Lucid
Lucid SoftwareExternal reviews
8,517 reviews
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Streamlined visual collaboration that scales with teams
What do you like best about the product?
Lucidchart and Lucidspark have become essential tools in our day-to-day workflows. I love the intuitive UI, which makes it easy to jump right in, whether I’m mapping systems architecture, building org charts, or running real-time brainstorming sessions. Lucidspark, in particular, helps facilitate collaborative whiteboarding during strategy sessions with distributed teams, while Lucidchart helps me keep processes well-documented and visually standardized. Integration with Google Workspace, Slack, and Jira adds to the seamlessness. It's also great for workshops—non-technical stakeholders can easily understand and contribute, which increases alignment.
What do you dislike about the product?
While the tool is incredibly versatile, the permissions and sharing settings can sometimes be confusing, especially when working across teams or external collaborators. Folder organization could also use improvement—it becomes cluttered quickly when you're managing a large number of documents. Additionally, the pricing structure could be more flexible for smaller teams that don't need full access to all advanced features.
What problems is the product solving and how is that benefiting you?
Lucid helps solve the challenge of aligning distributed teams around complex ideas and workflows. We use it to model business processes, visualize projects, and communicate across departments—especially with stakeholders who prefer visual formats. The ease of use enables fast adoption, even for non-technical users, while the security features give peace of mind for sharing sensitive documents. It's become a key part of how we plan and document strategy collaboratively.
Great for Visual Brainstorming and Team Collaboration
What do you like best about the product?
I like how easy it is to map out ideas visually in Lucid — the drag-and-drop interface and real-time collaboration make brainstorming and diagramming super quick and smooth.
What do you dislike about the product?
Sometimes it feels a bit heavy to load, especially with complex diagrams, and a few advanced features are locked behind the premium plan.
What problems is the product solving and how is that benefiting you?
It helps solve the problem of scattered ideas and misalignment during team discussions. By visualizing workflows and concepts in real time, it makes collaboration clearer and decisions faster.
Lucid Chart has been a staple in my Solution's roles in SaaS
What do you like best about the product?
They have made an online drawing tool easy to use. Shapes snap into place where you think and would like them to. Others are clunky and take ages to get to the point you're happy and then, move one object or arrow and you mess up the whole look and feel. Also, if you are looking for a shortcut or how to do something, as it is so widely used, a quick online search and you will find how to do it. I must use it at least a few times per week. Implementation, well, you just login. As I said support, just go online and search for what you need. Integratoin, well I am pretty sure you can embed into JIRA easily, but I have not done this yet, i just take screenshots or include the URL to my drawings.
What do you dislike about the product?
Sometimes the feature you want, like strikethrough or some other formatting is a bit harder to see and find than what you might be used to in MS Word. The arrows can be a bit tricky at times when you move the main shape they are connected to, but can be fixed quite easily vs. other drawing packages and provide for quite flexible positioning while snapping into place well. The resolution of the snapping could be more flexible, i have not figured out if that is possible yet.
What problems is the product solving and how is that benefiting you?
I can collaborate ideas and ERDs easily by sharing URLs
Great but for the correct user
What do you like best about the product?
The ability to be able to create a diagram in real time with my team has been very useful and time- saving.
What do you dislike about the product?
I don't feel like I am using its true offerings to the fullest.
What problems is the product solving and how is that benefiting you?
We were slow to tell our ideas to each other and seeing it all at the same time is useful.
Lucid is useful for our team
What do you like best about the product?
What I like best is that it's flexible - that the selection of shapes and objects is big, and that it allows for easy collaboration with teams by sharing the created content.
What do you dislike about the product?
I dislike that mouse gestures are sometimes confusing in a way that a certain gesture does unexpected things, and require to do CTRL+Z right away to fix that. This mainly goes with moving objects around, rotating them and adding text to objects.
What problems is the product solving and how is that benefiting you?
It allows me to create a visualization of the architecture of the system that I'm planning. It also helpful for reviewing other people's ideas.
J Wissmann - Lucid Chart Review
What do you like best about the product?
Fast real-time updates and user-friendly.
What do you dislike about the product?
There doesnt appear to be a way to make bulk changes to chart components, so making bulk changes is cumbersome.
What problems is the product solving and how is that benefiting you?
Providing a portal for customers to move further in the sales pipeline.
Helps untangle messy communication in projects
What do you like best about the product?
We have really changed on how we brainstorm in our product team at Lucid. Instead of whiteboards of dirty white taped down messy whiteboards and scattering up and down post its Lucid gives us the ability to shape ideas and get everyone involved. That means that people who tend to sit hunched in a corner are more likely to contribute. That change in group dynamics has helped improve our early stage ideas and decreased misunderstandings as we go into development.
What do you dislike about the product?
Only version control is something that doesn’t work too well. If someone makes a mistake editing a diagram and it takes other people to keep the diagram in order, there isn’t a simple way to go back to the cleaner version. This has caused confusion more than one time and in particular, during times when we’re rushing to finalize a plan. It turned out to be quicker to rebuild diagrams from scratch than trying to fix a messy one.
What problems is the product solving and how is that benefiting you?
For explaining abstract ideas to stakeholders, Lucid helps a lot. Instead of explaining for days, we just put out visual boards of what we are working on step by step. It has made it faster to approve things and helps focus feedback in. And that has fundamentally changed what has been game changers in our marketing campaigns, where, the timelines are tight and you need to get buy in quickly.
Lucid Visual Collaboration Suite user review
What do you like best about the product?
It's functionality allows for great visual flows for projects and processes
What do you dislike about the product?
Not enough automation options available when preparing charts/flows
What problems is the product solving and how is that benefiting you?
The ability to show process flows in a project and diagram potential bottlenecks at certain points. It allows for greater collaboration/feedback, which makes problem solving easier.
A useful tool for staying on track with projects.
What do you like best about the product?
We can have it open during meetings and simultaneously edit it.
What do you dislike about the product?
It is a little difficult to navigate with the trackpad on my laptop.
What problems is the product solving and how is that benefiting you?
It's helping me create a site map for improving the company website.
Intuitive to start using
What do you like best about the product?
The controls are intuitive. As soon as I signed up and start using I was able to navigate myself and started drawing. I use it to draw architecture diagrams, especially AWS architecture diagrams. I have also started using it to draw mindmaps.
What do you dislike about the product?
To get the most out of the product I wish there were proper training courses. The courses I have watched are not good. There should be a course on how to jump into making architecture diagrams
What problems is the product solving and how is that benefiting you?
The diagrams are easy to create and look and feel of the diagrams are visually appealing.
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