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Exceptional Support, Streamlines Cost Management
What do you like best about the product?
I actually like the customer success team and the team members who support us as part of our tier of service. Everyone has been at the highest level of professionalism and they're incredibly responsive. The customer success engagement is something we use regularly, especially when there's new functionality we want to take advantage of or when we're customizing some of our existing reports. We have high confidence and trust in CloudZero's functionality because of their customer success team. They've been regularly supporting us and guiding us to show us best practices with CloudZero. I'm at the point of starting several new initiatives, and having the customer success team right there from the start has been huge help. They tell us the right piece of CloudZero functionality to use, and they put us in a position where we don't make any mistakes that we discover later.
What do you dislike about the product?
I think that the customization of dimensions and the reference data setups, while great that they're all centrally managed in a single YAML file, the editing of that file can probably be a bit more user-friendly. If I had to regularly make these edits on my own, I would like a little bit more usability. They're definitely geared to being developer friendly, but it would be great if this could be something I could hand off to less experienced or non-developer members of my team. To do that, I'd need something with a much better user experience.
What problems is the product solving and how is that benefiting you?
CloudZero helps me get a high-level overview of spend across many AWS accounts, reducing the tedium of AWS's own cost explorer. It also alerts me to spend anomalies and regularly introduces new features for savings plans and end-of-life costs.
Exceptional Cost Management and Customer Support
What do you like best about the product?
I really appreciate CloudZero's customer success team; they feel like an extension of our own team. They're proactive and deeply knowledgeable about our specific environments, which helps us drive adoption and improve our unit economics. Another great aspect is the flexibility to tag resources for allocation without relying on native tools, something that isn't possible with AWS or Azure alone. Using CloudFormation and dimensions with CloudZero is a tremendous help, and it's my favorite feature about the platform. Additionally, I found the setup process to be very smooth and seamless. Within a week, we were already looking at our data and it felt like CloudZero had been part of our infrastructure for a long time.
What do you dislike about the product?
I think everything has been good so far. I think with the way AI is changing business models, there could be improvements on the AI reporting, like types of AI, models, tokens, and visibility into who's consuming more tokens. More detailed AI reporting, similar to what they do on cloud today, would be better.
What problems is the product solving and how is that benefiting you?
CloudZero transforms our approach by providing granular cost visibility unattainable with native tools, turning complex data into actionable insights easily understood by our engineering and finance teams.
Quick API and One-View Resource Visibility
What do you like best about the product?
Allows me to view all resources in one view.
API is quick and allows me to do multiple group bys.
API is quick and allows me to do multiple group bys.
What do you dislike about the product?
Does not all me to do multiple group bys in the UI.
Not that its cloudzeros fault, but costs are delayed
Not that its cloudzeros fault, but costs are delayed
What problems is the product solving and how is that benefiting you?
Cost budgeting and allocations to custom dimensions as well as daily cost visualization.
All Cloud Platforms in Centralized location
What do you like best about the product?
Combining all platforms into one, helping our several cloud providers be brought into one.
What do you dislike about the product?
To heavy AWS specific. AWS is trending down, especially support. Need to have more azure recommendations that work with utilization reports.
What problems is the product solving and how is that benefiting you?
We have about 30 azure subscriptions, several amazon accounts, gcp and instead of having to login to each it solves it by giving me a centralized platform. When savings are recommended we still need to go in and validate it since its not 100% accurate but gets us in the right direction.
Flexible Cost Management with Ease of Setup
What do you like best about the product?
I think the custom views via whatever dimension you want to slice by are very helpful. You can make sure that you carve out specific anomalies or detection for a given product, service, or business unit, however you slice your data. That's very helpful so that we can make sure that we're sending the right message, to the right people, at the right time. Also, CloudZero was incredibly flexible, allowing us to bring our own dimensions in and customize our views to get a holistic view of the entire estate.
What do you dislike about the product?
I would love more granular control over the role-based access control (RBAC). We'd like to have a little more granularity in roles that exist within the system so people can edit dashboards and self-serve more regularly without being full admins. I know this is on the roadmap though.
What problems is the product solving and how is that benefiting you?
I use CloudZero to understand our costs in public cloud, get unit level economics insights, and put costs in front of engineers. It gives a holistic view of our cloud estate with customizable views for detecting anomalies.
Joey's CZ Review
What do you like best about the product?
Bringing multiple sources of infra costs together in one hub. Gaining insights that would not be immediately available as well
What do you dislike about the product?
