Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for service alerts and event routing, and then transitioned to operational views and dashboarding. It eventually became central to our alerting systems, where all monitoring tools would send information to PagerDuty, enabling event management and routing to whoever was on call.
PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
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Best incident management application in the industry
What do you like best about the product?
Best incident management application in the industry with all the required integration and multiple ways for notifications.
it is very easy to create and track the production incidents.
it is very easy to create and track the production incidents.
What do you dislike about the product?
Slack integration is complex, it does not allow multiple services to be integrated at once.
Also, no direct way to integrate with google chat.
Also, no direct way to integrate with google chat.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms.
Best incident management tool ever
What do you like best about the product?
easy to use and implement,
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
What do you dislike about the product?
few features are paid, that must be included in one plan
What problems is the product solving and how is that benefiting you?
calling when incident created, so it can not miss.
PagerDuty is so awesome product that nobody wants to get notified of any alerts in system
What do you like best about the product?
As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc.
What do you dislike about the product?
Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc)
What problems is the product solving and how is that benefiting you?
Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place
PagerDuty bailed me out in mission critical services
What do you like best about the product?
I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.
What do you dislike about the product?
The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.
Centralized alert management with customizable routing and superior scheduling
What is our primary use case?
What is most valuable?
The product used to be unique in getting the message to the right person to fix the job. It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person. A significant advantage is that it includes a metrics overlay, which provides an overview of what is happening in the environment, and its scheduling capabilities are superior to other operations.
What needs improvement?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
What do I think about the stability of the solution?
The solution has been 100% stable with no issues due to PagerDuty.
What do I think about the scalability of the solution?
The product was highly scalable, with no limits on the number of applications or event routing rules. However, managing a large number of these became cumbersome, suggesting a need for a way to define everything in code.
How are customer service and support?
The customer service was amazingly good. They helped us build our event routing.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is very straightforward, allowing users to be up and running within minutes. Usually, one knowledgeable person is enough to manage it.
What's my experience with pricing, setup cost, and licensing?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog to better customize purchases.
What other advice do I have?
I'd rate the solution ten out of ten.
Relax You'll Be Paged When You're Attention Is Required
What do you like best about the product?
1. Integration with our existing tools
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
What do you dislike about the product?
1. Complexity of initial set-up
2. Pricing 3. Not a very user-friendly UI
2. Pricing 3. Not a very user-friendly UI
What problems is the product solving and how is that benefiting you?
Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
Very intuitive and ease of use
What do you like best about the product?
User-friendly interface, powerful tools, and features, ease of integration, and responsive customer support
What do you dislike about the product?
Alerting and knowledge base support, push notification
What problems is the product solving and how is that benefiting you?
Alerting, integrations, and Automation
PagerDuty (An Alerting tool)
What do you like best about the product?
For our organization to preventing any cause or any hazard this application is very good, the pager duty send the alert to the responsible person with real time based and the scalibility is very good as compare to other tool or software
What do you dislike about the product?
THe UI is not as per standard and hope so it can be cheaper from other alternatives.
What problems is the product solving and how is that benefiting you?
the incident management feature make this software in unique way and Alerting system of pagerduty is very good and it very help to us analyse the risk and send the alert to the responsible person which saves time.
Works as intended
What do you like best about the product?
Pagerduty is an incident management tool. Its very easy to use and has all the features such as it alerting and monitoring. it can be integrated with many applications. it has a great software experience due to its vibrant ui.
What do you dislike about the product?
Nothinhg as of now pagerduty hasnt given any problems to us it is fabulous and i just enjoy working with it.
What problems is the product solving and how is that benefiting you?
its a great time saver you can let your complete team know about any issues by creating an incident and you can tag the users in that incident. one can also prioritize the incident.
A Software of Incident Management
What do you like best about the product?
the use of pagerduty is very relaible, and portal is very organzied and implementation of that software is very easy, and in last the UX is very good
What do you dislike about the product?
it is little bit Costly, many of time they send multi alert for short span of time which irritate to us rest all is good.
What problems is the product solving and how is that benefiting you?
Reliable, Incident management is very good and systematic way thats all
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