PagerDuty Operations Cloud
PagerDutyExternal reviews
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Effective Digital Operations With PagerDuty
What do you like best about the product?
I like getting incident notifications on time
The tool will connect people with incidents based on their expertise
Ensures a good customer experience
The tool will connect people with incidents based on their expertise
Ensures a good customer experience
What do you dislike about the product?
So far nothing gas failed. It has been very useful
What problems is the product solving and how is that benefiting you?
We use the software for bettering customer experience. Incidents are reported and responded to on time
Automation Handle
What do you like best about the product?
I like it's simple,graphical divination of automated tasks with role-based and context-based control.
What do you dislike about the product?
I have not discovered anything bad since we acquired it.
What problems is the product solving and how is that benefiting you?
We get standardised operations procedures.
Tasks automation with easy delegation to participants.
Tasks automation with easy delegation to participants.
" Exclusive Building and Engagement with your Professional Network "
What do you like best about the product?
Simple but comprehensive SaaS incident response platform for IT departments for machine data and human intelligence integration thus improving agility across organizations.
What do you dislike about the product?
I personally to be honest, nothing wrong with it, in fact it is a superb integrator.
What problems is the product solving and how is that benefiting you?
It has fully integrated machine data system and human intelligence in our organisation thus eases much human activities on the go and as a result, it has been saving time and reducing cost in various ways.
Reliable tool for uptime monitoring and advanced alerting.
What do you like best about the product?
Pagerduty is able to cover comprehensively all our monitoring and alerting needs. It's offers so many possible ways to receive alerts either SMS,email or phone call. It's helps us to address our critical incidents on time and aslo it's have great dashboard and mobile app.
What do you dislike about the product?
Very important alerts sometimes were delayed to be sent on time but the technical team has been able to resolve this issue.
What problems is the product solving and how is that benefiting you?
Wonderful reporting tool that show past alerts and notifications. Intergration with Microsoft outlook and slack was great. Technical team has assisted us alot and now we are able to get alerts and notifications on real time basis.
Learn everything you can from an incident using Jeli - the platform makes it easy!
What do you like best about the product?
* Using the incident response bot is a joy, especially during incident response. The bot is simple and flexible, enabling our team to concentrate on incident mitigation. How? Well, the Jeli bot handles all communications sending updates as the incident transpires to different channels (configurable as the incident requires it) & keeping everyone (those participating and those just observing across the company) aware of what is happening. This automation makes us stronger during incident response. We know that upon incident closure, all the details we need to start the incident analysis will be automatically loaded to the Platform.
* Super helpful Incident Analysis Platform. Jeli enables us to centralize all the data needed for thorough incident analysis. The incident data loaded can be transformed by adding more context from other incident-related sources or by just generating your incident narrative from a central location. Yay! It’s slowly becoming our central knowledge database for all things revolving around incident learning.
* It's a pleasure to work with Jeli's team; they are very knowledgeable in this space, down to earth and always willing to help.
* Super helpful Incident Analysis Platform. Jeli enables us to centralize all the data needed for thorough incident analysis. The incident data loaded can be transformed by adding more context from other incident-related sources or by just generating your incident narrative from a central location. Yay! It’s slowly becoming our central knowledge database for all things revolving around incident learning.
* It's a pleasure to work with Jeli's team; they are very knowledgeable in this space, down to earth and always willing to help.
What do you dislike about the product?
* Looking forward to a Jira integration. With this enabled, we can add follow-up projects uncovered from the opportunity all from this central location.
* The incident analysis framework is a little opinionated, but we have worked with Jeli’s team to make it work for us. Also, looking forward to more user-configurable options.
* The incident analysis framework is a little opinionated, but we have worked with Jeli’s team to make it work for us. Also, looking forward to more user-configurable options.
What problems is the product solving and how is that benefiting you?
Jeli has automated a big part of our incident analysis pipeline. Its flexibility extends its usability to track external customer-impacting events and internal “hiccups, " which also provide rich learning opportunities. We don’t need a complete production outage to gain insights into how we can fill in our socio-technical gaps, and Jeli enables us to do that!
Professional and Executive Actionable Intelligence Across Entire Incident
What do you like best about the product?
Pagerduty IT software is trustworthy and reliable operations performance platform delivering visibility and actionable intelligence across the entire incident lifecycle.
