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4-star reviews ( Show all reviews )

    Zaid bin junaid

Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently

  • December 14, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our main use case for Zoom Workplace Business is that we are using it for daily stand-ups as we have agile teams in place, and they use it for daily stand-ups. Additionally, we have cross-team functionality, so we use it for cross-functional meetings, trainings, and town halls. These are some of the major use cases why we use Zoom Workplace Business.

The AI Companion has changed the way my team handles meetings and follow-ups by helping our organization get a proper view of what is going on in the meetings, even if we are not joining them. Even for those who are joining the daily stand-ups and are not focusing, they can get a summary, which helps us effectively get the details in a short manner. If we're talking about webinars, it helps us host large-scale events so that stakeholders, customers, or team members can collaborate effectively at those events. These are some major use cases why we use Zoom Workplace Business.

How has it helped my organization?

Zoom Workplace Business has positively impacted my organization as we have saved a lot of money because when we spend on employee growth or organizational collaborations, it has definitely reduced the number of resources needed. For example, if there were five teams joining the meetings from a different country, previously, we had to conduct physical meetings, which required international travel and incurred lots of expenditures. Now, it has provided us with virtual collaboration, reducing travel and office overhead by at least 70 to 80%. We have strong ROI due to lower hardware lock-in, flexible licensing, and consolidating meetings, phone, and events into a single platform, which has saved a lot on licensing and other costs. Productivity has been boosted by 33.5%, and the latency and video quality have improved by 22%.

I measured the productivity boost and the reduction in travel or overhead by noting that teams who were previously traveling to the office, even from different cities or countries, have significantly reduced overhead. This is the major way I have measured that point.

What is most valuable?

I feel Zoom Workplace Business handles those different types of meetings well because it comes with hybrid work collaboration via Zoom Rooms. It has that feature and also provides us the whiteboards and persistent team chat, which makes the stand-ups and meetings more productive and more focused on outcomes rather than just chit-chatting on the connect. It is something that has helped us increase the productivity and the collaboration of the team effectively using a single tool.

I have to add that Zoom Workplace Business has such good latency and works on cloud telephony integrated meetings and chat, which helps us in a single place app for calls, video, and messaging.

The best features Zoom Workplace Business offers include meetings with HD video, audio, and screen sharing capabilities along with some breakout room polls and AI Companion for summaries, which is very useful nowadays. The AI Companion provides a good summary, allowing you to see what happened in the meeting, even if you're not available at that time. Apart from that, Zoom also provides good calling and voicemail queue queries, which integrate with sub-devices, and webinar and Zoom Events for registration. It provides us large-scale virtual or hybrid events, making it a good place to host those events as the scalability is really good. Team Chat, Whiteboard, and Zoom Rooms are my other favorites for room-based collaboration and hybrid workplaces.

What needs improvement?

If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right.

I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

For how long have I used the solution?

I have been using Zoom Workplace Business for almost four to five years.

What do I think about the stability of the solution?

Zoom Workplace Business is definitely a stable solution, and I have not faced any major challenges so far.

What do I think about the scalability of the solution?

Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

The scalability of Zoom Workplace Business is excellent, as it can support up to 1,000 users at a time without any problems. The latency is good, the bandwidth is good, and both upscaling and downscaling work really well, so I have not observed any major issues.

How are customer service and support?

The customer support has been really good; I contacted them around eight months back due to a challenge we were facing while setting up a big webinar for customers and stakeholders. They resolved the issue promptly.

I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Webex by Cisco, but we felt that Zoom is providing a strong hardware and software ecosystem with enterprise-level features at a very good price. It also offers integrated calling and messaging systems, which is why we have chosen Zoom over Webex.

How was the initial setup?

Deploying Zoom Workplace Business in my environment is very easy; it does not require any technical solutions and is very user-friendly. It can be used easily by anyone, tech or non-tech, and can be scaled as needed.

My experience with the configuration process has been awesome, although the admin portal complexity for very large tenants and granular policies may be an issue. Apart from that, everything was good as it can handle a lot of load, and I really appreciate the default security profiles by industries. However, they could improve the guided admin workflows and better proactive monitoring for QoE scale.

What was our ROI?

I have seen a return on investment, as I shared already in the previous answers.

What's my experience with pricing, setup cost, and licensing?

