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Lucid

Lucid Software

Reviews from AWS customer

4 AWS reviews

External reviews

7,734 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Alexis L.

GREAT system

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
As a Human Resources professional, I've used a lot of tools to manage communication, process mapping, and training initiatives—but Lucid Visual Collaboration Suite has genuinely impressed me. Whether I’m brainstorming recruitment strategies with leadership or mapping out onboarding processes for new hires, Lucidchart and Lucidspark help bring clarity and creativity to every conversation.

Overall, Lucid empowers teams to communicate with clarity, spark innovation, and align around shared goals. It’s a game-changer for strategic thinkers and creative problem solvers alike!
What do you dislike about the product?
The full suite can get pricey for smaller HR departments or nonprofit teams. It would be great to see more flexible pricing tiers or discounts tailored to nonprofits or solo professionals.
What problems is the product solving and how is that benefiting you?
My company was able to be more professional and streamlined


    Jonathan P.

Solid tool, with the ease of approach I want and depth when I need it

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
I can create diagrams, documentation, flowcharts and more quickly, with minimal fuss and I never feel like I'm fighting the tool for what I want. There's an intuitive man-machine interface here that other products fail to tune in on.
What do you dislike about the product?
I had to stretch to find something I didn't like. One thing to look at, is that I like to use Dark Mode flags in my browsers - now granted this is an experimental feature not currently fully supported - and in some edge cases Lucid is hard to use with these flags, certain transparencies or visibilities don't display fully properly, and the behavior isn't quite the same between browsers either.
What problems is the product solving and how is that benefiting you?
Most recently I used it for project planning flowcharts, but I used it for documentation on auth methods too. Whenever I need a fast diagram or a solid flowchart, I turn to Lucid. It's on my bookmarks bar/favorites bar. I don't even always save my work either, sometimes I use it a bit for a scratchpad and then delete.


    Human Resources

Lucid values your feedback, share on G2!

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
I like that I am able to collaborate asynchronously - it allows me to learn more about how others think and strategize.
What do you dislike about the product?
It's a bummer that there is a limit to "shapes" or post-its with the free version.
What problems is the product solving and how is that benefiting you?
It's helping us take complex business processes by creating visual aids that allow for us to both demonstrate the complexity, but also helping us not feel confused by the complexity.


    Marketing and Advertising

I use this for client process understanding.

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
It helps me provide visualization tools to my clients.
What do you dislike about the product?
If I am in a pinch, it can difficult to use lucid, because I feel like I need to dedicate more time to the build.
What problems is the product solving and how is that benefiting you?
Helping clients better understand our processes


    Verified User in Education Management

Easy to use with some advanced capabilities

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
I like the ease of use, everything is easy to use and the learning curve is not too big. It’s easy to login which is great and I also like how you can access your files from any device.
What do you dislike about the product?
There’s is a small learning curve with the capabilities, but this is negligible.
What problems is the product solving and how is that benefiting you?
It is allowing me to create detailed flowcharts for operational systems within my business. This is really great as it helps me visualise these processes and can be delegated now that we have a system in place.


    Ryan K.

Very useful tool - used to map out my entire operational process

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about using Lucid Chart in particular is how easy it is to add process steps and connect using the arrows. I know it seems like it's a basic feature of a process/flow chart, but Lucid chart really does a good job here. Also how flexible the colorin scheme is and the quantity of flow bubbles is helpful.
What do you dislike about the product?
I have not encountered an issue or something I don't like yet. Features and overall functionality of the software is top-class.
What problems is the product solving and how is that benefiting you?
Removing the process from my brain to the computer has helped improved our business operation.


    Salman M.

Convenient product flow and user journey designs

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
The best part is its ease of use. There are many tools in the market, but Lucid provides seamless usability and a user interface that is easy to interact with and learn. Secondly, the collaboration features allow me to work in parallel with my team to complete product flows and user journeys in no time.
What do you dislike about the product?
The one thing I want lucic team to imporove is to allow some more features in basic plan, for example there are limited export options in basic version otherwise there are no match for this tool.
What problems is the product solving and how is that benefiting you?
Core solution is visual language, no one has the time to read text so lucic is helping me provide and visualize what matters to my clients and management.


    Mariah M.

Very user friendly and interactive

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
I am very new to Lucid and went into the app with little to no training. It was very easy to understand once i got the hang of it. I appreciate how it goes live immediately after, allowing for potential clients to receive real life updates on their end.
What do you dislike about the product?
the only down side I have is that there is quite literally a button for every potential function, which causes it to be a bit sensitive. Other than that, its been pretty easy to navigate.
What problems is the product solving and how is that benefiting you?
The ability to have live updates with corresponding links has been very beneficial for both business and the candidates.


    Higher Education

Mostly positive, with some login issues

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
Fairly seamless collaboration tool. I like that I can see the work that my colleagues are doing while also having easy permissions settings to make sure the work is being done by the correct parties.
What do you dislike about the product?
I had issues logging in, but once those were solved it's been a straightforward experience.
What problems is the product solving and how is that benefiting you?
I started a new role with a board remit and various tech stacks to learn. Lucid has helped me differentiate between the technologies utilized by different departments and see areas of overlap between them.


    Computer Hardware

Great collaboration Tool!

  • April 13, 2025
  • Review provided by G2

What do you like best about the product?
I enjoy the interactivity when multiple users are viewing the same diagram. Picking up and getting started with a new chart seemed relatively easy and intuitive.
What do you dislike about the product?
Initial loading projects with multiple pages can take quite a while. Sometimes it seems to take minutes to load, which can be quite disruptive when we are in a collaborative session and we want to view a specific diagram and it takes time to load
What problems is the product solving and how is that benefiting you?
Working remotely, the interactively between multiple users in multiple locations has made virtual white boarding very easy and intuitive.