Smooth meetings and easy setup lead to seamless collaboration
What is our primary use case?
I have worked with SAP but it was for a small amount of time, as I was working at a bank where they were using in-house software.
I use Zoom for meetings, and if it's something such as tools including Windows, Linux, or Zoom for meetings, then I work with those.
I'm not sure about buying licensing from the AWS marketplace or somewhere else because I'm not responsible for it.
I was using mainly Teams, but for some meetings from other customers or parties, we are using Zoom as well.
Regarding Zoom features, I wonder which features you are referring to when asking about breakout rooms.
I am recording my meetings or webinars, and regarding cloud recording, I do that.
Both Teams and Zoom have the same features; I've used Teams and Zoom for meetings, and I sometimes recorded the meetings, which can be done on both.
What is most valuable?
I haven't used breakout rooms, and I'm not aware of it, even though they have functionality where you can separate 100 people into small parties.
I am recording, and it has been great and smooth so far, and I haven't faced any problems.
I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom.
What needs improvement?
I would definitely appreciate seeing additional features in Zoom if I had cases that required them.
I don't have any suggestions on what could be done with Zoom to make it even better in the future, as I used it and didn't experience any problems.
For how long have I used the solution?
I have been working with Zoom for a minimum of 5 years.
What was my experience with deployment of the solution?
Setting up the application was very easy; it was just two clicks and you're done.
I don't have any idea on what could be done with Zoom to make it even better in the future, as I used it and didn't have any problems.
What do I think about the stability of the solution?
No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
What do I think about the scalability of the solution?
I had meetings with a maximum of 30 people, but I did not have large-scale meetings with my customers of 100 persons or more.
How are customer service and support?
I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used the free version of Zoom, so I found it inexpensive when considering pricing based on the market.
Setting up the application was very easy; it was just two clicks and you're done.
How was the initial setup?
I actually used both the application and the web version of Zoom for initial setup, but I downloaded the application because it has more features.
Setting up the application was very easy; it was just two clicks and you're done.
It was not difficult because it is easier to set up, so I didn't face any issues at all.
What other advice do I have?
I integrate with Google Calendar when integrating Zoom with Teams, since I am working with Teams. I would rate Zoom an 8.5 on a scale of 1 to 10, where 10 is the best, perfect solution, and 1 is the worst.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Screen sharing and breakout rooms enhance team collaboration and daily communication
What is our primary use case?
My use case for Zoom involves a half an hour meeting that we have daily during which someone shares their screen and we go over the plan for today, what went good in the past day, and various details. Afterwards, I pair with a colleague of mine and we either share screens or I share my screen. We collaborate on tasks that we have using Zoom, but the share screen functionality is a must. If this was not present in Zoom, we definitely wouldn't have used it.
What is most valuable?
I value the chat feature in Zoom as much as the screen share, and whenever we have a meeting, we also have a chat, but it's nowhere near what Slack provides. Slack has way more options such as replying to a thread, but also sending that message as a last message in the chat box.
Breakout rooms in Zoom have helped facilitate more focused group discussions in my virtual meetings because you simply don't have to search for links to join other Zoom meetings. You just have one big call in the morning and afterwards, you split into the breakout rooms. Whenever I'm leaving my current breakout room, I'm returning to the main one, which is convenient because I don't have to search for any link to access it. Whenever I'm looking for someone, I can just browse to the breakout rooms and see whoever is in that room before joining. I don't have to join each and every room to find someone; I directly know where he or she is at.
This helps my focus as you have separate rooms for separate purposes, which is what my organization does. We keep specific rooms for specific purposes based on the name, such as one-on-one rooms prefixed with 'one-on-one' and pairing rooms prefixed with 'pair.' It's just a basic setup, but it's pretty handy.
Zoom has positively impacted my organization because it's essential for communication. Otherwise, we would not communicate the same way. We can see each other, we can hear each other as well. We use it daily for demos and for one-on-ones. It's a tool in our arsenal that is essential. We haven't used Microsoft Teams or Google Meet, so it's hard to compare it to anything else, but we are very happy with Zoom. We see no need to switch from Zoom yet. It fulfills all our requirements, which are pretty standard: just video and audio, and also the breakout rooms.
What needs improvement?
I would definitely want the chat in Zoom to be improved.