The metering and billing experience was very good; they provide a free tier for up to 50 people for 40 minutes of group meetings. Since we use it from the AWS Marketplace, they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room. They have given us good solutioning at a very genuine price, so I would definitely suggest someone looking for a good solution at a low price consider Zoom.

My experience with pricing, setup cost, and licensing is as I have told you.

Which other solutions did I evaluate?

We evaluated other options such as Microsoft Teams, Google Meet, Webex by Cisco, and RingCentral.

What other advice do I have?

My advice to others looking into using Zoom Workplace Business is that anyone seeking a really good solution at a low-cost price to enhance team collaboration should consider this platform. It supports video calls, images, chatting, and more. Zoom is something you can trust. I have given this review a rating of 4 out of 5.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2785665

Seamless video meetings have increased collaboration and support smooth hybrid work

  • December 10, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Zoom Workplace Business is internal meetings and client meetings. A typical example of how I use Zoom Workplace Business for these meetings is that we agree that a meeting needs to happen, send a calendar invite and attach a Zoom Workplace Business invite link to the calendar invite, and then join the meeting. We oftentimes screen share or record the meeting.

What is most valuable?

The best features Zoom Workplace Business offers are screen share and recording capabilities. I find it nice that it is integrated with Outlook and the other features of Zoom Workplace Business are particularly valuable and useful for my work.

Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy. It just works. Meetings become smoother and quicker because all of the benefits that I get from meeting with my colleagues in a seamless way apply here. This has definitely increased collaboration and increased the cadence of touch points with various people.

I would continue with my review, as I find value in the platform.

What needs improvement?

The quality of transcription in Zoom Workplace Business could improve. I wish the quality of the transcription was better.

I would describe the user interface and overall user experience with Zoom Workplace Business as quite good, though sometimes it is a bit of a struggle to find certain settings and features in the share sound area. Otherwise, it is quite intuitive.

For how long have I used the solution?

I have been using Zoom Workplace Business for about five years.

What do I think about the stability of the solution?

I find the reliability and uptime of Zoom Workplace Business to be good, with no outages or disruptions except when there are broader macro level outages.

Which solution did I use previously and why did I switch?

We did not use any solution beforehand before using Zoom Workplace Business.

How was the initial setup?

It was seamless for my team to adopt Zoom Workplace Business.

What was our ROI?

I have not seen a return on investment with Zoom Workplace Business, and I cannot share any relevant metrics, but I have a general impression of it.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that we have an enterprise agreement, which is more expensive than we would prefer, but feels reasonable.

Which other solutions did I evaluate?

I did not evaluate any other options before choosing Zoom Workplace Business.

What other advice do I have?

On a scale of 1 to 10, I would rate Zoom Workplace Business an eight because it is very good but not perfect.

Zoom Workplace Business is deployed in my organization in a hybrid cloud model. It supports remote and hybrid work models in my organization as it is vital. We seamlessly integrate with Slack in addition to Outlook, and there were no integration challenges. I would recommend any business to use Zoom Workplace Business because it just works. My overall review rating for Zoom Workplace Business is 8 out of 10.


    Ben Li

Ease of virtual meetings improves collaboration

  • June 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am the investor looking to buy company stock. I am not sure about specific details since I am not an IT person. I have an oil and gas company with 80 people, and we have two IT staff members who use Microsoft Defender. I also have a marketing company, and we use these solutions across all companies.

What is most valuable?

For me, the team meetings are the same. It is easy to use and the quality is good. I have no complaints.

Zoom and team meetings are all good with no complaints.

It is much easier compared to previous solutions. Before these products came out, we used Skype or phone calls, which were not as convenient. With Zoom or Teams, it is very easy to share content. The ability to conduct reviews is beneficial.

What needs improvement?

Nothing is 100% perfect. If I appreciate a product, I typically rate it eight or nine out of ten. The only perfect score of ten I give is to my wife.

Regarding the technical aspects of usage, I think they have a good product currently. As a normal user who occasionally uses it for employee and onsite communication, I have no complaints. It has helped us significantly.

For how long have I used the solution?

We have been using the solution for approximately six or seven years.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing. My IT staff might know, but I have no information about it.

What other advice do I have?

We use it sometimes for meetings. I work for an energy company.

Both solutions are simple and very easy to use. We sometimes use both solutions as our business associates use both as well.

The implementation was mostly handled by the IT team. It is much easier now compared to previous solutions. When sharing content, both Zoom and Teams work effectively.

