We primarily use this solution to track alerts from our cloud environment and monitor and respond to alerts on our cloud platform.
PagerDuty Operations Cloud
PagerDutyExternal reviews
921 reviews
from
and
External reviews are not included in the AWS star rating for the product.
It helps us track alerts in our cloud environment, but the user interface could be more intuitive
What is our primary use case?
What is most valuable?
The ease of having it on a mobile phone is valuable. We can always track incidents wherever we are, even away from our computers. Additionally, the escalation feature for incidents to senior engineers or other people is very useful.
What needs improvement?
The user interface could be more intuitive. Initially, when we started using it, we had issues viewing some options because we had information issues in my role as an observer, not the responder. Therefore, I couldn't view buttons like acknowledgements because they were not showing up.
For how long have I used the solution?
We have been using this solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the organization.
Which solution did I use previously and why did I switch?
We previously used Dynamic which is similar to PagerDuty but with more Microsoft resources.
How was the initial setup?
The initial setup is straightforward.
What was our ROI?
With the number of features we get, I believe it's a handy tool that is worth the money, so it's a great return on investment.
What other advice do I have?
I rate this solution a seven out of ten. The solution is good, but the user interface could be improved. I advise new users to spend time reading documentation or about the type of features to understand how it works and how to set it up.
Perfect solution for monitoring application performance.
What do you like best about the product?
Pagerduty is fantastic monitoring tool that is easy to use and deploy. It's offers complete visibility of your entire environment. Highly remarkable AI-based error tracking and reporting. Well developed alerts and notifications triggers.
What do you dislike about the product?
Overall performance of this application has been extremely good. No dislike at all.
What problems is the product solving and how is that benefiting you?
Pagerduty is very affordable application and cheap to maintain. Easy to configure and implement. Great support we get from their team and they very responsive. It's aslo offers alerts on time to the technical department team.
PagerDuty's features are enough to satisfy the needs of our group
What do you like best about the product?
What I like best about PagerDuty is the simple but effective alerting strategies for controlling on-call personnel. Schedules and rules may be predetermined, which makes it easy to manage on-call staff. Additionally, Slack's connectivity with other services is excellent. We have not had any issues connecting it to external alerting services, which are compatible with most. It is possible to set up basic integrations for your alerting systems through their APIs.
What do you dislike about the product?
I wouldn't say I like PagerDuty because it does not have native support for managing services. PagerDuty makes it challenging to keep track of people and their jobs on the platform if one does not use it frequently. Another downside is that PagerDuty does not support two-factor authentication, which should be industry standard by now.
What problems is the product solving and how is that benefiting you?
PagerDuty is solving the problem of inefficient on-call scheduling, notifications, and escalations. This benefits you by allowing teams to resolve incidents faster and improve mean time to resolution.
Reliable incidents alerting tool.
What do you like best about the product?
The functionalities provided in this system works very well. Interface is aesthetically pleasing. Multiple notifications options either on phone or app notifications. I like aslo the welcoming customer support team that has assisted us all the way.
What do you dislike about the product?
Non yet . It's simple and straightforward monitoring tool with very helpful customer support team.
What problems is the product solving and how is that benefiting you?
Pagerduty offers exceptional services in terms of monitoring our applications. Notification are sent on time to the technical team. Very organized and welcoming customer support team.
Digital Operations Management Made Easy Thanks to - PagerDuty
What do you like best about the product?
Getting notified and attending to incidents is not only made easy but also fast.
It connects the right team/person with the right incident for fast response
It connects the right team/person with the right incident for fast response
What do you dislike about the product?
Sometimes ticketing can be overwhelmed. However, it's an overall worthy software
What problems is the product solving and how is that benefiting you?
PagerDuty ensures better coordination of teams and makes it easy to attend to incidents.
A Powerful Digital Operations Management Software
What do you like best about the product?
It enhances customer experience
Handles issues in real time
Identify problems and ensures they don't reoccur in future.
Handles issues in real time
Identify problems and ensures they don't reoccur in future.
What do you dislike about the product?
This tool is not for beginners. Needs experience to use it.
What problems is the product solving and how is that benefiting you?
We use this product to make customer experience better and to identify problems faster for better solutions.
Makes incident analysis easier and more impactful
What do you like best about the product?
- The narrative builder and report authoring process removes a ton of toil while performing incident writeups while making it easier to extract more learnings from the incident
- The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform
- The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time
- The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience
- The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform
- The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time
- The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience
What do you dislike about the product?
- The framework for incident analysis that they provide, while flexible, can run counter to the current practices of an organization, so there may be some friction aligning your organization's policies and expectations to what Jeli produces
- Some options aren't yet user configurable, which makes them somewhat tedious to modify
- Some options aren't yet user configurable, which makes them somewhat tedious to modify
What problems is the product solving and how is that benefiting you?
Jeli is reducing the amount of toil required to produce high-quality incident analysis by providing more automation and simplicity than our current approach using Google Docs templates. This frees up engineer time and increases our ability to analyze incidents we traditionally would have overlooked.
rapid response to incidents and alerts
What do you like best about the product?
It allows us to monitor multiple platforms, servers, databases, among others, it is easy to use, its interface is clean, it allows us to configure it to our liking, one thing that has impressed us is how fast the alerts work, it allows us to configure and manage the schedules and guard of the technicians.
What do you dislike about the product?
when using many features it decreases in overall performance.
What problems is the product solving and how is that benefiting you?
It has helped the team manage all kinds of incidents. We can receive alerts by email or SMS in real time, in addition to identifying critical points and server performance trends, it provides us with statistical reports of recurring incidents.
Powerful monitoring tool that intergrates seamlessly with other products.
What do you like best about the product?
I love how extremely reliable pagerduty is. It's a premium product that offers realtime monitor of your overall systems infrastructure health. It intergrates well with other products especially slack and Jira. It's alerts and notifications are sent on time and technical team is able to act very fast.
What do you dislike about the product?
The team has nothing to dislike so far . Pagerduty has tremendously offered the best services in monitoring ou entire system infrastructure.
What problems is the product solving and how is that benefiting you?
Pagerduty is reliable ,stable and cost effective system monitoring solution. Alert and notifications are sent on real time. Great reports that helps us to see what really happening on each system.
Incredible tool for assessing and managing incidents
What do you like best about the product?
PagerDuty employs artificial intelligence and machine learning to help monitor the entire product architecture and helps automatically detect any incidents and their root causeso as to resolve them quickly before critical damage is done. It has a group alert feature that brings together all alerts as a single incident and alert suppression feature which helps avoid or minimize interruptions. It keeps a copy of previous incidents and their remedies and this helps speed up future responses to similar incidents. It integrates seamlessly with quite a number of third party products like servicenow, aws and more others and this means you don't have to change your existing working environment. It gives clear and detailed insights about any insights, their root cause, runbook information and even offers the options of running post mortems on incidents so as to improve future responses.
What do you dislike about the product?
With a tool like PagerDuty which has quality and effective features, it's very difficult for me to pinpoint anything that i dislike in this product. So generally am satisfied with everything about it.
What problems is the product solving and how is that benefiting you?
PaperDuty finds its use in our organization as an incident management tool to helps us manage any incidents in the software product development cycle. It offers us with the most reliable incident management experience allowing us to assess any incidents, pinpoint their root causes and resolve them quickly before their impacts become severe. With this, we have been able to deliver quality products to our customers.
showing 171 - 180