I have seen areas of improvement in Zoom regarding the noise suppression setting. Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice. It might be a setting that I just need to tweak somewhere in the settings window. I haven't had the time to check that out yet. It happens from time to time; it's not crucial, but I check that the other person hears me by asking them if they heard what I just said. It occurs at least once daily, so it's not bothering to me, but to someone who is a bit more sensitive, it may be bothersome.
I find it hard to tell if there has been any return on investment with Zoom because I'm not dealing with the financials of our organization. I guess it helped us because whenever there's an incident at night and people need to synchronize to find out what's going on, they enter Zoom and talk to each other.
What do I think about the stability of the solution?
I have never experienced any drops with Zoom. I did once, but it proved to be my network and not related to Zoom, so it was very stable.
What do I think about the scalability of the solution?
Regarding Zoom's capacity to host large-scale virtual events, it works really fine. I don't think we've ever been more than 40 in one call, but even when we were 40, we could still talk and understand each other. I saw no latency drops or anything related to that. Everything was fine.
I can share my experience with the scalability of Zoom by mentioning that the largest meeting I participated in was around 40 or 50 people. Everything went smoothly, so judging by that, Zoom fulfills the most common necessities.
Which solution did I use previously and why did I switch?
I have used similar solutions before Zoom, but it was quite some time ago. I used Microsoft Teams about 2 or 3 years ago. I used Amazon's internal platform called Chime as well.
What other advice do I have?
I do not use Zoom's recording feature during most meetings, but on Fridays, we usually hold a demo called demo day. During the demo, whatever we've been working on for the past week is showcased to our colleagues. We use recording during the demo, but aside from that, we don't really use it. It's just once a week most of the cases.
The recording feature in Zoom hasn't helped in my post-meeting processes because I never replay any of the recordings. Those who are a bit higher up in the organization usually use them to take notes in retrospect, but personally, it didn't help me at all.
I'm not sure if I've integrated Zoom with Slack or Microsoft Teams. Currently, I have integrated Slack with Jira and Confluence, but not with Zoom. I wonder how that works; if I have a meeting on my calendar, will Slack notify me that I should be entering there, or going back to Zoom?
Zoom's security framework has helped my organization ensure communication privacy and data protection, but I'm just a regular user. If it helps, we've never had anyone from outside our organization accidentally join our rooms.
I switched to Zoom for daily use simply because I changed jobs and that's how the setup was already laid out for my new team. It wasn't a personal choice; it just happened given the context.
I have used documents or manuals for Zoom once when I searched for how to stop the camera from following me around. Apparently, there is this option called 'main stage,' and if you enable it, then whenever you move around, the camera on your MacBook zooms in on your face. This option is no longer easily accessible; I cannot find it anymore. The setting should be in the video settings, but it's not. It is somewhere, but I can hardly find it. I changed it a month ago and now I can no longer see where it is.
My overall rating for Zoom is 9 out of 10.
AI-powered tools enhance meeting efficiency with reliable performance
What is our primary use case?
I use Zoom just for online meetings. I participate in meetings four or five times a week. We already have Zoom for meetings. I use Zoom at least from time to time.
What is most valuable?
There is nothing particularly special to name, but it doesn't have any bugs or delays in meetings. In my opinion, these are the most helpful features of Zoom.
I use Zoom AI commands and AI tools sometimes. They can summarize the meeting for me. I found the AI feature very helpful.
What needs improvement?
I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10.
For how long have I used the solution?
I have been working with or using Zoom for around five or six years. I started using Zoom during the Corona pandemic.
What was my experience with deployment of the solution?
It wasn't difficult to set up Zoom initially.
What do I think about the stability of the solution?
I haven't faced any issues in the last four or five months while using Zoom.
How are customer service and support?
I did not ever contact Zoom's technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I tried Microsoft Teams many times, but I feel more comfortable with Zoom.
I haven't extensively tried other platforms, but my preference for Zoom is somewhat emotional. I simply feel more comfortable with Zoom than using Google Classroom. It's not related to specific features existing or not existing.
How was the initial setup?
It wasn't difficult to set up Zoom initially.
What other advice do I have?
I was doing research on Moodle and EduWave.
Regarding software, I use Office 365, Windows, Linux, and Zoom for meetings.
I use a platform called Stati Fitch for learning tools.
My team uses Notion for communication with team members and students.
I use both the cloud-based version of Zoom and the application on my device, though I prefer the desktop version more.
