PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
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Helpful
What do you like best about the product?
Fantastic software that allows you to track and manage your call center with easy way easy to integrate with any tools to manage real-time managment best soft that have self-learning from the past incident.
What do you dislike about the product?
it not about dislike, but there some way is difficult to install this software but also they have help desk they are always there for you to save your time and solve any issue you faced
What problems is the product solving and how is that benefiting you?
call center mangment IT issues that impact our business easy to create group integrations easy way for escalation and monitor the ticket SLA also you can receive all your notification on your mobile.
The best Integrated Centralized Alerted system
What do you like best about the product?
We use Pager Duty in our sales Department , As there's alot of running tasks and projects and each of them managed by small numbers of the staff so its important for us to be alerted quickly and efficiently for all tasks which needs quick interfere .Pager Duty integrated with alot of internal apps and CRM'S sonit collect all the alerts and gather it all.
What do you dislike about the product?
The calendar in Pager Duty not the best thing as it needs some updates but the rest is fine and working good
What problems is the product solving and how is that benefiting you?
We use pager duty in collecting and gatthering all notifications and alerts through emails or Texts .It helps us to monitor the company software issues when there's issues need to be assigned and escalated
Amazing onboarding experience with rundeck
What do you like best about the product?
1. Helped to understand the business need and accordingly shared the enterprise plan.
2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly
3. Timely followups with the progress
2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly
3. Timely followups with the progress
What do you dislike about the product?
Nothing to dislike about rundeck and team.
What problems is the product solving and how is that benefiting you?
All schedulers and cron across company wide is taken care off by rundeck cluster.
Access management is resolved, HA is available.
Access management is resolved, HA is available.
User friendly
What do you like best about the product?
the way it scales and manages remote machines.
What do you dislike about the product?
some time the support , knowledge is not so clear
What problems is the product solving and how is that benefiting you?
a lot like upgrade.
Rundeck Review
What do you like best about the product?
Running Build Jobs and Deploy New Release
Easy to Access
Show Logs and show analysis of Build Status
Easy to Access
Show Logs and show analysis of Build Status
What do you dislike about the product?
Nothing Right Now as I am just a user of it, not the one who installed it
but from user side, it is good software
but from user side, it is good software
What problems is the product solving and how is that benefiting you?
Running Build Jobs and Deploy New Release
Easy to setup, use and get going
What do you like best about the product?
The UX of the application is effortless to set up on-call schedules and integrate with various other products/services. Once can signup and get going within minutes.
What do you dislike about the product?
There is nothing to dislike about PagerDuty, and it does what it says. PagerDuty team takes feedback from users to consistently improve their product.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our engineers about any failures in our production infrastructure. PagerDuty allows use to effortlessly integrate with AWS and a couple of other services like CloudAMQP, Atlas, etc.
Recommendations to others considering the product:
Go for it. There is no other product with the number of products/services PagerDuty integrates with
Great On System for Managing On Call Alerts
What do you like best about the product?
A solid, dependable, scaleable, reliable alert management tool that integrates with a large number of systems. Website/portal is easy to navigate; you don't get lost trying to get things done. System allows each user to select how they are notified (call, e-mail, text, teams message) of alerts and in what order.
What do you dislike about the product?
It's tough to find things we don't like, besides it waking us up in the middle of the night because a critical system is down (exactly what it's supposed to do). We do wish there was a way to send an e-mail to an e-mail address that isn't a licensed user to keep others informed of who is on call.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to manage our operations on-call team. It routes all critical alerts to the correct engineer based on which system is alerting and what time of day the alert was received. This has reduced our time to respond to alerts and helped up meet and measure our SLA's
Recommendations to others considering the product:
Please allow notifications to be sent to an e-mail address of an unlicensed user when the on-call resource changes. Would be very helpful in keeping folks in the loop on who is on call.
My PD use
What do you like best about the product?
Native SRE and DevOps framework embedded in the tool to support incdent management function.
What do you dislike about the product?
Only available as SaaS solution, sometime have to work through firewall and other security requirements causing delay.
What problems is the product solving and how is that benefiting you?
Proactive Incident response, progressing to self heal incident response.
Always wake up to your outage!
What do you like best about the product?
It is the only tool out there that has the ability to email, call, and text. It is very customizable on escalation for alerts as well.
What do you dislike about the product?
Nothing really, the only thing that would be an added bonus is the ability to have two active schedules and a quick easy way to swap the active one.
What problems is the product solving and how is that benefiting you?
We use it for outages and call tree escalation.
Very useful
What do you like best about the product?
That is very useful for a DevOps team, it is easy to manage and has a lot of integration.
What do you dislike about the product?
I do not have anything to dislike about it.
What problems is the product solving and how is that benefiting you?
We are solving the following problems: the schedule of the on-call.
Recommendations to others considering the product:
Don't have now any recommendations
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