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Works flawlessly
What do you like best about the product?
It was very easy to get started. A guided step by step process led me through creating a device template and within an hour I was provisioning my first device.
What do you dislike about the product?
I seemed to struggle to set up a Managed Google Play (Enterprise) Account. That's not Esper's issue, but an idiot's guide kept up to date as Google change their signup processes would have been a help for someone like me starting completely from scratch.
What problems is the product solving and how is that benefiting you?
We're setting up unattended giving / payment kiosks in a church using Android tablet devices and EMV contactless payment card readers. Installing, securing and maintaining the Android tablets seemed like it was going to be the long pole in the tent but Esper takes care of that and lets us manage the deployed devices from a web portal, too.
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kiosk mode is awesome
What do you like best about the product?
locking the device to a single app works very well
What do you dislike about the product?
admin console ux is not very intuitive which means that it takes longer to find what you need
What problems is the product solving and how is that benefiting you?
simple kiosk mode-- running 1 app locked down
Sophisticated and Intuitive MDM Service
What do you like best about the product?
Esper made it easy to set up our devices right away. The documentation was precise and straightforward. The contact for the company went above and beyond helping us get started and made sure to answer any questions we may have had. The dashboard isn't cluttered, and the UI makes things easy to find because of how items are grouped. From finding the software to having it work in less than a day was beyond my expectation.
What do you dislike about the product?
Cannot rename endpoints (they let you know about this ahead of time).
What problems is the product solving and how is that benefiting you?
We were looking for a simple way to lock down devices that were going to be utilized under specific conditions. Esper made it easy to create different provisions per department and use case. Having access to location data for the devices gave us piece of mind for any equipment leaving the facility. Being able to add and remove applications remotely from the dashboard has also been very useful to us.
Easy to setup and use
What do you like best about the product?
Makes it easy to keep track of our devices
What do you dislike about the product?
Some of the setup was confusing at first
What problems is the product solving and how is that benefiting you?
We have a way to keep track of our device inventory now and make sure devices are supposed to be. I like being able to keep track of installed apps and being able to prevent unwanted apps from being installed.
Does it All!
What do you like best about the product?
The dashboard is fantastic. You get an overall status and health look at all your devices.
What do you dislike about the product?
The only thing that stands out that I don't like is that it is not iOS capable.
What problems is the product solving and how is that benefiting you?
Being able to reset, update and install different apps on each tech's device from one location is the best! We have techs in 13 different states!
Recommendations to others considering the product:
Give it a shot. It will not cost you anything, and you will be pleased! I know I was. The ability to make changes on the fly without having to bring the devices back to the home office is a huge time and MONEY saver!
Excellent MDM for our needs
What do you like best about the product?
I like that it utilizes the QR code setup capability of Android (one of four ways) to provision the devices. I deployed just over 50 Lenovo tablets with Esper, and aside from a couple getting stuck in provisioning, everything fell into place beautifully. The interface is easy to use, and find what you need within it.
What do you dislike about the product?
Occasionally, during the provisioning of devices, apps would take a long time to install. There are some settings that I wish could be controlled but don't seem to have an option.
What problems is the product solving and how is that benefiting you?
Each of our devices has a minimal 500MB of cellular data to use for the month. By using Esper, I have made sure only apps that need to be used are available to the end-user, effectively preventing data misuse.
I've been testing Esper for a few days and currently it works perfectly
What do you like best about the product?
The free version lets you have up to 100 devices without restrictions
What do you dislike about the product?
Chat support would be nice. Now you can only contact by email.
What problems is the product solving and how is that benefiting you?
I am having problems adding Play Store account to add some apps to a kiosk mode. The support sends some tips by email to try to solve it.
Great MDM with all in one features
What do you like best about the product?
It has options to track location and see online and offline devices
What do you dislike about the product?
Usage reporting could be improved (which app used for how long for each device)
What problems is the product solving and how is that benefiting you?
You can control and manger any business device with this application
The Perfect Platform for my Business
What do you like best about the product?
The best part about the esper platform is that we are able to view the locations of all of the tablets that we deploy. In addition, being able to remote share the screen of each tablet helps us guide our customers through our app.
What do you dislike about the product?
Overall, the platform is great. The only thing I would like to see is integrations with customer success platforms.
What problems is the product solving and how is that benefiting you?
Esper helps our company lock tablets so that only our software can be used.
Recommendations to others considering the product:
It's by far better than any android Kiosk software we've used before. At first, we were using esper to lock down devices but now we use it for so much more like remote view and geolocation.
Exactly what we needed for our business
What do you like best about the product?
Locks devices and allows remote viewing.
What do you dislike about the product?
It was complicated initially, but the support phone call and Esper staff sorted my queries quickly. I am not a techy, and most people won't have this problem
What problems is the product solving and how is that benefiting you?
Esper allows me to lock devices (tablets) to our visitor management system so that the users cannot access or change anything else on the device.
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