PagerDuty Operations Cloud
PagerDutyExternal reviews
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Key tool in Ops world
What do you like best about the product?
1. Simple to use
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
What do you dislike about the product?
Like the tool so far; nothing that stands out that says - "I dislike this"
What problems is the product solving and how is that benefiting you?
Oncall, Service Catalog, Auto alerts and remediation once fixed
Recommendations to others considering the product:
Market leaders and best tool available. Its pricey but you get what you pay
Excellent Service and Product
What do you like best about the product?
It's very easy for us to configure and has helped our ops team immensely.
What do you dislike about the product?
searching through incidents could be easier
What problems is the product solving and how is that benefiting you?
We are using them to solve issues our client's servers and other equipment and relay that info to our staff
Recommendations to others considering the product:
Well worth the cost highly recommended, My team uses it regularly, and even when there is issues support is quickly available to assist
PagerDuty Helps Keep Our Systems Going
What do you like best about the product?
PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable.
What do you dislike about the product?
Can be a little complicated to learn overall but the complexity allows for more configurability. I wouldn't simplify it, but instead work on ways to help train the user within the app.
What problems is the product solving and how is that benefiting you?
Pagerduty is integrated with out monitoring system. All mission critical alerts that need immediate attention are sent to pagerduty. We also have escalation policies set up so that if the main on-call doesn't respond in time, the next individual will get a notification.
Great product
What do you like best about the product?
Great for real time alerting of system issues
What do you dislike about the product?
Configuration can be repetitive. A bulk change option would be great.
What problems is the product solving and how is that benefiting you?
Real time notification of system issues
PagerDuty is very easy to use and offers integration with all the products that we use seamlessly.
What do you like best about the product?
Easy to use interface and concepts such as service groups, rotations, and on-call assignment. Offers easy integration with a comprehensive list of providers and thorough documentation for each.
The service is rock solid and no issues/downtime have been observed.
The service is rock solid and no issues/downtime have been observed.
What do you dislike about the product?
They sometimes change the UI and make it less intuitive to use. Not a deal-breaker and they did add back the option to use the old UI.
What problems is the product solving and how is that benefiting you?
We needed a solution for managing on-call schedules and single notification/aggregation across a few alarm systems we have.
Using PagerDuty allowed us to integrate with the services with very little engineering investment and maintenance.
Using PagerDuty allowed us to integrate with the services with very little engineering investment and maintenance.
Pagerduty provides the control layer for our monitoring solutions and reduces signal to noise
What do you like best about the product?
Scheduling and Integrations are the best
What do you dislike about the product?
Complexity can sometimes be overwhelming
What problems is the product solving and how is that benefiting you?
Monitoring and alerts without scaring people who are powerless to fix things.
Recommendations to others considering the product:
Pagerduty is a very powerful tool and lets one integrate multiple monitoring/alert origins with the timed on-call personnel through their media of choice.
Best team scheduling/management tool
What do you like best about the product?
All features available in PagerDuty are pretty awesome.
What do you dislike about the product?
I don't have anything specific because, whatever we require from our team/project point of view it's the best for us.
What problems is the product solving and how is that benefiting you?
Team Schedule
Efforts tracking
Escalation Policies
Incidents tracking
Resource tracking
Efforts tracking
Escalation Policies
Incidents tracking
Resource tracking
Recommendations to others considering the product:
We can use this as part of our daily use, if we've more work to do with incident management, IT team escalation, efforts tracking and all other Support related tasks.
A must have tool
What do you like best about the product?
PagerDuty has a really simple interface and does its job in an impeccable way. It send alerts via Phone calls, texts, emails or push notifications and can be integrated with many third party tools. We use it mainly with DataDog and AWS, setup was done in minutes and maintenance is practically zero. It's simple enough to be used by non technical people as well. Their Android app is also quite simple and easy to use and doesn't seem to consume a lot of battery and that was a strict requirement for me. Adding a new device/removing a device or add/remove/change notifications is really simple and takes just few minutes. All notifications can be tested to ensure setup is done correctly, to avoid last minute surprises. I've been a PagerDuty user for more than six years and it never let us down, so they managed to make their infrastructure really reliable, as it should be.
What do you dislike about the product?
the only negative experience I had with PagerDuty was when they broken volume override in their Android app for my Samsung S10e. Issue was resolved relatively quickly, but still it was unpleasant to discover I missed some alerts cause of a bug in their app. Anyway, they fixed it and I haven't had any other negative experience with them
What problems is the product solving and how is that benefiting you?
PagerDuty helped us organizing our on-call schedule and it ensures none of the alerts gets unnoticed. We needed a simple and inexpensive tool to achieve that and PagerDuty completely matched our requirements
Recommendations to others considering the product:
if you're looking for a reliable, inexpensive and simple alerting tool, then PagerDuty is what you're looking for
Pretty important tool in our toolbox
What do you like best about the product?
Pagerduty integrates well with the various tools that we use - Cloudwatch, Sentry, Loggly, etc... It's very simple to use and setup. We've built some internal tools around the API to facilitate customization of the schedules, on-call policies, etc...
The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful.
The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful.
What do you dislike about the product?
Historically, the iOS app has been subpar, not allowing for enough customization control. The mobile app period could be a little bit better on both major platforms - it can be a little confusing when you get to the schedules screen for example. Also, some clear indication of which direction to swipe in to ack / resolve an alert would be useful. Essentially just some UX-type improvements would help. The DnD override can be clunky at times, though I imagine that is partially because of the mobile platforms and not entirely under PD's control.
What problems is the product solving and how is that benefiting you?
Visibility and in the moment alerting. We've been able to constantly be aware of what is going on with our platform. From first-time bugs to backed up offline queues to servers running out of IO credits. The Pagerduty app has become a very important tool in our toolbox. Other apps have come and gone - not this one.
No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure.
No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure.
Recommendations to others considering the product:
Spend some time setting up your alert policies properly and make sure your escalations and order of alert mediums is well setup. You'll thank yourself at 3am! Aside from that, take the time to understand how you'll be using the product - it can be quite powerful and can be a real difference maker if implemented properly.
Pagerduty sits at the core of our devops systems, and offers superb integration
What do you like best about the product?
I love the ability to route almost any kind of issue or alert to it, from standard cloud services to our in house application software. I think the ability to create flexible escalation paths is superb.
What do you dislike about the product?
I haven't seen anything I truly dislike. It would be useful to have alternative escalation policies for a service, to define different paths for holidays and other scheduling types.
What problems is the product solving and how is that benefiting you?
We provide IoT data ingestion and analysis for enterprise customers, who expect very high uptime. Pagerduty helps us achieve this with a very small development and operations team by keeping us aware of any problems that might arise, but without putting a burden on us to run our own notification and alerting services. Pagerduty keeps my overhead for running and managing operations as low as possible.
Recommendations to others considering the product:
I recommend doing a trial and seeing how easy it is.
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