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Why PagerDuty Is a Must Have
What do you like best about the product?
With this software, it's easy to identify issues in good time and have the right people fix the problems.
It's a great tool for improved digital experience.
It's a great tool for improved digital experience.
What do you dislike about the product?
So far this product has been great and I haven't had any issues.
What problems is the product solving and how is that benefiting you?
With PagerDuty in place, we can identify problems early and have then fixed in real-time. In addition, it enhances digital experience.
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Managing Digital Operations at Par
What do you like best about the product?
PagerDuty makes it seamless to attend and resolve incidents like comprehending who is on a call.
What do you dislike about the product?
Ticket time to machine time for incidents was overwhelming during initial setup.
What problems is the product solving and how is that benefiting you?
Automate worl across teams by enhancing coordination business response via dashboards and real-time alerts.
Sending and Managing Alerts Made Easy
What do you like best about the product?
I like that PagerDuty presents a great Ui
The software handles alerts effortlessly
I like the notifications
The software is very effective and dependable too
The software handles alerts effortlessly
I like the notifications
The software is very effective and dependable too
What do you dislike about the product?
I haven't had any problems using PagerDuty
What problems is the product solving and how is that benefiting you?
With this software in place, managing operations becomes easy. It makes teamwork easy and iyt has made it possible to increase productivity
Automation Platform to Accelerate Response in Critical Moments
What do you like best about the product?
Am satisfied by how PagerDuty ensures reliability management and automated incidents response.
What do you dislike about the product?
I have not encountered any failure or problem.
What problems is the product solving and how is that benefiting you?
It enables our large team to share on-call load.
Easy customizable and allows many scheduling options.
Easy customizable and allows many scheduling options.
Unlock business opportunities with PagerDuty
What do you like best about the product?
It gets deeper in observation of workflows across the production lifecycle. Innovation of new operation routines that can accelerate growth have been recovered. PagerDuty has closely monitored the workfliw chain eliminating roadblocks that used to slow down operations.
What do you dislike about the product?
The entire set of applications have been operating efficiently. I have not come across prrformance weaknesses that could affect good production.
What problems is the product solving and how is that benefiting you?
Removing bottlenecks and creation of effective workflow infrastructure is top priority ehnanced by this software. It brings customers and employees to one unified operational center to drive unified operational architecture.
Scalable, easy to understand and popular among IT professionals
What do you like best about the product?
In terms of the platform itself, i like hoe it ingests a lot of internal and third-party data ensuring i have full observability of the data warehouse and suppressing multiple alerts for one incident that contains data issues
What do you dislike about the product?
PagerDuty's platform team lives up to their mandate though i would love to have more resources on its integration
What problems is the product solving and how is that benefiting you?
Visibility across applications, developers, support, and security teams streamlines the process to resolve development issues in a pinch and respond to customer support cases rapidly
PagerDuty is satisfactorily-designed for incident mamagement
What do you like best about the product?
I like how i choose to be alerted and mostly i use phone and SMS. I like the On-call duty scheduling that allows me to share on duty responsibilities with my team
What do you dislike about the product?
PagerDuty works well with almost all monitoring tools and there is nothing i don't like about it
What problems is the product solving and how is that benefiting you?
I respond to alerts wherever i am, even on the go. Best-in-class observability for applications
Business operations digitization product
What do you like best about the product?
It identifies tasks that can perform well with suitable digitization processes. It automates projects across the applications to increase production and enhance achievement of set targets. The machine learning system has streamlined integrations and application orchestration.
What do you dislike about the product?
PagerDuty has all digital tools for upgrading business operation models. There is no showdown on performance from my experience.
What problems is the product solving and how is that benefiting you?
The platform has brought together workforce team and customers to work under same goals. It has streamlined cloud and on-premise services. It solves problems experienced by various teams and mobilize resources to the productive projects.
Terrible user experience - to say the least
What do you like best about the product?
PagerDuty is well spread and used by many - though I find less than 0 reasons why..
Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it.
Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it.
What do you dislike about the product?
EVERYTHING. I'll explain:
1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..
2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting
3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.
4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)
5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer.
1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..
2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting
3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.
4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)
5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer.
What problems is the product solving and how is that benefiting you?
They create far more problems than they solve..
We use the product for alerts based on prometheus, emails and integrations (- which suck)
I desperately want to switch to a better solution
We use the product for alerts based on prometheus, emails and integrations (- which suck)
I desperately want to switch to a better solution
The Quickest Service Alert Notifications Available
What do you like best about the product?
For me, the best way to prevent a service failure from impacting production is to promptly notify and recognize the responsible overarching team. When a problem arises with my project, PagerDuty plays a critical role in alerting the appropriate parties in a timely fashion, which is crucial because my company has a number of projects running in parallel. Moreover, I appreciate how adaptable the system is in terms of the alert configurations we may change at any time. There are several ways to acquire assistance more quickly and improve the quality of service.
What do you dislike about the product?
According to my experience, PagerDuty's UI is not straightforward, and the software's configuration settings might be challenging to master. It might be confusing for a new user to figure out how everything works; when anything goes wrong, they provide you a link to the Splunk logs, but when the instances are shut down, the logs disappear.
What problems is the product solving and how is that benefiting you?
We use synthetic testing to monitor the health of the services we provide to other projects within our business. To do this, we combine S4 Clint's health score computation with honeycomb and transmit the results to PagerDuty.
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