PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best incident management application in the industry
What do you like best about the product?
Best incident management application in the industry with all the required integration and multiple ways for notifications.
it is very easy to create and track the production incidents.
it is very easy to create and track the production incidents.
What do you dislike about the product?
Slack integration is complex, it does not allow multiple services to be integrated at once.
Also, no direct way to integrate with google chat.
Also, no direct way to integrate with google chat.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms.
Easy incident managment
What do you like best about the product?
Easy service addition and configuration via UI
What do you dislike about the product?
PD API is not working as expected and no documentation available as required
What problems is the product solving and how is that benefiting you?
We can easily escalate any incident as per levels
All in one place for incident management and Streamline RCA report
What do you like best about the product?
Easy to diagnose from service dependency.
Best part is the service dependency which shows how services are impacted.
Best part is the service dependency which shows how services are impacted.
What do you dislike about the product?
They should include some AIOPS feature in free tier
What problems is the product solving and how is that benefiting you?
It eliminate the need of different management tools for incidents.
Centralized place for incident flow.
integration with JIRA is awesome.
Centralized place for incident flow.
integration with JIRA is awesome.
A Proactive Solution with Room for Improvement
What do you like best about the product?
PagerDuty excels at providing comprehensive insights into issues and offers seamless integrations with other monitoring services like Datadog and New Relic. Its tiered on-call rotation (levels 1-5) is also a valuable feature.
What do you dislike about the product?
We've encountered instances where PagerDuty fails to send notifications, sometimes auto-resolving at Level 1. This has led to missed issues, negatively impacting our health dashboard and overall incident response.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us proactively identify and resolve issues, allowing us to track each team's responsiveness and ultimately improve the quality of our applications.
Best for Incident Management
What do you like best about the product?
- Reliable Alerting and Notifications
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
What do you dislike about the product?
- High Cost
- Limited Reporting Features
- Alert Noise and Latency
- Limited Reporting Features
- Alert Noise and Latency
What problems is the product solving and how is that benefiting you?
- Manual On-Call Management
- Post-Incident Analysis Gaps
- Post-Incident Analysis Gaps
Best incident management tool ever
What do you like best about the product?
easy to use and implement,
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
What do you dislike about the product?
few features are paid, that must be included in one plan
What problems is the product solving and how is that benefiting you?
calling when incident created, so it can not miss.
Must have tool for incident managemnt
What do you like best about the product?
Esclation policies , How it group together incident and reduce noise
What do you dislike about the product?
MOst features are now add-on which makes it difficult to convince managemnt to buy.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us reach out to people during the incident and esclation policies help us get someone on the call when it is absoultely needed.
PagerDuty is so awesome product that nobody wants to get notified of any alerts in system
What do you like best about the product?
As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc.
What do you dislike about the product?
Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc)
What problems is the product solving and how is that benefiting you?
Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place
PagerDuty bailed me out in mission critical services
What do you like best about the product?
I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.
What do you dislike about the product?
The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.
Reliable alerting platform to ensure operations continuity
What do you like best about the product?
We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts.
What do you dislike about the product?
I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly.
What problems is the product solving and how is that benefiting you?
The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement.
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