Zoom for Government (GovCloud, FedRAMP) [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Remote meetings have become seamless and cost-effective
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Intuitive interface streamlines scheduling and collaboration with reliable video and audio quality
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Staying connected enhances team collaboration and customer communication
What is our primary use case?
How has it helped my organization?
I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.
What is most valuable?
What needs improvement?
When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.
I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.
For how long have I used the solution?
What do I think about the stability of the solution?
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How are customer service and support?
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
What was our ROI?
Which other solutions did I evaluate?
What other advice do I have?
I don't want to add more about the needed improvements.
I do not have any additional thoughts about Zoom before we wrap up.
On a scale of one to ten, I would rate Zoom an eight.
Filters elevate meeting experiences and streamline user interactions
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Enables remote collaboration and interactive webinars with valuable features
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What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive
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What's my experience with pricing, setup cost, and licensing?
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What other advice do I have?
Efficiently connects remote teams through seamless meetings
What is our primary use case?
We use Zoom for video conferencing, video calls, internal, and external meetings. It is a mix of internal team meetings and external client calls.
What is most valuable?
Zoom is easy to set up meetings, and the features work well. The audio and video quality is pretty good, depending on the internet connection. The screen-sharing feature works effectively, and I like how if someone else from our organization joins, we don't need to admit them via the waiting room; they just join automatically. It makes it easier to work with people remotely or in a hybrid setup.
What needs improvement?
Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time.
For how long have I used the solution?
I have been using Zoom for five to seven years.
How are customer service and support?
I don't really use customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
At some point, we used WebEx. We switched from WebEx to Zoom for better technology and a better job with video quality streaming.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
Zoom saves time because we can do more virtual meetings.
What other advice do I have?
I would advise others to just go for it. I like Zoom, but I believe everything could be improved. Anything could be improved, meaning no solution is perfect. I would rate Zoom an eight.
Efficient, helps manage networking calls, and offers breakout session capabilities
What is our primary use case?
What is most valuable?
Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen. It allows for video and audio switching, and meetings can be segmented into breakout rooms for smaller group interactions. These features significantly enhance its utility as a conferencing tool.
What needs improvement?
There is room for improvement in Zoom, though I cannot pinpoint specifics. Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes.
What do I think about the stability of the solution?
When there is a large number of people in a call, the stability can become an issue, which might be attributed to either network or software. However, it's often tied to network bandwidth rather than Zoom's software.
What do I think about the scalability of the solution?
Up to three hundred participants can join without significant issues. Larger numbers may require more specific examination regarding stability.
Which solution did I use previously and why did I switch?
I also use Google Meet, which is available for free.
How was the initial setup?
Zoom installation is straightforward, and even those unfamiliar with the software should not find it challenging to install.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
Which other solutions did I evaluate?
I use both Zoom and Google Meet.
What other advice do I have?
Zoom performs well and does what users expect. It can be rated an eight out of ten. It fulfills its purpose efficiently without significant issues.
Provides whiteboard control and managing how attendees join the meeting
What is our primary use case?
It was an enterprise subscription primarily intended for tech companies supporting us. We mainly used Zoom, and at some point, our management also acquired a Zoom subscription specifically for manager meetings.
How has it helped my organization?
It has been rolling out exciting features that enhance collaboration and simplify meeting scheduling and management. Zoom was quite effective until a security issue arose, which caused some users to leave. However, they quickly addressed the problem, which can happen with any technology. Overall, Zoom has introduced many features that align well with current market needs for meetings and collaboration.
What is most valuable?
Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting.
What needs improvement?
The pricing model for Zoom was not very friendly.
For how long have I used the solution?
I have been using Zoom for last ten years.
What do I think about the stability of the solution?
Zoom is very stable and it's also very lightweight. It really doesn't consume a lot of bandwidth.
What do I think about the scalability of the solution?
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The initial setup was easy and takes 10 minutes to complete.
To deploy, the first thing is subscription, so you have to go and register. Then once you're registered, it’ll send an activation link. Once you activate you download Zoom, log in, and move on.
What was our ROI?
When evaluating return on investment, two key factors come to mind. First is having ample storage, which allows you to share and retain meeting information for future reference, making it a valuable asset. Second is pricing, which is crucial for aligning the solution with your budget and ensuring it offers good value for the cost.
What other advice do I have?
For those seeking a versatile option, Zoom is a strong competitor in the market. While there are many products to explore, Zoom stands out as a solid choice. It offers excellent security features, including comprehensive controls for connections, streaming, recording, and sharing information. Since addressing a previous breach, Zoom has maintained robust security. Overall, its security support is commendable, and it continues to be a reliable solution
Overall, I rate the solution a nine out of ten.
Provides good video quality and screen-sharing capabilities
What is our primary use case?
I use the solution for personal meetings where I have discussions with outside people.
What is most valuable?
The solution is easy to set up and use. I feel Zoom is stable for the kind of requirement I have. The solution provides good video quality. Zoom has good screen-sharing and presentation capabilities.
What needs improvement?
Zoom should introduce AI features that allow you to understand a person's emotions.
For how long have I used the solution?
I have been using Zoom for many years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Useful for collaboration within the team and provides better video quality compared to other products
What is our primary use case?
We use the solution for our daily meetings.
What is most valuable?
Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.
What needs improvement?
We want to use the tool for webinars, but the license is very expensive. The price must be improved.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The stability is perfect. I rate the stability a nine out of ten. The placement of some of the options on the screen can be improved.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. We have approximately 100 users, including managers, engineers, and developers. We use it regularly.
How was the initial setup?
The setup is straightforward. The solution can be installed in a minute. We just have one file for installation. We can install it easily.
What was our ROI?
The solution helps us conduct remote meetings quickly.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee.
What other advice do I have?
I will recommend the product to others. The tool is very useful for daily meetings. It is a very good product. Overall, I rate the product a nine out of ten.