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Love / Dislike... but I mainly love Esper
What do you like best about the product?
Customer Support - The amount of enthusiasm from the Esper support team has been amazing. They have built custom software to fit our ever growing needs. When ever there has been an issue, Esper has escalated the process quickly to solve our problems on a strict deadline. I also appreciate the Esper UI which is much more intuitive than the other solutions used in the past. We use the QR code provisioning method most often. This saves loads of time because we are able to set a pre-defined WIFI SSID and password.
What do you dislike about the product?
Provisioning certain devices can be a nightmare. Our company currently deploys three different models of Samsung devices that use three different OS versions and have different ABIs (Application Binary Interface). Due to our different hardware profiles we are constantly "fishing" for APKs. This process is very time consuming. I feel as though app installation should be as easy as going to the google play store and downloading an app. If the Google Play Store can handle all of the different android devices on the market today then Esper should be able to as well.
What problems is the product solving and how is that benefiting you?
We use Esper to provision devices and support our customers. Esper provides us with the information we need to troubleshoot any problems thrown at us. The support team is a huge benefit in itself. When we have problems Esper is there to help. Obtaining help through KNOX was always painful.
Recommendations to others considering the product:
If you have specific needs as a company, Esper is the way to go. They show enthusiasm towards integrating Esper with your individual needs. Esper makes device management much easier than competitors for sure.
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Great services with great support team.
What do you like best about the product?
The solution for the kiosk devices was very helpful to us.
What do you dislike about the product?
We were not able to get the device information based on device tags.
What problems is the product solving and how is that benefiting you?
Deploy software on the custom made devices stationed far away from our location.
Esper is actively changing the way businesses use Android
What do you like best about the product?
Esper's MDM solutions for enterprises show the true power of managing mobile devices. While working with them, I was amazed by their professional approach and the spirit they convey. Their expertise in Android and DevOps goes way beyond what I was expecting.
What do you dislike about the product?
Nothing really. Right now I have no feedback on what could be done better,
What problems is the product solving and how is that benefiting you?
Managing a fleet of mobile devices can be troublesome and complicated, but with their app & device management, kiosk mode and custom alerts it was super easy.
Great product, stable & lots of capability
What do you like best about the product?
Ability to manage Android devices remotely.
We can also remote view what's on the screens.
Remote ADB debug the devices when there's issues.
Push changes, updates to devices seamlessly.
Esper is very powerful in this aspect.
Support team is very responsive and helpful to our questions, needs.
We can also remote view what's on the screens.
Remote ADB debug the devices when there's issues.
Push changes, updates to devices seamlessly.
Esper is very powerful in this aspect.
Support team is very responsive and helpful to our questions, needs.
What do you dislike about the product?
Nothing much at the moment.
Maybe more capability to input, interact with the devices remotely would be helpful.
Maybe more capability to input, interact with the devices remotely would be helpful.
What problems is the product solving and how is that benefiting you?
Need to manage many Android devices remotely. Push custom app version updates.
Great system and excellent support
What do you like best about the product?
Being able to use Esper with a generous number of devices without any kind of paid subscription is a huge plus for our basic use case.
During the testing phase Esper has received constant updates and improvements. The active development is positive and will hopefully continue.
The interface is intuitive and everything is displayed clearly.
During the testing phase Esper has received constant updates and improvements. The active development is positive and will hopefully continue.
The interface is intuitive and everything is displayed clearly.
What do you dislike about the product?
As is perhaps to be expected with a relatively new system, there have been a few issues during the initial setup and deployment phases.
1. Shortly before deployment, the link to Managed Google Play stopped working, requiring all devices to be provisioned again.
2. After the above issue, some apps that were approved through Managed Google Play still show up even after having their approval revoked.
3. Remote control is not working with the Samsung tablets we have. It is possible to view the screen remotely, but not control the device. This was working during part of our testing phase.
1. Shortly before deployment, the link to Managed Google Play stopped working, requiring all devices to be provisioned again.
2. After the above issue, some apps that were approved through Managed Google Play still show up even after having their approval revoked.
3. Remote control is not working with the Samsung tablets we have. It is possible to view the screen remotely, but not control the device. This was working during part of our testing phase.
What problems is the product solving and how is that benefiting you?
We needed a way to remotely manage a small number of dedicated devices set up as customer-facing kiosks in a retail environment.
Recommendations to others considering the product:
Free to use for a number of devices, so perfect for being able to evaluate whether Esper meets your requirements.
The joy and ease of using esper to manage meeting room tablets.
What do you like best about the product?
The setup was a walk in the park, you just start the tablet, use the android for work and everything gets installed automatically. Never had any issues.
The dashboard gives me all the tools I need to quickly monitor and fix problems.
The monitoring system gives the ability to alert us when there are any issues with the tablets.
The apps get installed automatically.
The dashboard gives me all the tools I need to quickly monitor and fix problems.
The monitoring system gives the ability to alert us when there are any issues with the tablets.
The apps get installed automatically.
What do you dislike about the product?
At some point there was a issue with Samsung Knox. It was blocking all our devices and we had to wipe them all.
Up to date tablets probably don't see this issue.
Firefox support would be nice.
Up to date tablets probably don't see this issue.
Firefox support would be nice.
What problems is the product solving and how is that benefiting you?
A quick and easy way to reboot a tablet remotely.
Also the remote control works very well.
It basically removed our need to physically check what is going on with a tablet.
Also the remote control works very well.
It basically removed our need to physically check what is going on with a tablet.
Recommendations to others considering the product:
Esper also has a good working api system. It has enabled us to make scripts and automate certain quality of life issues.
For example we use a simple script with api commands to automatically "dimm" all screens during the night and weekend.
The support is usually quick to answer.
For example we use a simple script with api commands to automatically "dimm" all screens during the night and weekend.
The support is usually quick to answer.
Very easy to use and management of the devices are pretty cool
What do you like best about the product?
Feature for pipeline, this features has made human intervention very less as compared to other MDM providers.
What do you dislike about the product?
Nothing as such. The UI design can be changed.
What problems is the product solving and how is that benefiting you?
Esper has reduced a lot of time for device management. Less human intervention due to their automated process has made it easy
Recommendations to others considering the product:
Very easy to use and set up devices and if you are looking for reducing time for Device management then Esper is the right choice.
Esper team is very cooperative and helpful in resolving any queries.
Esper team is very cooperative and helpful in resolving any queries.
Esper Review
What do you like best about the product?
6 touch activation, remote support, developer testing options and app pushing
What do you dislike about the product?
nothing as of now, will tell you when i find something
What problems is the product solving and how is that benefiting you?
Solving a lot with geo fencing and app pushes
Great MDM platform with great support and cooperation from the team
What do you like best about the product?
Easy to testing, great technical support & great MDM platform.
What do you dislike about the product?
Unable to edit policy once already assigned to the device.
Need to create multiple policies.
Need to create multiple policies.
What problems is the product solving and how is that benefiting you?
Cheaper MDM and they able to reply to every question that has been asked.
Very user friendly dashboard and on-boarding our devices on Esper's MDM has been a smooth process!
What do you like best about the product?
Loved the Tech-Support provided by the entire team. Very Prompt. Also, the provisioning is a hassle free process
What do you dislike about the product?
Some essential features should be a part of the License - like web filtering
What problems is the product solving and how is that benefiting you?
We are distributing devices to students and Esper has helped us immensly to protect it from any misuse.
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