wasn’t super intuitive.
Very intuitive workspace
What do you like best about the product?
Lucid is very easy to use and learn. The interface is well thought out. Members with different levels of technology proficiency from our team were able to use it quite quickly.
What do you dislike about the product?
Nothing really! There's always a few hiccups when you have many people working together in real time on one board, but that's just human error.
What problems is the product solving and how is that benefiting you?
It helps us all work together in real time, from different places around the world.
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