PagerDuty Operations Cloud
PagerDutyExternal reviews
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Convenient easy and reasonably priced
What do you like best about the product?
Pager Duty is easy to setup and use, and most importantly - easy for our employees to understand. The training process is about 5 minutes, which is great
What do you dislike about the product?
I wish they also offered a "live answering system", instead of only the option to leave a voicemail. I also very much dislike being billed yearly instead of monthly
What problems is the product solving and how is that benefiting you?
We use pager duty to handle after hours maintenance issues. The way it is setup, mainly the feature which allows us to roll over to other employees, eliminates the possibility of an emergency being ignored because the first person on call is busy doing something else.
Recommendations to others considering the product:
Just make sure that you don't purchase too many users, as you're paying for the entire year. Can get pricey if you don't pay attention.
BSE Pagerduty Review
What do you like best about the product?
I love the ease of setup and use, as well as all the integration methods available to integrate with existing apps to add monitoring where needed!
What do you dislike about the product?
Some features are locked behind higher tiers of the service but that is somewhat expected. For small businesses, there are some limitations that are more just inconveniences such as the ability to remove users from multiple on call schedules without having to manually edit each one.
What problems is the product solving and how is that benefiting you?
Adding an extra layer of protection by sending SMS and phone alerts for those systems that are the most critical.
Recommendations to others considering the product:
if you are looking for that extra element to add to your alerting stack, Pagerduty is a great place to start. The integrations available make it easy to apply to many existing monitoring applications. Other methods such as webhooks make it easy to add to chatting software or add to other software. The escalation policies are great if you are looking for a way to keep prodding administrators that don't respond to certain forms of communication or if you need to have critical alerts come out directly with a phone call to let someone know an issue needs immediate attention!
Excellent service
What do you like best about the product?
Reliability and functionality across devices
What do you dislike about the product?
It can be a bit of an effort to get some of the integrations working as expected.
What problems is the product solving and how is that benefiting you?
Team notification and outage response have improved significantly and are much more efficient than a past system of email alerts.
Recommendations to others considering the product:
It is fairly easy to get a trial setup enough to prove its value. Take the time to explore all of the features.
PagerDuty life saver for IT team
What do you like best about the product?
Accurate alerting
Timely alert and escalation
Timely alert and escalation
What do you dislike about the product?
Nothing specific except for it wake us up at 2 am
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our IT team in case of any outages or user is trying to reach us urgently.
Works all the time everytime
Works all the time everytime
PagerDuty has been a rock solid platform with good user self administration
What do you like best about the product?
PagerDuty allows users to choose their personal method of contact, email, text, voice, landline, etc.
We create schedules and escalation policies to alert people as an event happens, and if acknowledgement is not received, the system will alert managers
We create schedules and escalation policies to alert people as an event happens, and if acknowledgement is not received, the system will alert managers
What do you dislike about the product?
The scheduling system is not flexible enough, needs some hacks. You can't reference rotating schedules WITHIN schedules, and you cannot reference groups of people within schedules. The system is designed for one person to be on call at a time, as opposed to some of our new needs where we would like to have an alerting system to rotating scheduled groups for important events
What problems is the product solving and how is that benefiting you?
After hours paging for on call personnel for multiple product lines. Rotating schedules and alerting of global response teams based on different products and times of day
Reliable SMS / Phone Alert for Infrastructure Monitoring
What do you like best about the product?
Setup is incredibly easy. After initial setup, I have rarely had to sign in and make any changes. The iOS app also works well for managing incidents.
What do you dislike about the product?
Phone call alerts no longer come from a single expected number and instead may come from any number. This means you can't reliably (or easily) use Do Not Disturb on your phone overnight.
What problems is the product solving and how is that benefiting you?
Alerting for infrastructure monitoring. This allows for alerts from other services like Pingdom, as well as from custom monitoring scripts running throughout our infrastructure.
Great Tool and Company
What do you like best about the product?
Support and Sales teams are pleasent to work with. The tool solves most of our Ops repetitive tasks and makes it easy to track and use.
What do you dislike about the product?
Documentation and plugins could be better.
What problems is the product solving and how is that benefiting you?
We had to migrate data from multiple servers in a sequence and ingest it into another system.
Recommendations to others considering the product:
Build a PoC based on a use-case of something repetitive task from the ops team.
Rundeck - my trusted solution.
What do you like best about the product?
You can easily configure the system's repetitive and runtime tasks, as well as ongoing integration activities that require rigorous review of the results. Be certain that your workflows are working properly and alert your task manager to any unexpected consequences so you can take action in advance.
What do you dislike about the product?
If you need complex threads, such as parallel tasks in one task, you may need to look otherway. If your system is on an intranet or if you can't access Rundeck's computer for security reasons, the initial setup can be cumbersome.
What problems is the product solving and how is that benefiting you?
Move from unvalidated implementation and synchronization schedules to well-defined schedules with rigorous validation of results that increase customer satisfaction and stabilize the architecture.
Recommendations to others considering the product:
Be certain you grasp Rundeck's workflow and how it uses your current infrastructure to allow you to perform tasks on your computer.
Rundeck user for 3 years
What do you like best about the product?
The visualization of complex jobs.
The nodes bank that supports labels
The nodes bank that supports labels
What do you dislike about the product?
Very hard to do argument passing between jobs (output from 1 job to be input to the 2nd job).
Very hard to understand the permissions each group have
Very hard to understand the permissions each group have
What problems is the product solving and how is that benefiting you?
It solves a complex logics with error handling, it solves a long roll-out for thousands of hosts
Recommendations to others considering the product:
Very good tool
Very intuative
Very intuative
Rundeck is an easy to use tool and powerful for small businesses and large to automate Ops tasks.
What do you like best about the product?
Rundeck ease of use.
Rundeck User Interface.
Rundeck User Interface.
What do you dislike about the product?
Inline code in Rundeck can be hard to version and backup. Heavy reliance on scripts/code stored outside of Rundeck is needed.
What problems is the product solving and how is that benefiting you?
Automating Ops tasks. Routine tasks.
Less human error. Better log analysis. History of executions/failures.
Less human error. Better log analysis. History of executions/failures.
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