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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,506 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Consulting

Lucid for creating a detailed staging plan

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
I like the ease with which I could construct a clear swim lane chart without any prior experience
What do you dislike about the product?
Sometimes when you need to adjust formatting late in the design you have to manually adjust each entry to suit rather than the software automatically adjusting for you.
What problems is the product solving and how is that benefiting you?
It solves the problems of manually having to link things together and having to manually change many items when a single item is moved. For example, I could easily delete an entry or move it around and the relevant arrows would follow it around and adjust as required, whereas if I did this in bluebeam I would have to manually route the arrow.


    Education Management

Effective Whiteboard for Collaboration

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
The best aspect about Lucid Visual Collaboration Suite is how easy it is for everyone to visually share their thoughts on a digital whiteboard during a meeting. When people want to draw out flowcharts or sequence events in pictures rather than words, this software makes it extremely easy. It is also easy to implement and integrate into your everyday office meetings. I use it almost daily now. I have not worked with their customer support yet, but would like to see if this is as good as their software.
What do you dislike about the product?
The aspect that made this collaboration suite a little challenging was having to zoom in and out while people are drawing because sometimes when you open a whiteboard, you are zoomed in on a part of the whiteboard that no one else can see or is currently viewing in the general vicinity.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite is solving a lot of challenges in terms of being able to draw out ideas that people have during meetings that take place in rooms without physical whiteboards.


    Robert M.

Lucid Flowchart Excellent

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
Easy to learn and use. Great for collaboration between associates.
What do you dislike about the product?
I haven't experienced any downsides, as of yet.
What problems is the product solving and how is that benefiting you?
It is providing an easy source to meet a need for simple flowcharts, and it is much easier to use than Microsoft.


    Izak v.

Solid performance and functionality.

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Lucid Visual Collaboration Suite is its ability to bridge technical precision with collaborative flexibility. Lucidchart makes it easy to build detailed process maps, system architectures, and workflow diagrams without sacrificing clarity or control. Lucidspark complements that by enabling real-time brainstorming and stakeholder engagement, which is especially useful when navigating cross-functional projects or zoning strategy sessions. The seamless integration with tools like Microsoft 365, Jira, and Slack keeps everything connected, and the intuitive interface means I spend less time formatting and more time solving.
What do you dislike about the product?
While Lucid offers strong functionality, there are a few areas that could be improved. The pricing tiers can feel limiting for smaller teams, especially when advanced features like data linking or conditional formatting are locked behind higher plans. Additionally, while the interface is generally intuitive, managing large, complex diagrams can get sluggish, particularly when layering multiple objects or embedding external data. Lastly, version control and change tracking could be more robust for teams working asynchronously across time zones.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps me streamline and communicate complex business logic across customer journey mapping, process modeling, and organizational design. In consulting engagements, clarity and speed are critical, Lucidchart allows me to rapidly build and iterate on workflows, org charts, and best practice frameworks that clients can immediately understand and act on. Lucidspark adds value during early-stage ideation and stakeholder alignment, especially when mapping customer pain points or refining service blueprints. The suite reduces ambiguity, accelerates decision-making, and ensures that strategic intent is visually and operationally aligned across teams.


    vikash k.

Clean, effective tool for visualizing data

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
I like how intuitive the interface is—it doesn’t take long to get comfortable with the tools, even for someone who’s not super technical. The ability to visualize ideas, workflows, or data in real time with a team is really helpful, especially when working remotely. Everything feels pretty fluid and collaborative.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with the number of features packed in—like there's a bit of a learning curve, especially for new users. Also, performance can dip a little when working with larger, more complex diagrams or collaborating with multiple people at once
What problems is the product solving and how is that benefiting you?
As a software developer, one of the challenges we faced during product development was aligning on data modeling. Things would get stuck in back-and-forth conversations or vague documentation. Using Lucid really helped us map out our data models visually and collaboratively, which made it easier for everyone—especially across teams—to stay on the same page. It sped things up, reduced misunderstandings, and gave us a shared visual reference we could keep coming back to


    Zeeshan P.

My go-to tool for collaboration and visual brainstorming

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
Lucid makes it incredibly easy to map out ideas, create workflows, and collaborate in real time with teammates. The templates are diverse and well-structed, which saves time when starting new projects.
What do you dislike about the product?
it can sometimes feel a bit heavy on performance when working with large or complex diagrams. The pricing structure could also be more flexible for smaller teams that don’t need the full enterprise suite. Integration with some niche tools also requires extra setup effort compared to bigger platforms.
What problems is the product solving and how is that benefiting you?
helps simplify complex ideas by turning them into clear, visual diagrams that are easy to understand and share. It solves the problem of miscommunication during planning or brainstorming by allowing real-time collaboration, which means everyone stays aligned without long back-and-forths. It has been especially useful in creating workflows, organizational charts, and process maps that help teams operate more efficiently.


    Atharvaa M.

Transforming Ideas into Action with Lucid

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
Lucid visual collaboration suite brings clarity and alignment to complex ideas. The ability to visualize workflow, processes and strategies in real time makes collaboration seamless, especially across distributed teams, Its intuitive interface and flexibility allow me to quickly turn concepts into actionable plans which accelerates decision making and drives innovation, It is not just a diagramming tool, it is a platform that helps think, plan, and execute together.
What do you dislike about the product?
Like any platform available in the market, it also requires some initial onboarding to unlock its full potential, but that expected with a tool offering such depth and flexibility. There is very little to dislike about this wonderful platform.
What problems is the product solving and how is that benefiting you?
It is solving the challenge of aligning teams around complex ideas and processes, especially in a hybrid work environment, It enables me to visualize workflows, system architectures and strategic plans in a way that is easy to understand and collaborate on in real time. This reduces miscommunication, accelerates decision making and ensures everyone is working towards the same objectives. The result is faster execution, improved cross functional alignment and a culture of transparency and innovation.


    Computer Games

Lucid is quick and easy to learn, use, and produce meaningful visualizations fast.

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
I have not used it much but in university but it was great to use live in meetings so we could collaborate at the same time. The best feature is being able to see the cursor in real-time of other users.
What do you dislike about the product?
From my small exposure to this feature, I have not had anything to dislike about Lucid Visual Collaboration Suite.
What problems is the product solving and how is that benefiting you?
Lucid is solving the problem of cluttered documents with my coworkers. Using the charts generated with Lucid is far more helpful than sending a sheet of bullet points


    Financial Services

Easy to Use

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use, and helps collaboration across teams.
What do you dislike about the product?
Can't think of anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Mapping our processes and architectures.


    Austin S.

Very interactive Visual Collaboration program that is easy to use and export.

  • September 15, 2025
  • Review provided by G2

What do you like best about the product?
The most helpful thing that I have noticed about the Lucid Visual Collaboration Suite is the interface itself. There are a lot of templates already available and it is easy to customize. The fact that I was able to put a huge Org Chart into a single file format was huge for me.
What do you dislike about the product?
The only thing that I did not like about the Lucid Visual Collaboration suite is it can be a little tough to share outside of those who have the program installed. The ease of integration if you will. If the person isn't actively involved with the collaboration it is a little tricky to send them the finished product.
What problems is the product solving and how is that benefiting you?
The ability to create an interactive org chart that is more than just a two dimensional table. This benefits me because now you can visibly see the branches in a clear way.