We use the solution for incident management.
PagerDuty Operations Cloud
PagerDutyExternal reviews
921 reviews
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Seamless Incident Management with Powerful Integrations
What do you like best about the product?
PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points
What do you dislike about the product?
- maybe new AI/automated workflows or automatic post-mortem functionality
- pricing is high relative to perceived value, especially for smaller orgs
- pricing is high relative to perceived value, especially for smaller orgs
What problems is the product solving and how is that benefiting you?
it helps prevent critical alerts from being missed by routing monitoring or event tool signals into a structured oncall system where the right person is notified with escalation until someone responds
Powerful Alerting and Monitoring, Though Interface Takes Getting Used To
What do you like best about the product?
Serves as a useful application for configuring alerts and monitoring key processes. The ability to set up an on-call rota and define clear escalation policies are great features.
What do you dislike about the product?
Nothing major for me, but I felt the interface was clunky and it took me a while to get used to the navigation. For a new user, it could be a daunting experience.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to monitor or data pipelines and table refreshes. We also use it to alert failure of the BI model builds. We were able to integrate PD with those platforms we use for the above-mentioned processes, and it helps us stay on top of issues and address them immediately before they cause further, bigger problems.
Timely Alerts with Effortless Setup
What do you like best about the product?
I find the PagerDuty mobile app very useful because it allows me to check, acknowledge, resolve, and assign alerts right from the app. The alerts are communicated promptly through phone, email, or SMS, enabling immediate investigation and resolution. The simple UI of the mobile app and the detailed web portal are standout features.
What do you dislike about the product?
Sometimes I face issues with sso login. I cant find any other issues
What problems is the product solving and how is that benefiting you?
PagerDuty ensures timely alerts through phone, email, or SMS, enabling prompt investigation and resolution of issues, which benefits both my organization and me.
Streamlines incident response procedure
What do you like best about the product?
Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.
The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.
The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.
What do you dislike about the product?
Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days.
What problems is the product solving and how is that benefiting you?
Getting people working together quickly whenever there is an incident.
Easy incident managment
What do you like best about the product?
Easy service addition and configuration via UI
What do you dislike about the product?
PD API is not working as expected and no documentation available as required
What problems is the product solving and how is that benefiting you?
We can easily escalate any incident as per levels
All in one place for incident management and Streamline RCA report
What do you like best about the product?
Easy to diagnose from service dependency.
Best part is the service dependency which shows how services are impacted.
Best part is the service dependency which shows how services are impacted.
What do you dislike about the product?
They should include some AIOPS feature in free tier
What problems is the product solving and how is that benefiting you?
It eliminate the need of different management tools for incidents.
Centralized place for incident flow.
integration with JIRA is awesome.
Centralized place for incident flow.
integration with JIRA is awesome.
A Proactive Solution with Room for Improvement
What do you like best about the product?
PagerDuty excels at providing comprehensive insights into issues and offers seamless integrations with other monitoring services like Datadog and New Relic. Its tiered on-call rotation (levels 1-5) is also a valuable feature.
What do you dislike about the product?
We've encountered instances where PagerDuty fails to send notifications, sometimes auto-resolving at Level 1. This has led to missed issues, negatively impacting our health dashboard and overall incident response.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us proactively identify and resolve issues, allowing us to track each team's responsiveness and ultimately improve the quality of our applications.
Best for Incident Management
What do you like best about the product?
- Reliable Alerting and Notifications
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
What do you dislike about the product?
- High Cost
- Limited Reporting Features
- Alert Noise and Latency
- Limited Reporting Features
- Alert Noise and Latency
What problems is the product solving and how is that benefiting you?
- Manual On-Call Management
- Post-Incident Analysis Gaps
- Post-Incident Analysis Gaps
Reliable alerting platform to ensure operations continuity
What do you like best about the product?
We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts.
What do you dislike about the product?
I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly.
What problems is the product solving and how is that benefiting you?
The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement.
Enables us to bifurcate teams and redirect alerts
What is our primary use case?
What is most valuable?
PagerDuty helps you bifurcate teams and redirect alerts to specific teams. It has good user management and is easy to plug in. It has good APIs to integrate with our apps and send alerts, making it compatible with most applications. It becomes a powerful infrastructure when handling priority applications, so we use it during the critical phase of our engineering development.
What needs improvement?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you cannot extend it to send alerts to other teams. You can escalate it within the team but not redirect the alert to different teams.
How are customer service and support?
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app can call the on-call person even when the system is offline. It helps you handle alerts quickly, ensuring a fast turnover.
How was the initial setup?
It's straightforward to set up for an organization. It is easy to integrate with our apps.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
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