External reviews
External reviews are not included in the AWS star rating for the product.
Great Tool for Oncall Shifts and Monitoring Alerts
What do you like best about the product?
Great tool for Monitoring and attend alerts for oncall shifts. Simplifies scheduling and notifications for shared oncall. Great team oncall hotline management system to use within our organization
What do you dislike about the product?
Getting same alert over and over via call even after acknowledged through the app. It would be great if the notifications are cleared themselves when irrelevant. Also there's no snooze option after alert is acknowledged.
What problems is the product solving and how is that benefiting you?
Monitoring and attend alerts efficiently and assign to relevant teams. Can configure to receive alerts via email, phone call, text message and on call. Great flexibility to adjust shifts in the web app.
Recommendations to others considering the product:
I would recommend other IT service teams to use PgerDuty manage their alerts notifications efficiently
- Leave a Comment |
- Mark review as helpful
NVIDIA PagerDuty review
What do you like best about the product?
Paging functions, reports, realtime help.
What do you dislike about the product?
Constantly changing subscription features.
What problems is the product solving and how is that benefiting you?
Real time paging for incidents. The software is helpful to us as team members get accounts. metrics coming out of PD help us to analyze where we need to fix.
Recommendations to others considering the product:
Yes I recommend PD for other customers
Great place to keep all of your alarms - organized!
What do you like best about the product?
Shifts, ability to easily manage various alarms priorities, and again - shifts rotation. Also, you can include PagerDuty in any major service available out there! Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents - even ones that doesn't use PagerDuty!
What do you dislike about the product?
There's no ability to make team members unavailable to respond in case of vacation or Out Of Office. That feature (to exclude them from shifts temporary) would be really awesome, as it's currently needed to edit shifts if you don't want to interrupt someone on vacation.
What problems is the product solving and how is that benefiting you?
Alarms from production environments on 2 projects are forwarded to Pager Duty. Tool allows us to create custom actions and notify various team-members, in order to escalate issues to the right people - at the right time!
Recommendations to others considering the product:
Even the lowest-price plan will get you to forget about all traditional alarming systems used before - and you will wish to move every future alarm to Pager Duty.
Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster!
Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster!
Implement complex solution using built-in add-ons.
What do you like best about the product?
The opportunity to consistently implement complex or simple solutions. Additionally, it provides you with the capability to enhance the optimization of yours with your tuning and environment at different levels. Interacts nicely along with other kinds of offerings from the provisioning of VM/Server guides to the remediation play publications.
What do you dislike about the product?
Greater proof and regulations set examples. More bodily JVM/App management tools. Data logging filesystem on GC cycles, other metadata and active heap. More executive review, the power to effortlessly search through a number of tasks for most executions of a certain user or node. To figure out the achievements of an implementation, IE is going to show ninety-nine % success rather than zero % success in case the job functions at a hundred nodes but fails one, respectively. Further runs might equate to aggregate percentages.
What problems is the product solving and how is that benefiting you?
For a variety of purposes, Rundeck is really a utility that we utilize across the company of ours. It is an excellent add-on to run scripts without logging onto a server. Moreover, we've a very great vm feed utility for executing PowerShell and combining with PowerCLI. It's employed for applying software program, be it bundles, configurations or perhaps kernel patches.
Recommendations to others considering the product:
In comparison to Jenkins, up the features.
PagerDuty really improved our incident management
What do you like best about the product?
It's really easy to set up and has instant responsiveness. People get a call from PagerDuty within seconds from the time when a notification is sent from one of the production systems.
What do you dislike about the product?
When using integration with tools like StatusCake it's hard to split notifications into separate services on the side of PagerDuty. This might need resolving once we grow and have multiple quick reaction teams taking care of different systems.
What problems is the product solving and how is that benefiting you?
We were looking for a system that would escalate issues to the right people almost instantly. The main benefit is a decreased downtime time, because the team is able to react quickly.
Easy to use, great alerting and incident management
What do you like best about the product?
PagerDuty is extremely easy to implement and get running quickly. Very straightforward with good documentation, and we saw results almost immediately with our setup. Going from no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple forms of contact was a game changer for us.
What do you dislike about the product?
It can be a bit cumbersome to schedule multiple overrides at once, from an administration perspective. As an admin as well, I would like to be able to force my users to use specific types of notifications, such as forcing them to have email, SMS, and phone number notifications set up, but I don't believe that's possible. You have to rely on your users to have set up the appropriate notifications.
What problems is the product solving and how is that benefiting you?
Previously, we relied on mostly email notifications to tell us when something went wrong, and those weren't insistent enough. We needed a system that could continue harassing people for critical incidents until someone picked up and said they were on it, and PagerDuty helped tremendously with that. From a small company, the ease of implementation and maintenance has made it a very hands-off system - we only have to make changes to schedule overrides or to deal with business or process changes.
