Lucid
Lucid SoftwareExternal reviews
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Great for Visualizing Workflows, But Can Be Challenging with Large Projects
What do you like best about the product?
Easy to use. Simple to make visualisations of complex customer workflows and processes. Easy to share these and collaborate with other team members.
What do you dislike about the product?
A bit of a learning curve for new users to ensure they get what they need out of the system. If you are using the free trial can very quickly run out of nodes at which point in time a system like Miro can do similar for no charge. Speed of system started to slow once there was more nodes added. When working with detailed processes this may become challenging.
What problems is the product solving and how is that benefiting you?
I wanted to map out our entire quiet complex customer journey. Allowing this to be shared across the business to all key stakeholders.
CEO
What do you like best about the product?
The ideas are presented clearly, making the content easy to understand. The interface is also user-friendly.
What do you dislike about the product?
The free version offers only a limited set of features.
What problems is the product solving and how is that benefiting you?
It helps me clearly organize my thoughts about the organization and is useful for process mapping.
Great Templates and Usability, But Pricing Limits Collaboration
What do you like best about the product?
Lots of image options. Helpful templates and tips. Easy drag and drop functionality. The look and feel of the tool are also superior to the likes of Microsoft Visio.
What do you dislike about the product?
The cost is the biggest barrier. Also, the requirement that collaborators must have premium.
What problems is the product solving and how is that benefiting you?
I primarily use Lucid Visual Collaboration Suite for diagramming workflows, data flow, work processes, integration architecture, and highlighting external vs. internal information flow.
Powerful Collaboration Tool with Room for Improvement
What do you like best about the product?
I love using the Lucid Visual Collaboration Suite to map out operational workflows and visualize complex supply chain processes. It excellently facilitates coordination in cross-department planning, ensuring that our teams in operations, finance, and customer service stay aligned. The feature I enjoy most about it is its ease of use in building process maps that make even the most complicated logistics workflows understandable. The ability to collaborate in real-time by adding comments, adjusting steps, and reviewing dependencies together significantly streamlines cross-department planning. Additionally, the initial setup was remarkably easy—I was able to create an account, join my organization's workspace, and start mapping out workflows within just a few minutes. The interface is intuitive, which means I didn't need any training to get started.
What do you dislike about the product?
The main issue I encounter with Lucid Visual Collaboration Suite is managing very large workflows. Once a process involves dozens of steps and decision points, the canvas starts to feel cramped and becomes a bit slow. Additionally, I wish Lucid had more supply chain-specific shapes and templates, like standard logistics symbols or prebuilt shipment tracking flows, so I wouldn't have to build them manually each time.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to visualize supply chain processes and coordinate cross-department planning. It simplifies complex logistic workflows, aligns operations, finance, and customer service teams, and enhances communication through clear visual maps.
Streamlined Collaboration, Effortless Team Sharing
What do you like best about the product?
The platform makes collaboration straightforward, especially when it comes to presenting information and inviting others to participate. I find it easy to share content and bring team members on board, which really streamlines group work.
What do you dislike about the product?
When working with large groups of people, managing components can become quite challenging.
What problems is the product solving and how is that benefiting you?
This tool allows for quick prototyping of application ideas, making it easier to bring concepts to life efficiently.
Streamlines Early Design Communication
What do you like best about the product?
I appreciate how the Lucid Visual Collaboration Suite helps me communicate complex product ideas early in the development cycle. It allows me to quickly sketch out system architectures and show how components interact, which aligns engineers, designers, and manufacturing partners before we invest time in CAD models or prototypes. The suite provides a shared visual reference that reduces misunderstandings between engineering, product, and manufacturing teams by giving us a common framework during brainstorming and planning sessions. I find it invaluable for visualizing prototypes and system architecture, which streamlines coordination across my cross-functional team early in the engineering process. Additionally, the initial setup was very easy and intuitive, enabling me to create an account, join my team's workspace, and start building system diagrams within minutes without a steep learning curve. Most of the tools felt intuitive right away.
What do you dislike about the product?
