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My PD use
What do you like best about the product?
Native SRE and DevOps framework embedded in the tool to support incdent management function.
What do you dislike about the product?
Only available as SaaS solution, sometime have to work through firewall and other security requirements causing delay.
What problems is the product solving and how is that benefiting you?
Proactive Incident response, progressing to self heal incident response.
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Always wake up to your outage!
What do you like best about the product?
It is the only tool out there that has the ability to email, call, and text. It is very customizable on escalation for alerts as well.
What do you dislike about the product?
Nothing really, the only thing that would be an added bonus is the ability to have two active schedules and a quick easy way to swap the active one.
What problems is the product solving and how is that benefiting you?
We use it for outages and call tree escalation.
Very useful
What do you like best about the product?
That is very useful for a DevOps team, it is easy to manage and has a lot of integration.
What do you dislike about the product?
I do not have anything to dislike about it.
What problems is the product solving and how is that benefiting you?
We are solving the following problems: the schedule of the on-call.
Recommendations to others considering the product:
Don't have now any recommendations
PagerDuty Reduces MTTR and Alert Noise
What do you like best about the product?
One of the most useful features of PagerDuty is the intelligent alert grouping. Along with providing previous or current incidents that are related. The intelligent dashboards also help provided insight into team and environment health.
What do you dislike about the product?
It would be nice to be able to provide some customizations to operational review reporting so that I can re-run reports or create a report of more than a quarter worth of data.
What problems is the product solving and how is that benefiting you?
We experienced problems spinning up an incident, getting the correct people to work on the issue, and communicating the status to stakeholders. We can not spin up an incident and begin communicating within minutes. Along with we can now measure our operational fitness through the use of the out of the box reporting.
Good
What do you like best about the product?
The scheduling of shifts and the linked incidents
What do you dislike about the product?
Not possible to see the historical calls and it time
What problems is the product solving and how is that benefiting you?
shift allocation and on-call rotation
Till now, it’s a good application
What do you like best about the product?
Portal is organized. It's really to navigate and look for recent tickets and calls. Provides easy access for call back and shows the time table for all the team members.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
What do you dislike about the product?
We come across an issue for scheduling team members. It didn't fully integrate for a week schedule. Two members were crossing on one day.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
What problems is the product solving and how is that benefiting you?
We are using this for IT alerting and our on call schedule for weekends and after 6.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
Recommendations to others considering the product:
everyone should try this for once. It's a good application for IT alerting. Logs in time. Shows all the schedule. Really handy application to use for on call small to medium teams.
Pagerduty integrates easily
What do you like best about the product?
The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops.
What do you dislike about the product?
The incident workflow could be easier to customize.
What problems is the product solving and how is that benefiting you?
Allowing multiple people to respond to incidents and auto document the resolution.
Tried and true, tested and proven. Looking for the best in immediate alerting? Look no further!
What do you like best about the product?
It's a solid, comprehensive, and reliable tool. From the configuration and setup, down to the mobile application (if you choose to use it), you can immediately see that it's a tool that does what's it's supposed to do.
What do you dislike about the product?
There are some scheduling limitations (i.e., there's no ideal of groups or teams, it's based on individuals) and I have found that as they continue to grow, they move features (i.e., API integration for something like ServiceNow) from one tier to the next forcing you to graduate to the next tier, which is an added expense for each user.
What problems is the product solving and how is that benefiting you?
I use PD for immediate response and alerting as an extension for my enterprise's monitoring.
Gotta love PagerDuty!
What do you like best about the product?
The pagerduty software is great, and the community, which is just as greater as the software.
What do you dislike about the product?
There's not really much that I dislike, they're doing great with what they're going.
What problems is the product solving and how is that benefiting you?
They're helping to solve a lot of problems! The benefits outweigh the problem, and I wish I'd have found them sooner.
Great tool for managing production incidents
What do you like best about the product?
PagerDuty is great for having team members on call and getting paged about production incidents.
What do you dislike about the product?
PagerDuty can improve the linking between teams, members, and services.
What problems is the product solving and how is that benefiting you?
We solve the problem of visibility into production incidents and the response times to them.
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