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Lucid

Lucid Software

Reviews from AWS customer

4 AWS reviews

External reviews

7,734 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Legal Services

Lucid Visuals Synopsis

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
I enjoy using Lucid for work projects, specifically organization charts. The site is really easy to operate and navigate as a first time user. I appreciate the click and drag feature for quick operations. I use the site to check our company organization charts approximately 2-3 times per month.
What do you dislike about the product?
I think the layout of the website could be a bit more colorful. But sometimes, clean and modern is the way businesses like to lean.
What problems is the product solving and how is that benefiting you?
I sometimes struggle with keeping up with new hires, updated employee roles, and lack of directional resources my company has. Using Lucid does combat that struggle. If the resources aren't provided, we can make them ourselves.


    Pavan V.

Lucidchart is that it’s an intuitive and powerful tool for creating professional diagrams.

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
The Lucid Visual Collaboration Suite empowers teams to ideate, plan, design, build, and launch solutions all from a shared infinite canvas. It combines Lucidchart, an intelligent diagramming application, and Lucidspark, a virtual whiteboarding tool, to facilitate real-time and asynchronous collaboration.

Key benefits include:

Effective collaboration for remote or in-person teams, allowing simultaneous editing and brainstorming

Clear visualization of complex processes, systems, and workflows

An intuitive drag-and-drop interface with extensive templates and shape libraries

Seamless integrations with popular tools like Google Workspace, Slack, and Microsoft

Cloud-based access for flexibility across devices and locations

Built-in commenting, version history, and approval workflows to streamline feedback and iterations

Tools for strategic planning, agile project management, and organizational design

A living blueprint of business operations that adapts with change and supports ongoing innovation

Overall, it accelerates teamwork, supports clear communication, and enhances productivity by making ideas and processes easily visual and collaboratively manageable.
What do you dislike about the product?
The least helpful aspects of Lucid Visual Collaboration Suite include occasional performance issues with large or complex diagrams, which can cause slow loading or lag during editing. Also, the free version has limitations on the number of editable objects and features, which can restrict usability for some users.

Downsides of Using Lucid Visual Collaboration Suite
Performance Lag: Large diagrams or documents with many collaborators can experience slow responsiveness or delays.

Free Tier Limitations: The free plan restricts the number of objects or diagrams users can create, pushing users to paid plans for full functionality.

Learning Curve: While generally user-friendly, some advanced features may require time to learn for new users.

Offline Access: Limited or no offline functionality can be a drawback for users needing diagramming capabilities without internet access.

Export Options: Exporting complex diagrams while maintaining formatting can sometimes be inconsistent.

Pricing: For teams or enterprise use, the cost can be higher compared to some other diagramming tools.

These downsides are generally outweighed by the suite’s strengths but worth considering depending on user needs and scale of collaboration.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite solves the problem of fragmented communication and inefficient teamwork by providing a unified platform where teams can visually map out ideas, processes, and projects in real time. This reduces misunderstandings, accelerates decision-making, and improves alignment across diverse teams.

How This Benefits Me
It streamlines collaboration by enabling simultaneous editing and instant feedback, saving time compared to long email threads or meetings.

Complex workflows become clear and manageable through visual diagrams, which enhances understanding for team members with varying expertise.

Integration with tools I already use keeps my workflow smooth and centralized.

The ability to document ideas visually helps capture and share knowledge effectively, improving project outcomes.

Overall, it boosts productivity, clarity, and collaboration quality, making team projects more efficient and successful.


    Dipin G.

