PagerDuty Operations Cloud
PagerDutyExternal reviews
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Pretty important tool in our toolbox
What do you like best about the product?
Pagerduty integrates well with the various tools that we use - Cloudwatch, Sentry, Loggly, etc... It's very simple to use and setup. We've built some internal tools around the API to facilitate customization of the schedules, on-call policies, etc...
The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful.
The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful.
What do you dislike about the product?
Historically, the iOS app has been subpar, not allowing for enough customization control. The mobile app period could be a little bit better on both major platforms - it can be a little confusing when you get to the schedules screen for example. Also, some clear indication of which direction to swipe in to ack / resolve an alert would be useful. Essentially just some UX-type improvements would help. The DnD override can be clunky at times, though I imagine that is partially because of the mobile platforms and not entirely under PD's control.
What problems is the product solving and how is that benefiting you?
Visibility and in the moment alerting. We've been able to constantly be aware of what is going on with our platform. From first-time bugs to backed up offline queues to servers running out of IO credits. The Pagerduty app has become a very important tool in our toolbox. Other apps have come and gone - not this one.
No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure.
No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure.
Recommendations to others considering the product:
Spend some time setting up your alert policies properly and make sure your escalations and order of alert mediums is well setup. You'll thank yourself at 3am! Aside from that, take the time to understand how you'll be using the product - it can be quite powerful and can be a real difference maker if implemented properly.
Pagerduty sits at the core of our devops systems, and offers superb integration
What do you like best about the product?
I love the ability to route almost any kind of issue or alert to it, from standard cloud services to our in house application software. I think the ability to create flexible escalation paths is superb.
What do you dislike about the product?
I haven't seen anything I truly dislike. It would be useful to have alternative escalation policies for a service, to define different paths for holidays and other scheduling types.
What problems is the product solving and how is that benefiting you?
We provide IoT data ingestion and analysis for enterprise customers, who expect very high uptime. Pagerduty helps us achieve this with a very small development and operations team by keeping us aware of any problems that might arise, but without putting a burden on us to run our own notification and alerting services. Pagerduty keeps my overhead for running and managing operations as low as possible.
Recommendations to others considering the product:
I recommend doing a trial and seeing how easy it is.
Solid product with good serice and support.
What do you like best about the product?
Supports our operational needs for messaging and is easily managed
What do you dislike about the product?
Nothing significant. It is a solid product
What problems is the product solving and how is that benefiting you?
SMS alerting for service management
Allows administrators to create jobs.
What do you like best about the product?
The best part of the Rundeck Runbook Automation is that it does not try to remove the existing tools, commands or scripts, rather it enhances upon the former settings to get the best out of it. In simpler words, it just removes all the road bumps. It responds to ad-hoc requests and other incidents that might incur and improves the speed, responsiveness and efficiency of the device. The only difference is that instead of spending a lot over IT engineers to do these manually, one just has to spend just a part of it on the software. It makes the diagnosing of incidents and solving them rather easy.
What do you dislike about the product?
Incorporation of some features like single sign-on and certified authentication can surely take the Runbook Automation to up another notch. Also, it can sometimes get difficult to migrate it from a non-clustered environment to a clustered one, so it can use some help in that area as well.
What problems is the product solving and how is that benefiting you?
The ability to run a single set command over a set of servers is splendid. The automation and deployment process has become easier. Just fixing a couple of bugs and introducing a few new updates with the enhancement of features and it will be all set to take the market by storm.
Recommendations to others considering the product:
It is very easy to use and configured. I would recommend this software to others for sure.
Quick and Actionable Info
What do you like best about the product?
Via simple tooling and integrations in PagerDuty our team can find the exact information and alerts we need to ensure uptime.
What do you dislike about the product?
Oncall schedules and the confusion around promoting someone to on call during a current rotation.
What problems is the product solving and how is that benefiting you?