My email contains 'Seif' (S E I F).
I work as a business development specialist in an education company.
I would rate Zoom nine out of 10 on a scale from one to ten.
Video collaboration thrives with accessible and feature-rich tool
What is our primary use case?
I use
Zoom primarily for video conferencing. We have been using it as our main internal communication tool for our video conferencing needs.
What is most valuable?
Zoom is a popular solution and was one of the first to introduce video collaboration. It provides the usual benefits of collaboration. It is a tool that is specially tailored for video conferencing, offering most of the necessary features for this purpose. Additionally, Zoom is available for free for up to forty minutes.
What needs improvement?
Zoom could improve its security. I heard they had a breach the last time.
For how long have I used the solution?
I have been using Zoom for two years now.
What do I think about the stability of the solution?
There have been no stability issues or downtimes. Everything has been good.
How are customer service and support?
I never had any reason to contact Zoom's technical support.
How would you rate customer service and support?
How was the initial setup?
It was not difficult at all to configure Zoom initially or to start a conference.
What's my experience with pricing, setup cost, and licensing?
Zoom offers a free version for up to forty minutes.
What other advice do I have?
I would rate Zoom at nine out of ten, as nothing's perfect. I would rate the overall solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
AI summary keeps meetings productive and responsive support aids seamless communication
What is our primary use case?
I primarily use Zoom for business and church meetings, and family gatherings. It is also used for small group meetings with family members.
What is most valuable?
The feature I really like is the summary provided by AI. It allows me to catch up with what has been discussed if I join a few minutes after others have already started, which is a very good feature.
What needs improvement?
So far, Zoom is excellent, but if there was a way to retain links for documents that are shared in the chat after a meeting, it would be very helpful. Additionally, the ability to do live changes to documents during meetings would be beneficial.
For how long have I used the solution?
I have been using Zoom for the past three to four years.
What do I think about the scalability of the solution?
When talking to clients who are in areas with poor networks, it becomes quite a problem. Also, when we have meetings with larger numbers than planned, like exceeding from one hundred to three hundred to four hundred attendees, there are challenges. It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
How are customer service and support?
I have not had any problems with Zoom support. If there's an issue, I reach out to their support, and they respond quickly without major problems.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used Teams in the past. The main difference is that Teams allows for easy live documentation and editing, sharing of documents, and those changes can be made easily.
How was the initial setup?
The initial setup was straightforward and not difficult.
What's my experience with pricing, setup cost, and licensing?
Given that Zoom is now almost an ubiquitous product, the pricing should be reduced. Additionally, if auto-scaling was included, users could pay an extra for increased capacity when required.
What other advice do I have?
Everyone I know uses Zoom. When others are not connected, I encourage them to download and use it. I give Zoom a nine out of ten because some additional features would be helpful.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Handles various meeting types seamlessly with valuable features like AI note-taking and privacy options
What is our primary use case?
I have used
Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.
What is most valuable?
I like that
Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.
What needs improvement?
Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like
Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.
For how long have I used the solution?
I have experience with Zoom since around 2018, prior to the COVID pandemic.
What do I think about the stability of the solution?
On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
What do I think about the scalability of the solution?
Zoom is scalable and can handle both small and large meetings.
How are customer service and support?
I have never reached out directly to their support but have used online resources and community support for troubleshooting.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.
How was the initial setup?
The initial setup of Zoom is straightforward though it's been a long time since I did it.
What other advice do I have?
Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Flexibility and clarity have improved remote meeting experiences
What is our primary use case?
We used to use
Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.
What is most valuable?
Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.
What needs improvement?
In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.
For how long have I used the solution?
I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.
What do I think about the stability of the solution?
I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.
What do I think about the scalability of the solution?
I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.
How are customer service and support?
I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used to use Zoom at our company, but we have since switched over to Teams.
How was the initial setup?
The initial setup of Zoom is easy. It has definitely been made easier than it used to be.
Which other solutions did I evaluate?
I am looking for software programs like Scion and Count for my work.
What other advice do I have?
I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.
Remote meetings have become seamless and cost-effective
What is our primary use case?
I use
Zoom for meetings, collaboration, small conferences, and official purposes. If we have a meeting with people in remote areas or out of the city, I schedule the meeting and send them the link. My use is very typical, as I schedule meetings and conduct them by sending out
Zoom links.
What is most valuable?