It can be slow. The analytics dashboard are very hard to use. Hard to align the explorer to the anayltics dashboard. Would like to see more AI insights on the data at hand, including using data from rightsizing to generate better insights.
What problems is the product solving and how is that benefiting you?
Bringing multiple streams of costs together for proper cross-functional analysis
Actionable Cloud Cost Visibility with Near Real-Time Insights and Strong Unit Economics
What do you like best about the product?
What I value most about CloudZero is its ability to provide clear, actionable visibility into cloud costs by directly linking spend to the underlying business drivers.
By attributing costs to teams, services, features, and customers, it enables meaningful collaboration between Finance and Engineering and supports informed decision-making.
The near real-time insights and strong unit economics capabilities help organizations proactively manage cloud spend, reduce waste, and align infrastructure investments with business outcomes.
By attributing costs to teams, services, features, and customers, it enables meaningful collaboration between Finance and Engineering and supports informed decision-making.
The near real-time insights and strong unit economics capabilities help organizations proactively manage cloud spend, reduce waste, and align infrastructure investments with business outcomes.
What do you dislike about the product?
One area of improvement for CloudZero is the learning curve for new users, particularly for stakeholders who are less familiar with cloud architectures or FinOps concepts.
While the platform is powerful, fully leveraging its advanced features requires an upfront investment in enablement and ongoing governance. Additionally, some organizations may find that achieving the most granular insights depends on a certain level of data hygiene and integration effort, which can take time to mature.
While the platform is powerful, fully leveraging its advanced features requires an upfront investment in enablement and ongoing governance. Additionally, some organizations may find that achieving the most granular insights depends on a certain level of data hygiene and integration effort, which can take time to mature.
What problems is the product solving and how is that benefiting you?
CloudZero addresses the lack of transparency and accountability in cloud spending by connecting infrastructure costs to the services, teams, and business outcomes that generate them. Instead of treating cloud spend as a fixed or opaque overhead, it enables detailed cost attribution and unit economics, which allows Finance and Engineering to make data-driven decisions together.
This has benefited us by improving cost ownership, reducing unplanned spend, and enabling proactive cost optimization rather than reactive cost control. It also strengthens forecasting accuracy and supports margin protection by making the financial impact of technical decisions visible early and in near real time.
This has benefited us by improving cost ownership, reducing unplanned spend, and enabling proactive cost optimization rather than reactive cost control. It also strengthens forecasting accuracy and supports margin protection by making the financial impact of technical decisions visible early and in near real time.
Flexible Budgets and Clear Spend Visibility
What do you like best about the product?
Budgets: the ability to create them and the flexibility in how they can be set. Also, the unit and metric stream finally gives us visibility into our spending and where the money goes.
What do you dislike about the product?
Notifications aren’t granular enough. For example, for a given budget I receive anomalies, weekly updates, monthly updates, and budget alerts all in the same channel. I’d like to be able to choose which notifications I’m interested in and route them to different channels (for instance, I want to be notified about an anomaly, but not necessarily about a weekly update).
What problems is the product solving and how is that benefiting you?
I have more visibility into our spending so we can identify savings opportunities and see a direct impact. Team also have a better understanding when costs change and what the root cause is.
Effortless Setup and Comprehensive Cloud Spend Monitoring
What do you like best about the product?
I like CloudZero for its ease of use and the onboarding process. They made sure we understood the product and tailored it to our needs. The initial setup was easy.
What do you dislike about the product?
I'd like to see more integrations in the future
What problems is the product solving and how is that benefiting you?
I use CloudZero for monitoring cloud spend. It solves the problem of lack of cost visibility by department, project, or team.
Streamlined Cloud Cost Management with Room for Growth
What do you like best about the product?
I really appreciate the custom grouping and tagging features in CloudZero, along with the view that highlights top spenders and cost drivers. These capabilities transform complex, fragmented billing data into clear, actionable insights, helping me control cloud spending and optimize resources in alignment with business structure. Also, the executives having their own dashboards for checking cloud spend is pretty valuable. The initial setup was very easy and smooth, which was a relief.
What do you dislike about the product?
I think there is a lot of space for development and grouping using dimensions in case that tags and resources need to reflect the general picture. Also, flexibility around resource grouping names, middle ground views with specific roles, initial tagging, speed, and scalability.
What problems is the product solving and how is that benefiting you?
I use CloudZero for visibility and transparency, cost allocation and tagging, plus executive dashboards. It transforms complex billing data into actionable insights, helping to control spend and optimize resources aligned with our business structure. Executives have their own dashboard for checking cloud spend.
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