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Helpful
What do you like best about the product?
Fantastic software that allows you to track and manage your call center with easy way easy to integrate with any tools to manage real-time managment best soft that have self-learning from the past incident.
What do you dislike about the product?
it not about dislike, but there some way is difficult to install this software but also they have help desk they are always there for you to save your time and solve any issue you faced
What problems is the product solving and how is that benefiting you?
call center mangment IT issues that impact our business easy to create group integrations easy way for escalation and monitor the ticket SLA also you can receive all your notification on your mobile.
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The best Integrated Centralized Alerted system
What do you like best about the product?
We use Pager Duty in our sales Department , As there's alot of running tasks and projects and each of them managed by small numbers of the staff so its important for us to be alerted quickly and efficiently for all tasks which needs quick interfere .Pager Duty integrated with alot of internal apps and CRM'S sonit collect all the alerts and gather it all.
What do you dislike about the product?
The calendar in Pager Duty not the best thing as it needs some updates but the rest is fine and working good
What problems is the product solving and how is that benefiting you?
We use pager duty in collecting and gatthering all notifications and alerts through emails or Texts .It helps us to monitor the company software issues when there's issues need to be assigned and escalated
Amazing onboarding experience with rundeck
What do you like best about the product?
1. Helped to understand the business need and accordingly shared the enterprise plan.
2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly
3. Timely followups with the progress
2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly
3. Timely followups with the progress
What do you dislike about the product?
Nothing to dislike about rundeck and team.
What problems is the product solving and how is that benefiting you?
All schedulers and cron across company wide is taken care off by rundeck cluster.
Access management is resolved, HA is available.
Access management is resolved, HA is available.
Get notified even when you are asleep
What do you like best about the product?
I truely appreciate the immediate notifications through push notifications and phone calls and escalation options and the amount of plugins and notification options.
What do you dislike about the product?
PagerDuty does not exactly the most competative when it comes to pricing and support options. Other competitors offer better solutions with more competitive pricing options
What problems is the product solving and how is that benefiting you?
The primary reason for using PagerDuty is to alert and reach out to the responsible parties, primarily when alerts are raised after regular work shifts have ended. System admins depend on being alerted after hours and not having to monitor email alerts constantly. PagerDuty fits the bill precisely as we need it filled.
Recommendations to others considering the product:
If you need 24/7 alerting with numerous integrations available and fully customizable escalation policies, then you need PagerDuty
Rundeck for the Win
What do you like best about the product?
Allowing users to schedule and run jobs later. The APIs and integration with apps such as Jenkins and pagerduty work nicely.
What do you dislike about the product?
Sometimes when bugs happen that break the general abilities of Rundeck not being communicated about it.
What problems is the product solving and how is that benefiting you?
Having a central place to do deployments and benefits are logging, having error messages, and an audit trail for everything.
User friendly
What do you like best about the product?
the way it scales and manages remote machines.
What do you dislike about the product?
some time the support , knowledge is not so clear
What problems is the product solving and how is that benefiting you?
a lot like upgrade.
Best Tool Run and Schedule your Scripts
What do you like best about the product?
Being able to schedule your scripts along with Ansible Scripts and adding multiple types of scripts as different steps is a massive thing for IT automation
What do you dislike about the product?
Lack of Multiple domain login and encryption process of domain login password is a hectic process to go through
What problems is the product solving and how is that benefiting you?
Using this to automate your IR infrastructure is a massive time saving for the operations team. With Ansible connecting to AWS, vcenter and performing automation without any manual intervention is the best thing to save time and money in IT infrastructure automation.
Recommendations to others considering the product:
If you are in IT and want to perform automation for your infrastructure, this is the best thing you can have. Also, having a GUI instead of a command line is a big plus point as well.
Rundeck Review
What do you like best about the product?
Running Build Jobs and Deploy New Release
Easy to Access
Show Logs and show analysis of Build Status
Easy to Access
Show Logs and show analysis of Build Status
What do you dislike about the product?
Nothing Right Now as I am just a user of it, not the one who installed it
but from user side, it is good software
but from user side, it is good software
What problems is the product solving and how is that benefiting you?
Running Build Jobs and Deploy New Release
Easy to setup, use and get going
What do you like best about the product?
The UX of the application is effortless to set up on-call schedules and integrate with various other products/services. Once can signup and get going within minutes.
What do you dislike about the product?
There is nothing to dislike about PagerDuty, and it does what it says. PagerDuty team takes feedback from users to consistently improve their product.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our engineers about any failures in our production infrastructure. PagerDuty allows use to effortlessly integrate with AWS and a couple of other services like CloudAMQP, Atlas, etc.
Recommendations to others considering the product:
Go for it. There is no other product with the number of products/services PagerDuty integrates with
Great On System for Managing On Call Alerts
What do you like best about the product?
A solid, dependable, scaleable, reliable alert management tool that integrates with a large number of systems. Website/portal is easy to navigate; you don't get lost trying to get things done. System allows each user to select how they are notified (call, e-mail, text, teams message) of alerts and in what order.
What do you dislike about the product?
It's tough to find things we don't like, besides it waking us up in the middle of the night because a critical system is down (exactly what it's supposed to do). We do wish there was a way to send an e-mail to an e-mail address that isn't a licensed user to keep others informed of who is on call.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to manage our operations on-call team. It routes all critical alerts to the correct engineer based on which system is alerting and what time of day the alert was received. This has reduced our time to respond to alerts and helped up meet and measure our SLA's
Recommendations to others considering the product:
Please allow notifications to be sent to an e-mail address of an unlicensed user when the on-call resource changes. Would be very helpful in keeping folks in the loop on who is on call.
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