Zoom is easy to use and easy to navigate. I find it much better than
Microsoft Teams, which I previously used in another organization. Zoom is user-friendly, straightforward, and easy to connect with. Transportation costs have reduced a lot because meetings that we used to have in person are now conducted over Zoom. In a cost-benefit analysis, using Zoom instead of in-person meetings is very beneficial for us.
What needs improvement?
The user interface is old-fashioned, especially when there are many participants and a lot of tiles appear. It could be more interactive and appealing for the audience. I would also suggest that Zoom improves data scanning before uploading an attachment.
For how long have I used the solution?
I have been using Zoom since COVID, which means it has been more than three to four years now.
What do I think about the stability of the solution?
Zoom is very stable. I haven't experienced outages or issues where meetings stop abruptly, unlike with
Microsoft Teams, which has been seamless.
What do I think about the scalability of the solution?
I rate the scalability of Zoom as nine out of 10.
Which solution did I use previously and why did I switch?
I previously used Microsoft Teams, which was difficult to understand and had many bugs. I experienced frequent disconnections, issues with calls not connecting, and trouble entering rooms for meetings. This made it very inconvenient, and I avoid using Teams if possible.
How was the initial setup?
The initial setup was not handled by me, as our IT department takes care of it. However, I have installed Zoom on a personal level on my laptop, and the process was very easy. I would rate it ten out of ten for ease of installation.
What's my experience with pricing, setup cost, and licensing?
I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have issues with the payment, Zoom could make its pricing more reasonable for individual users.
Which other solutions did I evaluate?
I did not evaluate other virtual meeting solutions before choosing Zoom.
What other advice do I have?
Overall, I rate Zoom a nine. I deducted one point due to its outdated interface. While the transportation costs have been reduced significantly, the user interface could be improved. Other than that, Zoom is easy to use, stable, and provides significant cost-saving benefits by reducing the need for in-person meetings. I rate the overall solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Intuitive interface streamlines scheduling and collaboration with reliable video and audio quality
What is our primary use case?
I use
Zoom for all of my sales calls, whether they are intro calls or presenting and doing a demo. I also use it for screen sharing.
What is most valuable?
The best features of
Zoom include its ease of use due to an intuitive interface, which makes it suitable for both personal and professional use. Features such as screen sharing and breakout rooms enhance meeting experiences, especially for large groups. The waiting room feature is beneficial for external participants. Additionally, Zoom often delivers reliable video and audio quality, even with many participants, and integrates seamlessly with Google Calendar. This allows me to add or update Zoom conference details easily, which improves scheduling efficiency.
What needs improvement?
There is potential for Zoom to integrate functionalities like
Gong, offering sales insights and follow-up suggestions. This could include generating follow-up emails and providing sales insights to make Zoom a more comprehensive tool.
For how long have I used the solution?
I have been using Zoom for many, many years.
What do I think about the stability of the solution?
Zoom is stable.
Which solution did I use previously and why did I switch?
In the past and at my current company, I have used
Microsoft Teams and Google Meet. I prefer Zoom for its ease of use, screen sharing, and performance, which I find better than the other two.
What was our ROI?
In terms of ROI specific to my role, Zoom definitely saves time and makes my work more efficient.
Which other solutions did I evaluate?
I did not choose Zoom for my organization, but it was in use before I joined. In the past, I have tried Google Meet as well as
Microsoft Teams.
What other advice do I have?
The advice I would give others using Zoom is to be aware of all its features and functionality related to its intuitive interface, like screen sharing and the ability to do breakout rooms. Before a call, always test it out, especially if you're screen sharing or have a large audience. Additionally, I rate the overall solution an eight.
Staying connected enhances team collaboration and customer communication
What is our primary use case?
My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.
How has it helped my organization?
Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.
I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.
What is most valuable?
The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.
What needs improvement?
Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.
I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.
For how long have I used the solution?
I have been using Zoom for three years.
What do I think about the stability of the solution?
In my experience, Zoom is pretty stable.
What do I think about the scalability of the solution?
Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.
How are customer service and support?
I have never needed to use customer support, so I don't have anything to say about that.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.
What was our ROI?
I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.
Which other solutions did I evaluate?
I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.
What other advice do I have?
I don't want to add anything else about the features.
I don't want to add more about the needed improvements.
I do not have any additional thoughts about Zoom before we wrap up.
On a scale of one to ten, I would rate Zoom an eight.