My overall rating for this solution is 8 out of 10.


    BurhanGüvercin

Smooth meetings and easy setup lead to seamless collaboration

  • June 04, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have worked with SAP but it was for a small amount of time, as I was working at a bank where they were using in-house software.

I use Zoom for meetings, and if it's something such as tools including Windows, Linux, or Zoom for meetings, then I work with those.

I'm not sure about buying licensing from the AWS marketplace or somewhere else because I'm not responsible for it.

I was using mainly Teams, but for some meetings from other customers or parties, we are using Zoom as well.

Regarding Zoom features, I wonder which features you are referring to when asking about breakout rooms.

I am recording my meetings or webinars, and regarding cloud recording, I do that.

Both Teams and Zoom have the same features; I've used Teams and Zoom for meetings, and I sometimes recorded the meetings, which can be done on both.

What is most valuable?

I haven't used breakout rooms, and I'm not aware of it, even though they have functionality where you can separate 100 people into small parties.

I am recording, and it has been great and smooth so far, and I haven't faced any problems.

I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom.

What needs improvement?

I would definitely appreciate seeing additional features in Zoom if I had cases that required them.

I don't have any suggestions on what could be done with Zoom to make it even better in the future, as I used it and didn't experience any problems.

For how long have I used the solution?

I have been working with Zoom for a minimum of 5 years.

What was my experience with deployment of the solution?

Setting up the application was very easy; it was just two clicks and you're done.

I don't have any idea on what could be done with Zoom to make it even better in the future, as I used it and didn't have any problems.

What do I think about the stability of the solution?

No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting.

I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.

What do I think about the scalability of the solution?

I had meetings with a maximum of 30 people, but I did not have large-scale meetings with my customers of 100 persons or more.

How are customer service and support?

I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used the free version of Zoom, so I found it inexpensive when considering pricing based on the market.

Setting up the application was very easy; it was just two clicks and you're done.

How was the initial setup?

I actually used both the application and the web version of Zoom for initial setup, but I downloaded the application because it has more features.

Setting up the application was very easy; it was just two clicks and you're done.

It was not difficult because it is easier to set up, so I didn't face any issues at all.

What other advice do I have?

I integrate with Google Calendar when integrating Zoom with Teams, since I am working with Teams. I would rate Zoom an 8.5 on a scale of 1 to 10, where 10 is the best, perfect solution, and 1 is the worst.


    Ionut Muntean

Screen sharing and breakout rooms enhance team collaboration and daily communication

  • May 28, 2025
  • Review provided by PeerSpot

What is our primary use case?

My use case for Zoom involves a half an hour meeting that we have daily during which someone shares their screen and we go over the plan for today, what went good in the past day, and various details. Afterwards, I pair with a colleague of mine and we either share screens or I share my screen. We collaborate on tasks that we have using Zoom, but the share screen functionality is a must. If this was not present in Zoom, we definitely wouldn't have used it.

What is most valuable?

I value the chat feature in Zoom as much as the screen share, and whenever we have a meeting, we also have a chat, but it's nowhere near what Slack provides. Slack has way more options such as replying to a thread, but also sending that message as a last message in the chat box.

Breakout rooms in Zoom have helped facilitate more focused group discussions in my virtual meetings because you simply don't have to search for links to join other Zoom meetings. You just have one big call in the morning and afterwards, you split into the breakout rooms. Whenever I'm leaving my current breakout room, I'm returning to the main one, which is convenient because I don't have to search for any link to access it. Whenever I'm looking for someone, I can just browse to the breakout rooms and see whoever is in that room before joining. I don't have to join each and every room to find someone; I directly know where he or she is at.

This helps my focus as you have separate rooms for separate purposes, which is what my organization does. We keep specific rooms for specific purposes based on the name, such as one-on-one rooms prefixed with 'one-on-one' and pairing rooms prefixed with 'pair.' It's just a basic setup, but it's pretty handy.

Zoom has positively impacted my organization because it's essential for communication. Otherwise, we would not communicate the same way. We can see each other, we can hear each other as well. We use it daily for demos and for one-on-ones. It's a tool in our arsenal that is essential. We haven't used Microsoft Teams or Google Meet, so it's hard to compare it to anything else, but we are very happy with Zoom. We see no need to switch from Zoom yet. It fulfills all our requirements, which are pretty standard: just video and audio, and also the breakout rooms.

