PagerDuty Operations Cloud
PagerDutyExternal reviews
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Pager Duty is very helpful
What do you like best about the product?
How we can manage the schedules and still be notified when there are outages. It helped us eliminate the pager..now I only carry my phone around and not an archaic pager as well.
What do you dislike about the product?
My only dislike, but most likely just needs some tweaking, is it opens a new incident on interfaces coming back up instead of closing the down incident.
What problems is the product solving and how is that benefiting you?
Easy pager rotation..no longer need to pass off a pager physically. You're good to receive notifications through wifi or LTE.
Easy to integrate, hard to live without
What do you like best about the product?
I appreciate the lightweight nature of PagerDuty and the fact that it easily integrates with all of our third-party services like Slack, Datadog, and M/Monit. The Slack integration especially makes it very easy to interact with triggers, and there's even a Hubot integration that allows for easy access to PagerDuty triggering and OnCall information. We've had PagerDuty since nearly the founding of the company, and it has been a pillar of our Operations team and our critical response efforts.
What do you dislike about the product?
Nothing on the fault of PagerDuty, but it's somewhat obnoxious when a monit timeout forces a manual trigger resolution.
What problems is the product solving and how is that benefiting you?
We use Pagerduty for it's basic purpose, to alert on major issues with our running systems, to manage OnCall rotations and to get a hold of OnCall personnel when something is failing. It's been an especially useful metric for our system resilience as well: Good Monitoring + Fewer Alerts = higher resilience.
Recommendations to others considering the product:
If you're looking for a lightweight and integration-rich application for OnCall-rotation management, Systems Alerts, and incident response management, PagerDuty is second-to-none.
Perfect Tool for Incident management
What do you like best about the product?
Integrations with external services. For example, Slack, email alerts, etc., Managing the shift schedule and overlapping without changing the original schedule, adding/removing the resources from the schedule, and analytics like ticket handled by each team and each user.
What do you dislike about the product?
Scheduling is quite complex for beginners, once we get to use to it, it will be easy work. To overcome this issue, if you have some video guide, that would be a real help.
Timezone issue on the schedule. For example, one engineer is in the GMT timezone and another engineer is in IST Timezone. But this shift schedule displaying a common timezone for every other location user. I would recommend adding the auto timezone deduction based on the location. And if user changes the timezone, layer is not changing accordingly. It will still show the same time. Let's say there is a layer, that starts from 8:00 am GMT to 1:00 pm GMT. if the user changes the time zone from GMT to IST, the layer also should change as per the IST time zone. Instead, it will still show as 8:00 am IST to 1:00 pm IST. This is a kind of overhead while defining the shift schedule at first.
Timezone issue on the schedule. For example, one engineer is in the GMT timezone and another engineer is in IST Timezone. But this shift schedule displaying a common timezone for every other location user. I would recommend adding the auto timezone deduction based on the location. And if user changes the timezone, layer is not changing accordingly. It will still show the same time. Let's say there is a layer, that starts from 8:00 am GMT to 1:00 pm GMT. if the user changes the time zone from GMT to IST, the layer also should change as per the IST time zone. Instead, it will still show as 8:00 am IST to 1:00 pm IST. This is a kind of overhead while defining the shift schedule at first.
What problems is the product solving and how is that benefiting you?
Reducing the system monitoring effect. Once we integrated with email alerts and slack, we will not miss any incidents. Mostly I have integrated PagerDuty for Teradata related issues. I have linked PagerDuty and Email for Teradata related alerts. And I have integrated with Slack Application. This helps the non-technical business users to raise the pagerDuty ticket with simple command.
Recommendations to others considering the product:
If you are managing 24x7 operations team, dont want to spend time on active monitoring, then PagerDuty is the right choice. If rightly integrate your setup and shift roaster, then your shift will be easier.
Simple, api-driven service for alerting and escalation
What do you like best about the product?
The extensibility through plugins is top-notch
What do you dislike about the product?
The pricing is a bit obtuse, and like many of their competitors, there is a sso-tax
What problems is the product solving and how is that benefiting you?
