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A Powerful Digital Operations Management Software
What do you like best about the product?
It enhances customer experience
Handles issues in real time
Identify problems and ensures they don't reoccur in future.
Handles issues in real time
Identify problems and ensures they don't reoccur in future.
What do you dislike about the product?
This tool is not for beginners. Needs experience to use it.
What problems is the product solving and how is that benefiting you?
We use this product to make customer experience better and to identify problems faster for better solutions.
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Makes incident analysis easier and more impactful
What do you like best about the product?
- The narrative builder and report authoring process removes a ton of toil while performing incident writeups while making it easier to extract more learnings from the incident
- The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform
- The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time
- The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience
- The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform
- The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time
- The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience
What do you dislike about the product?
- The framework for incident analysis that they provide, while flexible, can run counter to the current practices of an organization, so there may be some friction aligning your organization's policies and expectations to what Jeli produces
- Some options aren't yet user configurable, which makes them somewhat tedious to modify
- Some options aren't yet user configurable, which makes them somewhat tedious to modify
What problems is the product solving and how is that benefiting you?
Jeli is reducing the amount of toil required to produce high-quality incident analysis by providing more automation and simplicity than our current approach using Google Docs templates. This frees up engineer time and increases our ability to analyze incidents we traditionally would have overlooked.
rapid response to incidents and alerts
What do you like best about the product?
It allows us to monitor multiple platforms, servers, databases, among others, it is easy to use, its interface is clean, it allows us to configure it to our liking, one thing that has impressed us is how fast the alerts work, it allows us to configure and manage the schedules and guard of the technicians.
What do you dislike about the product?
when using many features it decreases in overall performance.
What problems is the product solving and how is that benefiting you?
It has helped the team manage all kinds of incidents. We can receive alerts by email or SMS in real time, in addition to identifying critical points and server performance trends, it provides us with statistical reports of recurring incidents.
Powerful monitoring tool that intergrates seamlessly with other products.
What do you like best about the product?
I love how extremely reliable pagerduty is. It's a premium product that offers realtime monitor of your overall systems infrastructure health. It intergrates well with other products especially slack and Jira. It's alerts and notifications are sent on time and technical team is able to act very fast.
What do you dislike about the product?
The team has nothing to dislike so far . Pagerduty has tremendously offered the best services in monitoring ou entire system infrastructure.
What problems is the product solving and how is that benefiting you?
Pagerduty is reliable ,stable and cost effective system monitoring solution. Alert and notifications are sent on real time. Great reports that helps us to see what really happening on each system.
Incredible tool for assessing and managing incidents
What do you like best about the product?
PagerDuty employs artificial intelligence and machine learning to help monitor the entire product architecture and helps automatically detect any incidents and their root causeso as to resolve them quickly before critical damage is done. It has a group alert feature that brings together all alerts as a single incident and alert suppression feature which helps avoid or minimize interruptions. It keeps a copy of previous incidents and their remedies and this helps speed up future responses to similar incidents. It integrates seamlessly with quite a number of third party products like servicenow, aws and more others and this means you don't have to change your existing working environment. It gives clear and detailed insights about any insights, their root cause, runbook information and even offers the options of running post mortems on incidents so as to improve future responses.
What do you dislike about the product?
With a tool like PagerDuty which has quality and effective features, it's very difficult for me to pinpoint anything that i dislike in this product. So generally am satisfied with everything about it.
What problems is the product solving and how is that benefiting you?
PaperDuty finds its use in our organization as an incident management tool to helps us manage any incidents in the software product development cycle. It offers us with the most reliable incident management experience allowing us to assess any incidents, pinpoint their root causes and resolve them quickly before their impacts become severe. With this, we have been able to deliver quality products to our customers.
Fun using and learning with Jeli
What do you like best about the product?
The tool continues to grow in usefulness and sophistication. Apart from the tool, I most appreciate the expertise in learning from incidents that Jeli brings into your organization when you partner with them.
What do you dislike about the product?
The downsides of Jeli are similar to the downsides of adopting any new tool. It's something else you must learn to use and become familiar with to derive value from. Its not difficult to use but, like anything still takes time. The documentation to enable asynchronus onboarding could be improved.
What problems is the product solving and how is that benefiting you?
Performing incident analysis is a time-consuming process. The jeli tool enable me to analyse an incident quicker and help dirive more profound learnings. The expertise they bring in general approaches to learning from incidents is much into an organisation help encourage a learning culture.
Process Automation at Par for 24.7.2.365 with PagerDuty
What do you like best about the product?
PagerDuty allocates machine learning and AI tools which automate IT operations and orchestrate events.
What do you dislike about the product?
It makes it seamless to detect and respond to incidents rapidly - can't complain for now.
What problems is the product solving and how is that benefiting you?
Managing digital operations in one single solution.
Enhances engagement of teams with customers in real-time.
Enhances engagement of teams with customers in real-time.
Very complete tool
What do you like best about the product?
The customization for each user in the way to want to be notified when something happens is very wide and also the configuration of retries policy you can define for each severity
What do you dislike about the product?
Having to use a different application for this concrete purpose instead of having it from observability vendors. And also how expensive they are, but well... They have a very good product
What problems is the product solving and how is that benefiting you?
Oncall rotations, having a place to define your incident reports, wide customization for a user on how they want to be paged when something is wrong. Define SLA/SLOs
Incredible tool for maintaining workflows
What do you like best about the product?
* UI is very good, fast, responsive and easy to use.
* Customer support team is very good it resolve the query on urgent basis.
* It is very reliable and scalable tool.
* It trigger alert to our IT team in real time during load management.
* It boosts business productivity and customer reliability.
* Customer support team is very good it resolve the query on urgent basis.
* It is very reliable and scalable tool.
* It trigger alert to our IT team in real time during load management.
* It boosts business productivity and customer reliability.
What do you dislike about the product?
Nothing as such for our team. We are very happy this tool. It helps alot in load management and trigger alerts.
What problems is the product solving and how is that benefiting you?
Now easy to manage tasks, workflows and load management using this wonderful tool. It saves lots of time. We can monitor the business process easily using this great tool. Also it is very cheaper than others tool available in the market. It boosts our business and client relationship.
PagerDuty is great
What do you like best about the product?
I'm excited that PagerDuty introduced Round Robin Scheduling. It is now easy to distribute on-call shift responsibilities in addition to triaging, assessing and reporting network issues as they arise
What do you dislike about the product?
As a developer I have seen PagerDuty continue to evolve and innovate beyond traditional incident management
What problems is the product solving and how is that benefiting you?
PagerDuty provides infrastructure-wide context that allows us to effectively remediate incidents and easy distribution of on-call responsibility
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