What needs improvement?

I would definitely want the chat in Zoom to be improved.

I have seen areas of improvement in Zoom regarding the noise suppression setting. Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice. It might be a setting that I just need to tweak somewhere in the settings window. I haven't had the time to check that out yet. It happens from time to time; it's not crucial, but I check that the other person hears me by asking them if they heard what I just said. It occurs at least once daily, so it's not bothering to me, but to someone who is a bit more sensitive, it may be bothersome.

I find it hard to tell if there has been any return on investment with Zoom because I'm not dealing with the financials of our organization. I guess it helped us because whenever there's an incident at night and people need to synchronize to find out what's going on, they enter Zoom and talk to each other.

What do I think about the stability of the solution?

I have never experienced any drops with Zoom. I did once, but it proved to be my network and not related to Zoom, so it was very stable.

What do I think about the scalability of the solution?

Regarding Zoom's capacity to host large-scale virtual events, it works really fine. I don't think we've ever been more than 40 in one call, but even when we were 40, we could still talk and understand each other. I saw no latency drops or anything related to that. Everything was fine.

I can share my experience with the scalability of Zoom by mentioning that the largest meeting I participated in was around 40 or 50 people. Everything went smoothly, so judging by that, Zoom fulfills the most common necessities.

Which solution did I use previously and why did I switch?

I have used similar solutions before Zoom, but it was quite some time ago. I used Microsoft Teams about 2 or 3 years ago. I used Amazon's internal platform called Chime as well.

What other advice do I have?

I do not use Zoom's recording feature during most meetings, but on Fridays, we usually hold a demo called demo day. During the demo, whatever we've been working on for the past week is showcased to our colleagues. We use recording during the demo, but aside from that, we don't really use it. It's just once a week most of the cases.

The recording feature in Zoom hasn't helped in my post-meeting processes because I never replay any of the recordings. Those who are a bit higher up in the organization usually use them to take notes in retrospect, but personally, it didn't help me at all.

I'm not sure if I've integrated Zoom with Slack or Microsoft Teams. Currently, I have integrated Slack with Jira and Confluence, but not with Zoom. I wonder how that works; if I have a meeting on my calendar, will Slack notify me that I should be entering there, or going back to Zoom?

Zoom's security framework has helped my organization ensure communication privacy and data protection, but I'm just a regular user. If it helps, we've never had anyone from outside our organization accidentally join our rooms.

I switched to Zoom for daily use simply because I changed jobs and that's how the setup was already laid out for my new team. It wasn't a personal choice; it just happened given the context.

I have used documents or manuals for Zoom once when I searched for how to stop the camera from following me around. Apparently, there is this option called 'main stage,' and if you enable it, then whenever you move around, the camera on your MacBook zooms in on your face. This option is no longer easily accessible; I cannot find it anymore. The setting should be in the video settings, but it's not. It is somewhere, but I can hardly find it. I changed it a month ago and now I can no longer see where it is.

My overall rating for Zoom is 9 out of 10.


    Seif-Mohamed

AI-powered tools enhance meeting efficiency with reliable performance

  • May 16, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Zoom just for online meetings. I participate in meetings four or five times a week. We already have Zoom for meetings. I use Zoom at least from time to time.

What is most valuable?

There is nothing particularly special to name, but it doesn't have any bugs or delays in meetings. In my opinion, these are the most helpful features of Zoom.

I use Zoom AI commands and AI tools sometimes. They can summarize the meeting for me. I found the AI feature very helpful.

What needs improvement?

I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10.

For how long have I used the solution?

I have been working with or using Zoom for around five or six years. I started using Zoom during the Corona pandemic.

What was my experience with deployment of the solution?

It wasn't difficult to set up Zoom initially.

What do I think about the stability of the solution?

I haven't faced any issues in the last four or five months while using Zoom.

How are customer service and support?

I did not ever contact Zoom's technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I tried Microsoft Teams many times, but I feel more comfortable with Zoom.

I haven't extensively tried other platforms, but my preference for Zoom is somewhat emotional. I simply feel more comfortable with Zoom than using Google Classroom. It's not related to specific features existing or not existing.

How was the initial setup?

It wasn't difficult to set up Zoom initially.

What other advice do I have?

I was doing research on Moodle and EduWave.

