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Easy to Navigate and check the status of online devices
What do you like best about the product?
Friendly user interface / easy to follow controls
What do you dislike about the product?
Some of the fields are pressed together so that it's difficult to see when data is entered
What problems is the product solving and how is that benefiting you?
restoring connectivity to devices that have lost the connection to the internet
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Great tool to work with!
What do you like best about the product?
I like that esper will allow you to troubleshoot multiple issues related to the device that can be resolved over the phone rather than going in person to fix the problem with the device in person.
What do you dislike about the product?
The only time I had issues with esper was when the server was down or sometimes experienced connectivity issues, but other than that, everything else is great so far.
What problems is the product solving and how is that benefiting you?
It really helps me troubleshoot a lot a problems that restaurant owners may encounter with our tablets that can be resolved quickly over the phone without having some to go deal with it in person.
Awesome!
What do you like best about the product?
I love the fact that your able to control the tablet and be able to solve any problem the restaurant owners may have with the device. Makes troubleshooting a lot easier.
What do you dislike about the product?
The only down side I have faced was when the server goes down or some devices with not let me do remote control sometimes, other than that I think it`s perfect.
What problems is the product solving and how is that benefiting you?
Printer issues, connectivity issues, troubleshooting, and remote view of our devices help make our job more accessible and more productive.
Tablet POS
What do you like best about the product?
Easy to maintain data base of tablets loaded with POS software
What do you dislike about the product?
The saved Wifi profiles in some rare cases do not work.
What problems is the product solving and how is that benefiting you?
Able to load custom software to tablet for credit card processing.
Rushable INC Review
What do you like best about the product?
I like being able to remote control our clients tablet to facilitate our job and explain mistakes easier.
What do you dislike about the product?
I think I has to do more about our clients Internet, but esper sometimes takes some time to load the remote control function, or not connect at all.
What problems is the product solving and how is that benefiting you?
We are able to help our clients confirm their online orders or notify them when ever they having a pending order by using the remote control function.
Great Tool to handle a fleet of mobile devices
What do you like best about the product?
The seamless process of onboarding any mobile device with clear documentation and multiple options to onboard devices into the system
What do you dislike about the product?
Nothing much, I once had the issue with not being able to set the timezone on a device remotely.
What problems is the product solving and how is that benefiting you?
Centrally managing the fleet of devices used for our deployment of Kiosk and POS devices.
User Friendly - Only Basic Functionality - Questionable Support
What do you like best about the product?
User Friendly, easy to create templates,
What do you dislike about the product?
Lacks features, scheduled deployments are hit and miss, ghost failures during provisioning, lack of dedicated support
What problems is the product solving and how is that benefiting you?
Esper allows us to provision devices to work with our software application. push updates and control access levels for users.
It works perfect for me to manage the devices I have
What do you like best about the product?
How you don't need to have a lower internet connection to access on the variety of the devices I use during my work day
What do you dislike about the product?
How less time you can have access to a tablet
What problems is the product solving and how is that benefiting you?
Remote control to help people who don't have experience on devices or technological things
Esper makes my life easier!
What do you like best about the product?
Being able to remotely access our customers accounts and make sure that they are up to speed with their tablets and that they are always online.
What do you dislike about the product?
Probably the shutdown time when remotely accessing devices and the difficulty of renaming device IDs on Esper. I wish there was an easier way to locate devices other than just the device ID.
What problems is the product solving and how is that benefiting you?
Making sure that no orders are missed and that the stores' devices are always online by monitoring them using Esper.
Esper - Expressiveness, so TRUE!
What do you like best about the product?
I love how you can see in real-time how the person interacts in that way, you can guide them right away and determine what the error was to help you resolve the technical concern in a timely manner.
What do you dislike about the product?
The remote time is only for 15 minutes max. I hope that the Esper Tech Team can extend this. As for me working in a Tech company and helping merchants do the Tech Demos, it should be real-time, and it takes a few minutes to connect again (Probably this concerns the connectivity issue). But hoping to extend the remote time. Also no timeline for when you change the device id, like what was the first device, then it was changed to this, and then after that and so forth.
What problems is the product solving and how is that benefiting you?
We can see the real-time technical problem of our app; therefore, we can escalate the concern to our Technical Team and resolve it right away. This is very beneficial for me, especially for us working with a Tech company
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