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Esper for MDM
What do you like best about the product?
Ease of use and management for android tablets
What do you dislike about the product?
Nothing that I have encountered as of now,
What problems is the product solving and how is that benefiting you?
Mdm management for all our android tablets in different locations
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Esper is making my life MUCH easier
What do you like best about the product?
The system is very easy to setup on the back end and even easier to enroll devices. I've had very consistent results as I enroll devices. The dashboard view is great for giving me a quick at-a-glace status update and the ability to remotely see the screen of the mobile devices is a tremendous help when supporting over-the-road truck drivers.
What do you dislike about the product?
I haven't found anything I dislike. If I had to pick something negative, there were a few questions I had a tough time finding answers to in the documentation. But I received good answers upon opening a ticket with the support team.
What problems is the product solving and how is that benefiting you?
I am using Esper to simplify the management and monitoring of tablets that are placed in trucks that travel all over the United States. Being able to set them up using a single login and see their status in one location is invaluable to me.
Finally found Esper!
What do you like best about the product?
I appreciate the ease and time saving of the provisioning templates and that with a few touches on the tablet, it provisions itself.
What do you dislike about the product?
While I have not found any downside to use Esper, I have found one feature that I wish they would improve on, and that's the messaging. While it is a little clunky to use, you are still able to send messages to tablets with it.
What problems is the product solving and how is that benefiting you?
With the provisioning templates, I am able to define what apps should be installed on a device. When the provisioning is complete, those are the only apps that are installed. Prior to using Esper, we were not using any MDM and each tablet was setup differently (no real consistency).
Having the same setup installed on each tablet has reduced the number of problems that we've experienced and increased their ease of use.
Having the same setup installed on each tablet has reduced the number of problems that we've experienced and increased their ease of use.
Recommendations to others considering the product:
If you are looking at Esper for MDM, some things to keep in mind:
*Understand what applications your device users will need and what you (as the company) will require.
*Be prepared for change management.
*Understand that different devices may behave differently during the Esper setup.
*Have a good understanding of the different provisioning methods. Each is a little different in how the provisions are accomplished and different devices may require a different provisioning method.
*Understand what applications your device users will need and what you (as the company) will require.
*Be prepared for change management.
*Understand that different devices may behave differently during the Esper setup.
*Have a good understanding of the different provisioning methods. Each is a little different in how the provisions are accomplished and different devices may require a different provisioning method.
Works flawlessly
What do you like best about the product?
It was very easy to get started. A guided step by step process led me through creating a device template and within an hour I was provisioning my first device.
What do you dislike about the product?
I seemed to struggle to set up a Managed Google Play (Enterprise) Account. That's not Esper's issue, but an idiot's guide kept up to date as Google change their signup processes would have been a help for someone like me starting completely from scratch.
What problems is the product solving and how is that benefiting you?
We're setting up unattended giving / payment kiosks in a church using Android tablet devices and EMV contactless payment card readers. Installing, securing and maintaining the Android tablets seemed like it was going to be the long pole in the tent but Esper takes care of that and lets us manage the deployed devices from a web portal, too.
kiosk mode is awesome
What do you like best about the product?
locking the device to a single app works very well
What do you dislike about the product?
admin console ux is not very intuitive which means that it takes longer to find what you need
What problems is the product solving and how is that benefiting you?
simple kiosk mode-- running 1 app locked down
Sophisticated and Intuitive MDM Service
What do you like best about the product?
Esper made it easy to set up our devices right away. The documentation was precise and straightforward. The contact for the company went above and beyond helping us get started and made sure to answer any questions we may have had. The dashboard isn't cluttered, and the UI makes things easy to find because of how items are grouped. From finding the software to having it work in less than a day was beyond my expectation.
What do you dislike about the product?
Cannot rename endpoints (they let you know about this ahead of time).
What problems is the product solving and how is that benefiting you?
We were looking for a simple way to lock down devices that were going to be utilized under specific conditions. Esper made it easy to create different provisions per department and use case. Having access to location data for the devices gave us piece of mind for any equipment leaving the facility. Being able to add and remove applications remotely from the dashboard has also been very useful to us.
Easy to setup and use
What do you like best about the product?
Makes it easy to keep track of our devices
What do you dislike about the product?
Some of the setup was confusing at first
What problems is the product solving and how is that benefiting you?
We have a way to keep track of our device inventory now and make sure devices are supposed to be. I like being able to keep track of installed apps and being able to prevent unwanted apps from being installed.
Does it All!
What do you like best about the product?
The dashboard is fantastic. You get an overall status and health look at all your devices.
What do you dislike about the product?
The only thing that stands out that I don't like is that it is not iOS capable.
What problems is the product solving and how is that benefiting you?
Being able to reset, update and install different apps on each tech's device from one location is the best! We have techs in 13 different states!
Recommendations to others considering the product:
Give it a shot. It will not cost you anything, and you will be pleased! I know I was. The ability to make changes on the fly without having to bring the devices back to the home office is a huge time and MONEY saver!
Excellent MDM for our needs
What do you like best about the product?
I like that it utilizes the QR code setup capability of Android (one of four ways) to provision the devices. I deployed just over 50 Lenovo tablets with Esper, and aside from a couple getting stuck in provisioning, everything fell into place beautifully. The interface is easy to use, and find what you need within it.
What do you dislike about the product?
Occasionally, during the provisioning of devices, apps would take a long time to install. There are some settings that I wish could be controlled but don't seem to have an option.
What problems is the product solving and how is that benefiting you?
Each of our devices has a minimal 500MB of cellular data to use for the month. By using Esper, I have made sure only apps that need to be used are available to the end-user, effectively preventing data misuse.
I've been testing Esper for a few days and currently it works perfectly
What do you like best about the product?
The free version lets you have up to 100 devices without restrictions
What do you dislike about the product?
Chat support would be nice. Now you can only contact by email.
What problems is the product solving and how is that benefiting you?
I am having problems adding Play Store account to add some apps to a kiosk mode. The support sends some tips by email to try to solve it.
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