Regarding software, I use Office 365, Windows, Linux, and Zoom for meetings.

I use a platform called Stati Fitch for learning tools.

My team uses Notion for communication with team members and students.

I use both the cloud-based version of Zoom and the application on my device, though I prefer the desktop version more.

My email contains 'Seif' (S E I F).

I work as a business development specialist in an education company.

I would rate Zoom nine out of 10 on a scale from one to ten.


    Eduardo Justo

Video collaboration thrives with accessible and feature-rich tool

  • May 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Zoom primarily for video conferencing. We have been using it as our main internal communication tool for our video conferencing needs.

What is most valuable?

Zoom is a popular solution and was one of the first to introduce video collaboration. It provides the usual benefits of collaboration. It is a tool that is specially tailored for video conferencing, offering most of the necessary features for this purpose. Additionally, Zoom is available for free for up to forty minutes.

What needs improvement?

Zoom could improve its security. I heard they had a breach the last time.

For how long have I used the solution?

I have been using Zoom for two years now.

What do I think about the stability of the solution?

There have been no stability issues or downtimes. Everything has been good.

How are customer service and support?

I never had any reason to contact Zoom's technical support.

How would you rate customer service and support?

Positive

How was the initial setup?

It was not difficult at all to configure Zoom initially or to start a conference.

What's my experience with pricing, setup cost, and licensing?

Zoom offers a free version for up to forty minutes.

What other advice do I have?

I would rate Zoom at nine out of ten, as nothing's perfect. I would rate the overall solution nine out of ten.


    ObertRandi

AI summary keeps meetings productive and responsive support aids seamless communication

  • April 28, 2025
  • Review provided by PeerSpot

What is our primary use case?

I primarily use Zoom for business and church meetings, and family gatherings. It is also used for small group meetings with family members.

What is most valuable?

The feature I really like is the summary provided by AI. It allows me to catch up with what has been discussed if I join a few minutes after others have already started, which is a very good feature.

What needs improvement?

So far, Zoom is excellent, but if there was a way to retain links for documents that are shared in the chat after a meeting, it would be very helpful. Additionally, the ability to do live changes to documents during meetings would be beneficial.

For how long have I used the solution?

I have been using Zoom for the past three to four years.

What do I think about the scalability of the solution?

When talking to clients who are in areas with poor networks, it becomes quite a problem. Also, when we have meetings with larger numbers than planned, like exceeding from one hundred to three hundred to four hundred attendees, there are challenges. It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.

How are customer service and support?

I have not had any problems with Zoom support. If there's an issue, I reach out to their support, and they respond quickly without major problems.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Teams in the past. The main difference is that Teams allows for easy live documentation and editing, sharing of documents, and those changes can be made easily.

How was the initial setup?

The initial setup was straightforward and not difficult.

What's my experience with pricing, setup cost, and licensing?

Given that Zoom is now almost an ubiquitous product, the pricing should be reduced. Additionally, if auto-scaling was included, users could pay an extra for increased capacity when required.

What other advice do I have?

Everyone I know uses Zoom. When others are not connected, I encourage them to download and use it. I give Zoom a nine out of ten because some additional features would be helpful.


    Laura Wooten

Handles various meeting types seamlessly with valuable features like AI note-taking and privacy options

  • April 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.

What is most valuable?

I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.

What needs improvement?

Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.

For how long have I used the solution?

I have experience with Zoom since around 2018, prior to the COVID pandemic.

What do I think about the stability of the solution?

On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

What do I think about the scalability of the solution?

Zoom is scalable and can handle both small and large meetings.

How are customer service and support?

I have never reached out directly to their support but have used online resources and community support for troubleshooting.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.

How was the initial setup?

The initial setup of Zoom is straightforward though it's been a long time since I did it.

What other advice do I have?

Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.


    reviewer2694825

Flexibility and clarity have improved remote meeting experiences

  • April 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

We used to use Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.

What is most valuable?

Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.

What needs improvement?

In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.

For how long have I used the solution?

I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.

What do I think about the stability of the solution?

I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.

What do I think about the scalability of the solution?

I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.

How are customer service and support?

I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use Zoom at our company, but we have since switched over to Teams.

How was the initial setup?

The initial setup of Zoom is easy. It has definitely been made easier than it used to be.

Which other solutions did I evaluate?

I am looking for software programs like Scion and Count for my work.

What other advice do I have?

I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.