How it exceptionally integrate machine data and human intelligence to improve visibility and agility.
How it exceptionally integrate machine data and human intelligence to improve visibility and agility.
What do you dislike about the product?
So far we haven't encountered problems while using it.
What problems is the product solving and how is that benefiting you?
Robust Online integration of machine data and human intelligence thus improving visibility and agility across the entire organisation.
Excellent tool for downtime alerts.
What do you like best about the product?
It have a sleek and intuitive design and does everything perfectly from monitoring to reporting. Easy to create escalation policies to notify incidents and aslo it intergrate well with existing services.
What do you dislike about the product?
It's a solid platform tha monitor our systems very well .We had issues in the beginning when configuring the application but there was enough support from their team.
What problems is the product solving and how is that benefiting you?
Pretty fast support from their technical team. Ability to customize route of notifications and calls . Easy to intergrate with slack and Asana. Aslo it's fairly priced compared to its competitors.
Reliable with custom dashboards
What do you like best about the product?
A library of troubleshooting queries and pre-built dashboards that help resolve development issues in a pinch
What do you dislike about the product?
Continuous monitoring of data for freshness, metric trends and more
What problems is the product solving and how is that benefiting you?
Alerts related to the company's most critical data assets that are routed to the security team and business intelligence team
Jeli Changes the Way You Look at Incidents
What do you like best about the product?
Intuitive interface, insightful data, timelines are so very useful - really helps us make sense of all of our incident data
What do you dislike about the product?
I can't really think of any downsides really, the team is incredibly receptive and quick to help with any issues we have - any issues we have had are access or technical
What problems is the product solving and how is that benefiting you?
We collect a lot of data on our incidents, jeli actually helps us use this data in a meaningful way to build more useful retrospectives and action items from incidents
Jeli is a competitive advantage
What do you like best about the product?
When I ingest the slack messages for an incident, jeli gives me a list of who was involved, how much they spoke up during the incident, and whether they were on-call. I look there first. It opens different questions in my mind than just "what broke?" For example, if someone who wasn't on-call was heavily involved in the resolution, I wonder if this case reveals an important knowledge silo in the organization. As I review the discussions in the incident, I can look for evidence to prove or disprove that hypothesis.
We're in the software business. Thinking about code and services comes naturally. Jeli's tools invite us to ask more questions about the people doing the work. After doing incident reviews focused more on the people, we have uncovered pressures at work in the organization that make detection or remediation more difficult.
We likely just wouldn't even know these things without jeli, 'cos who's gonna realisticly take the time to compare the slack transcript with the pager duty configurations to figure out who was on-call? With jeli doing that work for us, we can ask questions that generate different insights about our business.
We're in the software business. Thinking about code and services comes naturally. Jeli's tools invite us to ask more questions about the people doing the work. After doing incident reviews focused more on the people, we have uncovered pressures at work in the organization that make detection or remediation more difficult.
We likely just wouldn't even know these things without jeli, 'cos who's gonna realisticly take the time to compare the slack transcript with the pager duty configurations to figure out who was on-call? With jeli doing that work for us, we can ask questions that generate different insights about our business.
What do you dislike about the product?
We have some incidents or some teams where not much of the action happens in slack. We can't get the same kinds of insight from the parts jeli makes easy. So there is some chance that we will avoid investigating those incidents.
What problems is the product solving and how is that benefiting you?
The tool itself is already extremely useful. But the expertise of the team is world-class. The more our business grows, the more complex the incidents get. Conventional incident retros look for how the services failed and how to prevent that. They lead to narrow solutions, which increase the complexity.
Jeli's HOWIE guide offers a way to find more insight from incidents and keep your teams closer to what's actually happening in production. Retros, informed by a little time with jeli, are more likely to reveal how experts work under pressure, what they have to know, who they have to know, and what kinds of communication challenges and coordination problems recur.
We want to level up how we learn from incidents before making other investments in the incident management space.
Jeli's HOWIE guide offers a way to find more insight from incidents and keep your teams closer to what's actually happening in production. Retros, informed by a little time with jeli, are more likely to reveal how experts work under pressure, what they have to know, who they have to know, and what kinds of communication challenges and coordination problems recur.
We want to level up how we learn from incidents before making other investments in the incident management space.
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