Empowering operations staff to respond quickly to outages and system events.
Recommendations to others considering the product:
I would recommend PagerDuty for folks looking to quickly zero in past the fluff of traditional alert management tool to see the real problems and have the ability to respond more quickly to outages / services impairments.
Pager...always on Duty!
What do you like best about the product?
PagerDuty just works. We needed a supplement to our phone system to route after hours calls to different groups with different schedules along with a technician rotation within each call group. We were able to easily accomplish this with PagerDuty. I also like that you have multiple methods of notification; phone, text, push, email. We've been using the service for the last 7 years and it has been rock solid. Highly recommend.
What do you dislike about the product?
We don't use a lot of the features the service offers but for what we do use, we don't see any downsides.
What problems is the product solving and how is that benefiting you?
It has allowed us to easily control our after hours technician rotation.
All the detail you need, nothing you don't,
What do you like best about the product?
The product is super easy to set up for an entire team. Scheduling is streamlined and easy to understand. There are no surprises. On the backend, it just works and lets me know when there are issues.
What do you dislike about the product?
The amount of detail regarding each incident could be extended.
What problems is the product solving and how is that benefiting you?
We use it to inform us of degraded performance and unexpected issues with memory, CPU or disk.
Easy setup and reliable
What do you like best about the product?
Service is reliable and product you rely on to notify you
What do you dislike about the product?
Nothing bad or areas I dislike. Yet to find any function I would change
What problems is the product solving and how is that benefiting you?
Pagerduty is being used to provide a full global operation service desk where escalation path have been created to alert based on criticality
Can't live without it
What do you like best about the product?
Instant response to events that would otherwise go unnoticed for too long.
What do you dislike about the product?
Nothing really. I'm not just saying that. I think it is a well thought out platform which is stable and reliable and does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
We have PD integrated with our extensive Nagios monitoring system as well as various other business related items such as unpaid invoices. The ability to respond to these items immediately, before stakeholders tell us about it is a huge benefit that increases our reputation and trustworthyness.
Recommendations to others considering the product:
This is the right tool to stay on top of your infrastructure. It is affordable, reliable and essential to your stakeholders.
PagerDuty enables my team
What do you like best about the product?
One of the best and most important features of PagerDuty is its scheduler. My team is able to leverage the flexibility and power of the PagerDuty scheduler to manage our on-call rotation. The escalation functionality of the scheduler assures that our team will always be reachable. No more long wait times when we're needed.
What do you dislike about the product?
PagerDuty is a very robust and capable notification platform. Some of that power comes at a cost of complexity. The user interface is quite useful. However, there could be some usability improvements to simplify configuration. Some of the inputs on the UI are not intuitive and could be confusing for first time users.
What problems is the product solving and how is that benefiting you?
The power of PagerDuty is its scheduler and we take advantage of it to great degree. Configuration of multi-person schedule rotation including the ability to make specific overrides for dates and times make PagerDuty a powerful tool. We've leveraged the email integration of PagerDuty to ensure that our team is always reachable, no matter who is on-call and when. This feature alone has made the investment in PagerDuty invaluable.
Recommendations to others considering the product:
PagerDuty's featureset to manage the on-call rotation of teams is fantastic. The PagerDuty scheduler is top-notch and has many useful features, including the ability to intersect specific team members with specific services. With PagerDuty I'm always ensured that the appropriate team support personnel are contacted. And when they're not available, PagerDuty expertly handles the escalation to the next appropriate person. With PagerDuty's email integration feature, we've enabled our users a simple way to contact our team while leverage the power of PagerDuty to ensure the right person responds. This seemingly simple feature alone has greatly improved the team's ability to respond in a timely manner and has increased our user's satisfaction. Additionally, with PagerDuty's out-of-the-box integrations with other platforms, we were able to easily connect to Slack and AWS. Being able to rely upon PagerDuty as an highly available platform has reduced our maintenance and increased our productivity.
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