Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for service alerts and event routing, and then transitioned to operational views and dashboarding. It eventually became central to our alerting systems, where all monitoring tools would send information to PagerDuty, enabling event management and routing to whoever was on call.
PagerDuty Operations Cloud
PagerDutyExternal reviews
908 reviews
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Best for Incident Management
What do you like best about the product?
- Reliable Alerting and Notifications
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
What do you dislike about the product?
- High Cost
- Limited Reporting Features
- Alert Noise and Latency
- Limited Reporting Features
- Alert Noise and Latency
What problems is the product solving and how is that benefiting you?
- Manual On-Call Management
- Post-Incident Analysis Gaps
- Post-Incident Analysis Gaps
Best incident management tool ever
What do you like best about the product?
easy to use and implement,
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
What do you dislike about the product?
few features are paid, that must be included in one plan
What problems is the product solving and how is that benefiting you?
calling when incident created, so it can not miss.
Must have tool for incident managemnt
What do you like best about the product?
Esclation policies , How it group together incident and reduce noise
What do you dislike about the product?
MOst features are now add-on which makes it difficult to convince managemnt to buy.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us reach out to people during the incident and esclation policies help us get someone on the call when it is absoultely needed.
PagerDuty is so awesome product that nobody wants to get notified of any alerts in system
What do you like best about the product?
As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc.
What do you dislike about the product?
Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc)
What problems is the product solving and how is that benefiting you?
Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place
PagerDuty bailed me out in mission critical services
What do you like best about the product?
I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.
What do you dislike about the product?
The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.
Reliable alerting platform to ensure operations continuity
What do you like best about the product?
We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts.
What do you dislike about the product?
I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly.
What problems is the product solving and how is that benefiting you?
The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement.
one of the best incident management tool
What do you like best about the product?
Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty
What do you dislike about the product?
The support for the pagerduty is less and the pricing is high
What problems is the product solving and how is that benefiting you?
As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured
Centralized alert management with customizable routing and superior scheduling
What is our primary use case?
What is most valuable?
The product used to be unique in getting the message to the right person to fix the job. It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person. A significant advantage is that it includes a metrics overlay, which provides an overview of what is happening in the environment, and its scheduling capabilities are superior to other operations.
What needs improvement?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
What do I think about the stability of the solution?
The solution has been 100% stable with no issues due to PagerDuty.
What do I think about the scalability of the solution?
The product was highly scalable, with no limits on the number of applications or event routing rules. However, managing a large number of these became cumbersome, suggesting a need for a way to define everything in code.
How are customer service and support?
The customer service was amazingly good. They helped us build our event routing.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is very straightforward, allowing users to be up and running within minutes. Usually, one knowledgeable person is enough to manage it.
What's my experience with pricing, setup cost, and licensing?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog to better customize purchases.
What other advice do I have?
I'd rate the solution ten out of ten.
Enables us to bifurcate teams and redirect alerts
What is our primary use case?
We use the solution for incident management.
What is most valuable?
PagerDuty helps you bifurcate teams and redirect alerts to specific teams. It has good user management and is easy to plug in. It has good APIs to integrate with our apps and send alerts, making it compatible with most applications. It becomes a powerful infrastructure when handling priority applications, so we use it during the critical phase of our engineering development.
What needs improvement?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you cannot extend it to send alerts to other teams. You can escalate it within the team but not redirect the alert to different teams.
How are customer service and support?
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app can call the on-call person even when the system is offline. It helps you handle alerts quickly, ensuring a fast turnover.
How was the initial setup?
It's straightforward to set up for an organization. It is easy to integrate with our apps.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Relax You'll Be Paged When You're Attention Is Required
What do you like best about the product?
1. Integration with our existing tools
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
What do you dislike about the product?
1. Complexity of initial set-up
2. Pricing 3. Not a very user-friendly UI
2. Pricing 3. Not a very user-friendly UI
What problems is the product solving and how is that benefiting you?
Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
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