Process Maps Review
What do you like best about the product?
I like that Lucid Visual Collaboration Suite allows my colleagues and I to create successful process maps that can be easily utilized and presented to others.
What do you dislike about the product?
When I first started using Lucid Visual Collaboration Suite it was a little difficult to get used to. However, with time that’s gotten a lot easier.
What problems is the product solving and how is that benefiting you?
We are struggling with one of our programs as the oversight has been passed around to multiple people within the past two years. I am the first person who’s started asking a lot of questions about it and we’ve realized as a program either no one knows the answer or we don’t have policies or procedures in place to answer the questions.
Great for Connecting Ideas, but Zoom Navigation Needs Smoothing
What do you like best about the product?
I like that I can link up different ideas and see how concepts are connected.
What do you dislike about the product?
The navigation is not very smooth as far as zooming in and out.
What problems is the product solving and how is that benefiting you?
See how concepts and facts fit together in order to create a strong argument.
Ideal for Students in Visual Workflow Design
What do you like best about the product?
I use the Lucid Visual Collaboration Suite for workflow, visualizing ideas, and creating diagrams. It integrates well with real-time collaboration. It's particularly useful for students in software engineering, helping with system architecture, management flowcharts, mind maps, and brainstorming boards.
What do you dislike about the product?
price which there have limited things and if need more pricing is too much expecially for small team and students
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for workflow visualization, creating diagrams, system architecture flowcharts, and brainstorming. It's useful for students to manage ideas and real-time plugs.
Revolutionized Our Feature Planning Effortlessly
What do you like best about the product?
I use the Lucid Visual Collaboration Suite for feature planning and it helps me structure my work while enabling collaboration with my team. I like the dynamic shapes, which make it easy to represent my thoughts on the screen, effectively replacing the need for pen and paper. The initial setup was very easy for me.
What do you dislike about the product?
nth for now
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps with structuring and collaborating with teammates and lets me easily represent thoughts on screen, replacing pen and paper.
Great Variety of Icons, Easy to Love
What do you like best about the product?
Different varieties of icons available. Wide variety of templates
What do you dislike about the product?
I like the tool. nothing that i dislike.
What problems is the product solving and how is that benefiting you?
To create business flows and process diagram and all sorts of complex representations of systems
Creative Canvas Customization, But Overwhelming for New Users
What do you like best about the product?
I can use my creativity to organize the canvas.
The different forms made it super easy to personalize the structure of your info.
What do you dislike about the product?
As I new user, in the beginning, it was full of pop-ups on the screen, and during my meetings, it was uncomfortable.
Also, it wasn't really clear to me where to make the download to PDF or close the menu from the left part of the screen.
Also, the "post-it" form, or squares, weren't really intuitive at the moment of typing text on them.
What problems is the product solving and how is that benefiting you?
Structuring the meeting agenda avoids going outside the scope of my meetings, as customers can see the main topics.
Great for Real-Time Collaboration, But Initial Learning Curve for Students
What do you like best about the product?
It allows me to work with students in real time while we share the same screen. It opens up a variety of learning opportunities for my students that I wouldn’t otherwise be able to accomplish virtually.
What do you dislike about the product?
It can be a little difficult for some of my students to learn how to use in the beginning.
What problems is the product solving and how is that benefiting you?
The ability to have my students all work together in real time virtually. This bridges gaps and makes online learning closer to in person collaborative learning.
Useful for Visualization but Lacks Unique Differentiation
What do you like best about the product?
I find that the folks that use Lucid Visual Collaboration Suite do an incredible job of mapping out flows and sharing them. Being able to see and engage across people is pretty awesome. It helps in making documents and visualizations that people created in the past easier to share effectively. By being able to see the things they've built, I get a look at what was happening in their minds at the time, helping me get up to speed and understand things more effectively. It makes mapping things out feel more tangible and is easier to share and visualize.
What do you dislike about the product?
I'm not super familiar with it yet and haven't exactly figured out how to master it. I'm sure it's incredibly powerful, but I have not really figured out how to unlock that power yet. My biggest challenge is where to use Lucid instead of using other tools and software that we already have. It makes it a little tricky because there's probably a lot of great capability in Lucid, but at its core, the functionality could be done in other services that are bundled with subscriptions already being paid for.
What problems is the product solving and how is that benefiting you?
The Lucid Visual Collaboration Suite makes mapping workflows tangible and easier to share and visualize, helping me get up to speed and understand past projects more effectively.
Versatile Diagramming with Some Usability Hiccups
What do you like best about the product?
Pretty much any kind of visual process, flow or even technical UML diagram can be represented with the suite
What do you dislike about the product?
Some stuff can be repetitive. Like having to set a default shape or style to repeat every time I have a new visual I work on. Some elements don’t click or move very easily like the text on arrows. It’s always easy to misclick and enter new text when you want to edit or move text on an arrow element.
What problems is the product solving and how is that benefiting you?
I need to visualise processes for some product development, and some basic UML to communicate to our contract developers the classes, hierarchy and relationships in our business processes and data.
Visual modeling has clarified complex processes and now needs more intuitive line control
What is our primary use case?
My main use case for Lucidchart is creating operating platform models and different types of diagrams that show how systems, processes, and people work together.
I create any kind of diagramming through Lucidchart, including the operating platform model that we create for our projects.
For my project called Voice of the Donor, I built the entire thing on Lucidchart where I basically showed all the different systems and how the data is being exchanged, who are the people that are involved, what are the processes that are involved, the names of the applications that are involved, and all those things were diagrammed in Lucidchart.
What is most valuable?
The best features Lucidchart offers are probably the different types of shapes that you can drag and drop, and then the arrows. You can also add your own different types of shapes. I think it is very useful to have the drag and drop shapes and icons for different applications, as it makes it very easy and straightforward.
The drag and drop shapes and custom icons help me in my work because it basically helps to visualize the process by just showing what the applications are and visualizing what those applications look like. If it is a telephone, we have a telephone symbol. If it is Salesforce, there is a Salesforce logo on there. The application logos make it very easy to build diagrams.
Lucidchart has positively impacted my organization by making it very easy for us to create diagrams of any type, and we use it extensively.
What needs improvement?
I choose seven because of those things I mentioned where adjusting different things and drawing the lines is basically not very intuitive at all. It is very time-consuming trying to figure out which lines to grab to change the shapes and to drag them in different places or the arrows. Those are very hard to manage and deal with sometimes.
For how long have I used the solution?
I have been using Lucidchart for more than two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Lucidchart's scalability is pretty good; you can just get more licenses.
How are customer service and support?
I have not had too much interaction with customer support, but it seems as though it is reasonable.
Which solution did I use previously and why did I switch?
I do not know what the company previously had, but we have been using Lucidchart pretty much extensively now.
What was our ROI?
We are not tracking return on investment that extensively, but I know we obviously are saving time and it helps with clarity in projects, so that is a huge time saver and cost saver as well.
What's my experience with pricing, setup cost, and licensing?
I was not that heavily involved in pricing, setup cost, and licensing, but I believe we just paid for a number of seats. We have licenses based on how many people are going to be using it approximately, and we give out the licenses to the Solutions Architects and the people that need that license, and we pay for X number of licenses per year.
Which other solutions did I evaluate?
I have used all different types of solutions before Lucidchart. I do not really remember the names of too many of them. The one that comes with Microsoft, I have used that one. I think I have used ExcelaChart. There is one in Microsoft that is built-in, and there is one in Confluence also, draw.io, something like that.
What other advice do I have?
My advice to others looking into using Lucidchart is just to play around with it. I give this product a rating of seven.