The main issue I run into with Lucid Visual Collaboration Suite is that complex engineering diagrams can become visually crowded quickly. Managing spacing or layering requires more manual effort than I would like. Furthermore, I wish Lucid offered more engineering-focused templates, such as prebuilt system architecture blocks, electronics schematics, or standard mechanical flow diagrams. This would save me from recreating common elements from scratch each time.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to map out early product design concepts, improving team alignment on system layouts and component relationships without CAD models, reducing misunderstandings and enhancing cross-functional communication.
Lucidchart Shines, But Mindmap Creation Needs Improvement
What do you like best about the product?
Lucid has a lot of Collaboration tools to work with team members to prototype ideas
What do you dislike about the product?
Mindmaps are quite static because we cannot drag and drop the nodes. Also the Lucid AI could be enhanced to enable using different kind of shapes instead the default ones.
What problems is the product solving and how is that benefiting you?
Automate the creation of diagrams for technical documentation
Great for Visualizing Ideas, but Platform Fragmentation is Frustrating
What do you like best about the product?
It's a good way to show an idea rather than try to explain an abstract concept.
What do you dislike about the product?
I don't like the different platforms like spark and scale.
What problems is the product solving and how is that benefiting you?
Visuals like charts and layouts.
Solid Tool for Technical Diagramming, But Lags on Large Boards
What do you like best about the product?
I really appreciate how the Lucid Visual Collaboration Suite allows me to lay out complex data pipelines in a clean and readable format. The drag-and-drop feature for connectors and the ability to annotate steps, as well as collaborate in real time with engineering colleagues, enhances technical discussions and makes them more efficient. The tool’s integration with other software such as Google Workspace and Jira is another standout aspect; I love being able to attach diagrams directly to tickets or documentation, which maintains a seamless connection and communication within the workflow. The version history feature is invaluable, as it enables my team to experiment without the risk of losing earlier drafts, fostering an environment where we can freely explore different approaches. The transition from previous tools like draw.io and Miro was smooth due to Lucid's better version control, cleaner pipeline diagram tools, and tighter integrations, which played a crucial role in our switch. The initial setup process was straightforward and quick, allowing me to start using the platform almost immediately without much need for onboarding.
What do you dislike about the product?
I am frustrated with the performance of Lucid Visual Collaboration Suite when working on large data pipeline diagrams with many connectors and annotations, as it tends to lag noticeably. Additionally, I find the formatting tools lacking consistency; aligning elements and maintaining uniform spacing can be more manual and cumbersome than expected for a diagramming tool.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to visualize data workflows, reduce miscommunication, and integrate with tools like Google Workspace and Jira, enhancing collaboration and clarity for my team.
Using Lucid to Create Workflow for Project
What do you like best about the product?
Although my time of using Lucid Visual Collaboration Suite was brief, I thought that it was an incredibly helpful tool in creating a simple workflow for a team project for one of my classes. I thought that the UI was great especially when I was creating my flowchart. There was a large variety of shapes and ways to design my workflow and I really liked the freedom that came from using the website. Also, one small thing that really helped when creating my flowchart was how the arrows would automatically point to the middle of shape. Especially since building my workflow diagram required using a lot of arrows and shapes, having the arrows automatically point to the middle when dragged made building a lot more efficient and smooth
What do you dislike about the product?
During my time using the website, I didn’t encounter any significant downsides, although my experience was relatively short. If I were to nitpick about Lucid Visual Collaboration Suite, then I’d say my biggest critique is that I wished the free version gave us a few more objects to use per document. I know that with the free version I’m only limited to 60 objects, but this limitation kind of messed up my flow chart since I had to get rid of some important aspects in the end to fully complete it. This is less of a critique against the website and more of me just wanting to get a little bit more out of the free trial.
What problems is the product solving and how is that benefiting you?
I like that Lucid Visual Collaboration Suite is solving a relative niche but prevailing problem of streamlining creating diagrams and flowcharts. I could’ve created my workflow diagram on Microsoft or Google apps, but I just liked how simple and effective using Lucid was after messing around with it. It benefits me as a student because I know that in the future when I would have to make another flow chart or workflow diagram, I know what website to go to reliably create it.
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