Assistant Project Manager
What do you like best about the product?
I like the ease of use when creting or starting a flowchart. The rapidness in which I can add a next box, pull out an arrow and just the amazing shortcuts to editing features in general is amazing! Additionally I really enjoy how much I can personalize my diagrams.
What do you dislike about the product?
The least helpful about Lucid is its lack of smart reading/integration of external flowcharts in other formats such as pdf, jpeg or png.
What problems is the product solving and how is that benefiting you?
Lucid is helping our company to create our department's organizational flowchart. Its benefiting us in the sense that we have a user friendly software that allows us to get this done quickly.
Its very visual and collaborative
What do you like best about the product?
All the templates for what you can use, more should be free.
What do you dislike about the product?
That a lot of the templates are premium for really basic builts
What problems is the product solving and how is that benefiting you?
I am a project manager so its great and workflows and other visuals for projects
Harnesses collaborative potential effectively and benefits from improved intuitiveness
What is our primary use case?
I recently did flow charting for one of the nonprofit organizations that I help with using Lucidchart. This is probably where my activity was seen.
At T-Mobile, I used Lucidchart for flow charting and architectural designs to showcase to the organization how we wanted certain solutions to be designed. I used it for capturing brainstorming ideas and using that to get approvals from our stakeholders.
What is most valuable?
The architecture and brainstorming features worked exceptionally well for me. No one in the organization had used it for brainstorming, and my implementation really helped with the visuals and capturing people's opinions and divergent thought processes.
During meetings when we were brainstorming, everybody had the option of jumping in, adding comments, or indicating assignments.
Collaboration was particularly helpful because sometimes I had less visibility into certain areas, although I did the diagramming. When someone with more expertise would join, they would correct me, reword content, or add elements to the diagram that made it more accurate.
What needs improvement?
Though I really appreciate Lucidchart, I feel it is not as intuitive as it could be. I found myself struggling to understand new features, which required searching through help documentation.
The scaling of the page during presentations was challenging. During mid-presentation, it would sometimes switch to a very detailed view, and I would struggle to scale it back to a larger, more complete view. While I found the presentation aspect challenging, it remained the best among all available tools.
Implementing guides that appear on screen to assist with features would be beneficial, such as indicating when to use the plus sign for additions.
For how long have I used the solution?
I used the solution for approximately a year.
How are customer service and support?
I did not use human support. I relied on documentation and community resources to figure out solutions.
How would you rate customer service and support?
What about the implementation team?
I am initiating Lucidchart with a small nonprofit organization. They were working in a basic way, using monday.com for their workflow management and automation. I explained to them that without formal charting and official process documentation, they would create confusion with their automation. I demonstrated this by creating several charts myself.
Which other solutions did I evaluate?
I remember comparing Lucidchart with another tool, but I cannot recall which one specifically.
What other advice do I have?
I have not done anything substantial with Lucidchart in the past year.
The small nonprofit organization does not have a cloud provider.
A colleague implemented data linking functionality, connecting database reports to flowchart elements. This allowed them to display metrics, volume data, and consumption rates within the architectural design itself. The accuracy depended on our queries and design.
We were always a highly collaborative team across various US locations.
I still have not done extensive research on this topic, but Lucidchart remains my first choice. I appreciate all of the Lucidchart tools and plan to use them more over the next few months to gain additional experience.
I rate this solution 7 out of 10.
Effective Collaboration with Easy Setup
What do you like best about the product?
I appreciate how easy it is to get started with Lucid Visual Collaboration Suite since it operates in the browser and can be used on any device. I love collaborating with my team in real time on a single document, and the ability to export workflows into various file formats is invaluable to me. The platform significantly speeds up the process of turning mock-ups into prototypes and fully developed apps, which is a huge productivity booster.
What do you dislike about the product?
Nothing that I can think of at this time.
What problems is the product solving and how is that benefiting you?
I use the product to create quick mockups, transforming them swiftly into drafts or prototypes for apps and websites. It allows me to iterate efficiently, leading to fully developed, useful apps.
Good software. User friendly. Not revolutionary.
What do you like best about the product?
I like that there’s a rich abundance of templates and use cases. For that reason it gets a competitive edge over similar competitors like draw.io. I work in agile utilizing JIRA but I browsed the agile templates Lucid has and those are great. I may even pitch using it to my department.
What do you dislike about the product?
Though I like the “feature finder” feature, there were several use cases I had where there were zero search results for said use case (and I tried to make my verbiage as search query friendly as possible). Off the top of my head one feature I’d have liked but failed to find it turning text (eg a numbered or bulleted word doc) into a process map flowchart. I think it could benefit from more AI potential use cases in general.
What problems is the product solving and how is that benefiting you?
Enabling alignment with people (myself included to an extent) , who are more visual learners and those who are often afraid to otherwise speak up when they don’t understand unguided explanations
User friendly, and love the collaboration
What do you like best about the product?
I think the collaboration is definitely the most important feature and the low latency definitely keeps it higher than other places like miro.
What do you dislike about the product?
Sometimes the movements are a little wonky and buggy especially when others are connected.
What problems is the product solving and how is that benefiting you?
Architecting data models and systems is very important and it gives a good way to collaborate about these ideas
Easy to use
What do you like best about the product?
Multiple users are able to use, navigate and track each other's work.
What do you dislike about the product?
Sometimes some of the features are a little hidden so you kind of have to dig.
What problems is the product solving and how is that benefiting you?
We need multiple people to collaborate on any given idea. It's easy to have them all work in one space without causing problems for other users. Easy to distinguish who is working on what.
Fairly solid collaboration tool
What do you like best about the product?
Easy to collaborate, useful templates, pretty standard features so easily to get used to after using other tools
Easy to copy and paste boards from Mural into Lucid
What do you dislike about the product?
Not the most intuitive when moving and selecting objects to move - can be tricky to select multiple items but not other s
What problems is the product solving and how is that benefiting you?
Whiteboarding with remote teams + having ideas easily saved and accessible (vs. analogue whiteboarding)
Lot of very useful features but not easy to discover
What do you like best about the product?
I really like the ability to copy stickies as plain text. It makes them super accessible visually on the Lucid board, and then it's easy to export that information into other documents or tools. Speeds up my workflow.
What do you dislike about the product?
My main challenges are around file organization and sharing. I think that whole homepage could be more intuitive to manage and find the right board when needed. While the Google Docs integration is useful, it's frustrating that it doesn't always show the full name of the document, which causes a bit of confusion. Also, the loading times can be pretty long sometimes, which breaks the flow.
What problems is the product solving and how is that benefiting you?
I think it is the challenge of effective collaboration, especially when multiple people need to brainstorm together, particularly on Zoom calls. Its visual nature makes the work sessions much more engaging than just talking. The inclusion of small features like timers, GIFs, and comments significantly enhances the experience. These make it more suitable for longer, more interactive, and collaborative sessions.
Efficient tool for the middle man
What do you like best about the product?
The most helpful feature of lucid chart is the ability to create flow diagrams that can be supplemented with comments, footnotes, and even pictures to paint a clear picture.
What do you dislike about the product?
There are a few disadvantages to Lucid that I often run into, such as constantly having to lock and unlock shapes so that they keep a consistent sizing in my diagrams. Another big problem I run into is when I login to Lucid, all the layers, even the ones I've turned off, are visible when I load the page. I have to manually go and turn them all off again which is very frustrating and confusing for my organization that I am creating documentation for.
What problems is the product solving and how is that benefiting you?
Allowing me to create clear workflows for others to reference and understand the flow of their team processes.