Having one place to replace someone being on pto/unavailable is crucial
Recommendations to others considering the product:
Start with defining an incident, and who must respond
Pagerduty good tool for management.
What do you like best about the product?
I like Pagerduty in many aspects, the main one is that it has full availability if we evaluate it in the maximum percentage scale, attracting more attention thanks to the fact that it allows access to the api of its platform for custom configurations in additional ones. terms, it can be mentioned that you acquire an integration system with other compatible platforms in order to guarantee a work in accordance with the web incident management solution in a very agile way.
What do you dislike about the product?
Regarding improvements in some aspects of the system, we could highlight that the user interface is somewhat clumsy, due to the fact that it does not maintain current modernizations, its task management and information that it provides to the client, it may be old and outdated a problem according to its formal bases, from another point of view we can clarify that the price levels and the available functions do not always adjust to one's own essential needs, which makes negotiations difficult.
What problems is the product solving and how is that benefiting you?
Pagerduty is used for incident management and is an integral part of our observability platform in all development teams within our business business, that is, it offers us the monitoring of all our sources of operations for each one of the products generated by my organization, in general all these inspection and alert tools, are used by several of the teams that report through this software, in the same way both for the personnel on duty by different means, and for our clients the status of the platform.
Recommendations to others considering the product:
If you have a large organization with centralized resources and many complex answer cases, Pagerduty could be the best solution for you and your company, as this tool probably has everything you need, as long as you are available to work on it mentioning that she makes it highly recommended thanks to her management of a team's on-call rotation, including the intersection, of specific team members for service that is considered fantastic.
Easy API to integrate with
What do you like best about the product?
The API was very easy to integrate with custom applications. Was able to configure web hooks to have PagerDuty send programatic notifications as well. The documentation was very good and the documentation itself has the ability to perform test calls built into it.
What do you dislike about the product?
The mobile app and website offered some differences in features which is understandable. There were a few things that seemed to bypass work flows when done in the mobile app.
What problems is the product solving and how is that benefiting you?
It is used for on-call scheduling and integration with custom applications. The calendar enables anyone to see who is on call and what the full schedule is by service.
Reviewing PD
What do you like best about the product?
I can trust 100% that pages will get sent.
What do you dislike about the product?
Most users first time experience with PagerDuty is that the interface is confusing.
What problems is the product solving and how is that benefiting you?
Send alerts from multiple systems to a rotating cast of on-call people in different teams. This works in a rock-solid way.
Pager duty has been immensely helpful for incident tracking for our company since last 4 years
What do you like best about the product?
I like that PagerDuty has been successfully tracking and alerting us whenever there is any incident occurring related to our infrastructure that requires our attention as per severity.
What do you dislike about the product?
Don't have much complain against it as I am actively not using it but sometimes our team did feel some incidents weren't reported timely. Although I can't say for sure if that happened for any other underlying reasons.
What problems is the product solving and how is that benefiting you?
In our company we're using PD for Infrastructure related incident tracking and alerting. We have our team setup to look at the issue whenever they get alerted by PD calls directly on their phone. This is one of the best feature our teams often feel thankful for.
Recommendations to others considering the product:
Great incident management tool, strongly recommended!
PagerDuty is really a great tool
What do you like best about the product?
We use PagerDuty for the last 8 years and we really like the automation of reliable alerting and the integration with multiple solution we use. Incident are automaticly create in PagerDuty and will auto-resolve when the service is back online. We also use schedule rotation in PagerDuty and it's very usefule.
What do you dislike about the product?
So time the mobile app is not refreshing automatically.
What problems is the product solving and how is that benefiting you?
PagerDuty is very reliable to get incident notification and help us to fix problems faster.
Great for on call scheduling
What do you like best about the product?
Schedules are represented well in the GUI. There are multiple features under schedules but one the well thought is the ability to override schedules.
What do you dislike about the product?
The robotic voice on the pager call that reads the message which can be difficult to understand sometimes. I think it can be done better.
What problems is the product solving and how is that benefiting you?
Using PD for on call pagering of our production system issues.
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