PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty Reduces MTTR and Alert Noise
What do you like best about the product?
One of the most useful features of PagerDuty is the intelligent alert grouping. Along with providing previous or current incidents that are related. The intelligent dashboards also help provided insight into team and environment health.
What do you dislike about the product?
It would be nice to be able to provide some customizations to operational review reporting so that I can re-run reports or create a report of more than a quarter worth of data.
What problems is the product solving and how is that benefiting you?
We experienced problems spinning up an incident, getting the correct people to work on the issue, and communicating the status to stakeholders. We can not spin up an incident and begin communicating within minutes. Along with we can now measure our operational fitness through the use of the out of the box reporting.
Tried and true, tested and proven. Looking for the best in immediate alerting? Look no further!
What do you like best about the product?
It's a solid, comprehensive, and reliable tool. From the configuration and setup, down to the mobile application (if you choose to use it), you can immediately see that it's a tool that does what's it's supposed to do.
What do you dislike about the product?
There are some scheduling limitations (i.e., there's no ideal of groups or teams, it's based on individuals) and I have found that as they continue to grow, they move features (i.e., API integration for something like ServiceNow) from one tier to the next forcing you to graduate to the next tier, which is an added expense for each user.
What problems is the product solving and how is that benefiting you?
I use PD for immediate response and alerting as an extension for my enterprise's monitoring.
Gotta love PagerDuty!
What do you like best about the product?
The pagerduty software is great, and the community, which is just as greater as the software.
What do you dislike about the product?
There's not really much that I dislike, they're doing great with what they're going.
What problems is the product solving and how is that benefiting you?
They're helping to solve a lot of problems! The benefits outweigh the problem, and I wish I'd have found them sooner.
Great tool for managing production incidents
What do you like best about the product?
PagerDuty is great for having team members on call and getting paged about production incidents.
What do you dislike about the product?
PagerDuty can improve the linking between teams, members, and services.
What problems is the product solving and how is that benefiting you?
We solve the problem of visibility into production incidents and the response times to them.
Best Alert Management Tool if there are any Issues.
What do you like best about the product?
It provide many options to communicate if there is any alerts. The PagerDuty App is also very helpfull to view and resolve the alerts from any place and any where. Moreover we can itegrate it with slack for our team to view and manage the alert.
What do you dislike about the product?
I didn't find any downside of ager Duty yet.
What problems is the product solving and how is that benefiting you?
We manage alerts in our production systems. As well as it's easy to escalate any production issues to other teams.
Recommendations to others considering the product:
Its an excellent Incident Management Tool. The alerting system is very user-friendly. We can even use its application on our mobile to manage any alerts.
Cool tool for service availability monitoring
What do you like best about the product?
Seamless onboarding and service monitoring.
What do you dislike about the product?
None that I can think of at the moment stands out.
What problems is the product solving and how is that benefiting you?
Ability to integrate diverse cloud applications for real-time monitoring and to alert via email and text messages
Recommendations to others considering the product:
I DONT HAVE ANY
24x7 Critical Alert and System Monitoring
What do you like best about the product?
Timely alerting and flexible scheduling. We used to maintain Alerts, On-Call Schedules which are business-critical in different products. This application critically helps our products to improve proactive actions over the failures.
We have integrated our Monza alerting system with a pager duty to trigger alerts when it received a warning and critical alerts from Monza. PG is able to give us live feedback on any failures as quickly as posible. However, we have maintained our on-call schedules in pager duty. It is giving extra flexibility to alter schedules with an overwrite function over existing schedules.
We have integrated our Monza alerting system with a pager duty to trigger alerts when it received a warning and critical alerts from Monza. PG is able to give us live feedback on any failures as quickly as posible. However, we have maintained our on-call schedules in pager duty. It is giving extra flexibility to alter schedules with an overwrite function over existing schedules.
What do you dislike about the product?
Sometimes voice alerts (calls) cannot be acknowledged through mobile and it's not responding by clicking on keypad number 4 key.
What problems is the product solving and how is that benefiting you?
This is a time-critical application and very useful during off business hours and when we are on-call to get alerted on critical failures. As Product Technical Operations we are working on a shift basis. In addition, we are providing 24 x 7 customer support on our inquiries and do the monitoring as two teams. Especially during the night shift on-call resource is fully dependent on the pager duty.
Recommendations to others considering the product:
I'm recommending Pager Duty. Compared to the tools available in the market Pager Duty application is in the top 5 rankings. It is user-friendly, customizable, supports multi-users without any system issues, and it has an attractive user interface. I recommend this tool for Technology companies to implement and that cost will not waste. The main plus point in pager duty is zero downtime.
Pager Duty - Operational Review
What do you like best about the product?
Average time to generate an alert. This is really important in critical systems.
What do you dislike about the product?
Pagerduty is a sophisticated system and I don't see a major disadvantage in this
What problems is the product solving and how is that benefiting you?
IT Infrastructure related issues (Eg: Disk/CPU/Memory)
Connectivity issues (Eg: End Poiints)
Connectivity issues (Eg: End Poiints)
Recommendations to others considering the product:
Strongly Recommend.
Great Tool for Oncall Shifts and Monitoring Alerts
What do you like best about the product?
Great tool for Monitoring and attend alerts for oncall shifts. Simplifies scheduling and notifications for shared oncall. Great team oncall hotline management system to use within our organization
What do you dislike about the product?
Getting same alert over and over via call even after acknowledged through the app. It would be great if the notifications are cleared themselves when irrelevant. Also there's no snooze option after alert is acknowledged.
What problems is the product solving and how is that benefiting you?
Monitoring and attend alerts efficiently and assign to relevant teams. Can configure to receive alerts via email, phone call, text message and on call. Great flexibility to adjust shifts in the web app.
Recommendations to others considering the product:
I would recommend other IT service teams to use PgerDuty manage their alerts notifications efficiently
Great place to keep all of your alarms - organized!
What do you like best about the product?
Shifts, ability to easily manage various alarms priorities, and again - shifts rotation. Also, you can include PagerDuty in any major service available out there! Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents - even ones that doesn't use PagerDuty!
What do you dislike about the product?
There's no ability to make team members unavailable to respond in case of vacation or Out Of Office. That feature (to exclude them from shifts temporary) would be really awesome, as it's currently needed to edit shifts if you don't want to interrupt someone on vacation.
What problems is the product solving and how is that benefiting you?
Alarms from production environments on 2 projects are forwarded to Pager Duty. Tool allows us to create custom actions and notify various team-members, in order to escalate issues to the right people - at the right time!
Recommendations to others considering the product:
Even the lowest-price plan will get you to forget about all traditional alarming systems used before - and you will wish to move every future alarm to Pager Duty.
Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster!
Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster!
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