Useful for Visualization but Lacks Unique Differentiation
What do you like best about the product?
I find that the folks that use Lucid Visual Collaboration Suite do an incredible job of mapping out flows and sharing them. Being able to see and engage across people is pretty awesome. It helps in making documents and visualizations that people created in the past easier to share effectively. By being able to see the things they've built, I get a look at what was happening in their minds at the time, helping me get up to speed and understand things more effectively. It makes mapping things out feel more tangible and is easier to share and visualize.
What do you dislike about the product?
I'm not super familiar with it yet and haven't exactly figured out how to master it. I'm sure it's incredibly powerful, but I have not really figured out how to unlock that power yet. My biggest challenge is where to use Lucid instead of using other tools and software that we already have. It makes it a little tricky because there's probably a lot of great capability in Lucid, but at its core, the functionality could be done in other services that are bundled with subscriptions already being paid for.
What problems is the product solving and how is that benefiting you?
The Lucid Visual Collaboration Suite makes mapping workflows tangible and easier to share and visualize, helping me get up to speed and understand past projects more effectively.
Versatile Diagramming with Some Usability Hiccups
What do you like best about the product?
Pretty much any kind of visual process, flow or even technical UML diagram can be represented with the suite
What do you dislike about the product?
Some stuff can be repetitive. Like having to set a default shape or style to repeat every time I have a new visual I work on. Some elements don’t click or move very easily like the text on arrows. It’s always easy to misclick and enter new text when you want to edit or move text on an arrow element.
What problems is the product solving and how is that benefiting you?
I need to visualise processes for some product development, and some basic UML to communicate to our contract developers the classes, hierarchy and relationships in our business processes and data.
Visual modeling has clarified complex processes and now needs more intuitive line control
What is our primary use case?
My main use case for Lucidchart is creating operating platform models and different types of diagrams that show how systems, processes, and people work together.
I create any kind of diagramming through Lucidchart, including the operating platform model that we create for our projects.
For my project called Voice of the Donor, I built the entire thing on Lucidchart where I basically showed all the different systems and how the data is being exchanged, who are the people that are involved, what are the processes that are involved, the names of the applications that are involved, and all those things were diagrammed in Lucidchart.
What is most valuable?
The best features Lucidchart offers are probably the different types of shapes that you can drag and drop, and then the arrows. You can also add your own different types of shapes. I think it is very useful to have the drag and drop shapes and icons for different applications, as it makes it very easy and straightforward.
The drag and drop shapes and custom icons help me in my work because it basically helps to visualize the process by just showing what the applications are and visualizing what those applications look like. If it is a telephone, we have a telephone symbol. If it is Salesforce, there is a Salesforce logo on there. The application logos make it very easy to build diagrams.
Lucidchart has positively impacted my organization by making it very easy for us to create diagrams of any type, and we use it extensively.
What needs improvement?
I choose seven because of those things I mentioned where adjusting different things and drawing the lines is basically not very intuitive at all. It is very time-consuming trying to figure out which lines to grab to change the shapes and to drag them in different places or the arrows. Those are very hard to manage and deal with sometimes.
For how long have I used the solution?
I have been using Lucidchart for more than two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Lucidchart's scalability is pretty good; you can just get more licenses.
How are customer service and support?
I have not had too much interaction with customer support, but it seems as though it is reasonable.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I do not know what the company previously had, but we have been using Lucidchart pretty much extensively now.
What was our ROI?
We are not tracking return on investment that extensively, but I know we obviously are saving time and it helps with clarity in projects, so that is a huge time saver and cost saver as well.
What's my experience with pricing, setup cost, and licensing?
I was not that heavily involved in pricing, setup cost, and licensing, but I believe we just paid for a number of seats. We have licenses based on how many people are going to be using it approximately, and we give out the licenses to the Solutions Architects and the people that need that license, and we pay for X number of licenses per year.
Which other solutions did I evaluate?
I have used all different types of solutions before Lucidchart. I do not really remember the names of too many of them. The one that comes with Microsoft, I have used that one. I think I have used ExcelaChart. There is one in Microsoft that is built-in, and there is one in Confluence also, draw.io, something like that.
What other advice do I have?
My advice to others looking into using Lucidchart is just to play around with it. I give this product a rating of seven.
Great Integration and UI, Minor Access Delays
What do you like best about the product?
I really appreciate how easy it is to use and how well it integrates with other tools. Additionally, I am a big fan of the user interface!
What do you dislike about the product?
There isn't really anything negative that comes to mind. It did take a while to get access, but aside from that, I have no other complaints.
What problems is the product solving and how is that benefiting you?
I do a lot of brainstorming and create technical diagrams, so this tool is really helpful for me.
Review
What do you like best about the product?
Flexible, lucidchar, visualization, collaborator
What do you dislike about the product?
Expensive, number of objects, templates, navigation
What problems is the product solving and how is that benefiting you?
Teams can brainstorm
Easy Collaboration and Templates, But Limited Advanced Features
What do you like best about the product?
Interface is simple and easy to learn, even for basic user. Real-time collaboration works reliably, and templates save time when creating diagrams quickly
What do you dislike about the product?
Some advanced features are locked behind paid plans, Perfomance can slow down slightly when working on very large or complex diagrams
What problems is the product solving and how is that benefiting you?
It helps visualise ideas, workflows, and processes clearly in one place. This reduces confusion and improves alignment when collaborating with teams using tools from Lucid
Easy to get straight to the point
What do you like best about the product?
Very easy to use, pretty straight forward.
What do you dislike about the product?
Inserting icon is less easy compared to other products. I filter a lot with icons/symbols to speed up process
What problems is the product solving and how is that benefiting you?
Org chart sharing in real time across all authorized members.
Quick process mapping / flowsheet creation
Intuitive and Easy, But Limited Free Options
What do you like best about the product?
I like Lucid Visual Collaboration Suite for its ease of use. It's inherently intuitive and easy to navigate, which is great for tasks like diagramming infrastructure such as databases.
What do you dislike about the product?
I don't like the limited shapes for free usage and wish it was maybe free to use for one project, as I had to pivot since I could not proceed.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for diagramming out infrastructure like databases. It's inherently intuitive and easy to use.
Easy Workflow Setup, But Free Version Is Limited
What do you like best about the product?
Easy to implement workflows, Easily integrates with existing workflows
What do you dislike about the product?
Limited selection for free users, Lack of shapes and icons is frustrating
What problems is the product solving and how is that benefiting you?
Making visual workflows for office tasks
Unique Visual Style, But Onboarding Could Be Smoother
What do you like best about the product?
It has a very unique "style" and visual appear that makes it feel more credible and less AI-generated.
What do you dislike about the product?
Getting started on your very first project is less intuitive but once you get going its pretty straightforward.
What problems is the product solving and how is that benefiting you?
Visual workflow development for technical processes to make information more palatable.