Tool for Data Engineers – Simplifies Diagramming and Collaboration

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
As a data engineering consultant, I really appreciate how intuitive Lucidchart is for creating architecture diagrams and data models. The drag-and-drop interface makes it easy to sketch out complex systems quickly, and the ability to collaborate in real-time with team members is a huge plus. I’ve used it for everything from mind mapping ideas to visualizing ETL pipelines and cloud infrastructure. It’s flexible, fast, and helps me communicate technical concepts clearly with both technical and non-technical stakeholders
What do you dislike about the product?
While Lucidchart is great overall, I’ve found the data modeling features could use a bit more depth. It would be helpful to have more advanced filtering options and better color mapping capabilities, especially when working with complex datasets or layered architecture diagrams. Sometimes I end up manually adjusting visuals to make them clearer, which slows things down a bit
What problems is the product solving and how is that benefiting you?
Lucidchart has helped me streamline several aspects of my work as a data engineering consultant. I use it regularly for data modeling, brainstorming sessions, and designing architecture diagrams. It’s especially useful when I need to quickly visualize a concept or workflow and share it with clients or teammates. The collaborative features make it easy to iterate on ideas in real-time, and having all diagrams in one place helps keep projects organized and aligned. It’s become a go-to tool for turning abstract ideas into clear, actionable visuals.


    Kay L.

It has a learning curve, but has been very helpful.

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
I needed to create a kind of genogram for work, and there are not a lot of free form options to create a graph such as this. Lucid Visual Collaboration Suite seems to be working well for this! I'm also glad I can share it with my coworker and we are able to work on it together.
What do you dislike about the product?
There is definitely a learning curve here, I've never used anything like this before. The graph we are trying to create needs to be printed on an 8.5x11 in paper in the end and it took a long time for me to figure out how to create, or that I even needed to create, that perimeter to maximize effectiveness.
What problems is the product solving and how is that benefiting you?
We need to create a chart connecting all employees and their existing relationships, there is no other program I've found yet to do that effectively.


    Financial Services

Makes documenting flows really easy

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
The ease with which you can create complex flows and share in a variety of formats.
What do you dislike about the product?
I love the addition of the AI flow generation however it is tricky to get right first time and can be quite clunky when editing an AI-generated flow.
What problems is the product solving and how is that benefiting you?
The best tool there is to build complex customer journeys quickly, whilst giving you a number of export options depending on the audience.


    Automotive

Great tool for bringing clarity to complex ideas

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
It’s very easy to pick up and start using, even if you’ve never worked with such tools before. I mostly use it for process flows and brainstorming and the templates save a lot of time. The real time collaboration is smooth, I’ve had teammates jump in during calls and we’ve mapped ideas together without any friction.
What do you dislike about the product?
When the diagrams get too big, it can feel a little slow to load or move things around. Also you end up needing a paid plan fairly quickly if you want to use it often with teams.
What problems is the product solving and how is that benefiting you?
It helps me quickly map out processes and systems in a way that’s easy for my team to understand. Instead of long documents or explanations, I can create a diagram that everyone gets at a glance. This has sped up brainstorming, made handoffs smoother and reduced back and forth in discussions.


    Ayush M.

Ease of Use

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
Drag and Drop shapes, auto routing of connectorssnapping/guides that help alignment
What do you dislike about the product?
Since it's browser based, heavy diagrams may lag depending on user's device/browser
What problems is the product solving and how is that benefiting you?
Using for Design documents


    Marketing and Advertising

Easy to use and a well set up platform

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
It is an easy to use platform that anyone can understand and the AI features are easy to work with.
What do you dislike about the product?
N/A - I am happy with the software - it is easy to use and work with.
What problems is the product solving and how is that benefiting you?
Easy to use for presentations and mapping.


    Andrew H.

Excellent Visual Collaboration Tool

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
Lucid Visual Collaboration Suite makes it very easy to build high quality, attention-grabbing visual displays for my work projects. Collaborating/sharing/editing with my team is super simple and intuitive.
What do you dislike about the product?
The initial learning curve is steep, but tutorials make it simpler.
What problems is the product solving and how is that benefiting you?
Designing enterprise organizational charts


    Shunna  D.

Excellent for any kind of charting.

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
It is simple to understand and use for creating org charts and well as process flow charts.
What do you dislike about the product?
I would like more visual change options.
What problems is the product solving and how is that benefiting you?
Helping create process chart faster