Recommendations to others considering the product:
I'd recommend anyone to use PagerDuty. Ease of implementation and effectiveness are amazing. Unless you need to integrate it with a lot of custom systems, self-implementation and maintenance (adding users, additional alerts, etc.) should be a breeze.
Many integration options and schedule capabilities that is flexible for our team
What do you like best about the product?
The number and flexibility of the integrations that will feed into the system, the ways that we can set things up for notifications, and for on-call schedules/shifts.
PagerDuty allows us to monitor our most critical assets, have a consistent method to be notified, and to track the response to those notifications so other team members see the status of incidents in real-time.
I really like the mobile app options for notifications, as well as the ability to cut through Android's DND feature, etc.
PagerDuty allows us to monitor our most critical assets, have a consistent method to be notified, and to track the response to those notifications so other team members see the status of incidents in real-time.
I really like the mobile app options for notifications, as well as the ability to cut through Android's DND feature, etc.
What do you dislike about the product?
Pricing options have left it out of reach for a small team in the past. However, with the addition of the professional plan, it's perfect for us to benefit from some of the features, without making as large a financial commitment while we are still a small ops team.
Because of the abilities this product has, it can be pretty overwhelming, so it took a little longer to get this set up for us.
Because of the abilities this product has, it can be pretty overwhelming, so it took a little longer to get this set up for us.
What problems is the product solving and how is that benefiting you?
The ability to set up schedules with a rotating on-call person, and gives us the ability to have reliable notifications from critical services to ensure we're responding when there are issues.
We have several critical services that we are monitoring, some monitors are web checks, others are due to API results, etc. so they are from different systems, and there's some more complicated logic that dictates whether it's a problem or not and we're able to accomplish the alerts we need but only the ones we care about with PagerDuty notifications.
We have several critical services that we are monitoring, some monitors are web checks, others are due to API results, etc. so they are from different systems, and there's some more complicated logic that dictates whether it's a problem or not and we're able to accomplish the alerts we need but only the ones we care about with PagerDuty notifications.
Recommendations to others considering the product:
There are many options out there for similar products, however, our experience has been great and we tested a few others. For the price point and feature set they provide, we don't have any complaints (except for when we get a notification at 2 AM - ha!)
Very useful to notify critical alerts in our environment
What do you like best about the product?
Acknowledge the alert through phone calls and we can integrate the pager duty alerts to Microsoft Teams as well. Tha is really helpfull for us to acknowledge the incident.
What do you dislike about the product?
Some times acknowledge the alert by pressing #4 is not working
What problems is the product solving and how is that benefiting you?
If there is a critical alert and if I'm set to on call for that week, I'm getting the alert through phone calls and messages as well. It easy for me to attend critical alerts and no need to monitor the system every time.
Pagerduty help us to notify of any alerts that helps us keep our systems up & running 24x7
What do you like best about the product?
Policy creation & the flexibility of that option to customize it according to our needs. I have used pagerduty according to the roster we have & having the option to create so many policies help us a lot.
What do you dislike about the product?
I use Pagerduty settings very rarely & we do not use all the options available so there is nothing I have disliked until now.
What problems is the product solving and how is that benefiting you?
We have configured Pagerduty to notify us when our servers trigger alerts & it helps us be proactive & avoid major Incidents. PagerDuty plays a major role in our system stability. We have configured our servers to send alerts to our own monitoring systems & it triggers the Pagerduty call to notify the person on-call or the engineers who are on shift. We use both Pagerduty Social & Pagerduty AI for Pearson.
Excellent Product - Versatile
What do you like best about the product?
PagerDuty helps us keep our escalations in check. It has everything we need, including API hooks to bring in and send out notifications, a variety of scheduling options, and a lot of versatility in how notifications are handled. It also has a significant number of integrations with 3rd parties, which makes it easier to get started with the product.
What do you dislike about the product?
It can get a bit pricy, but it is well worth the cost. PagerDuty can also be a bit confusing getting things configured, as it is not terribly intuitive. The help and examples are excellent, but one needs to follow them step by step a few times to get the gist of the configuration necessary.
What problems is the product solving and how is that benefiting you?
The problem we solve with PagerDuty, is rotating our oncall team, and giving us a one stop notification service for the folks that need to respond to incidents. This decreases our time to resolve issues, since we are not relying on email notifications any more. Email notifications for incidents are being phased out, in favor a central location to handle incidents. This has also allowed us to create a repository for incidents, and allowed us to avoid the scattering of the knowledge to fix incidents.
Recommendations to others considering the product:
If you have never used PagerDuty, make extensive use of the examples online, to get started. In addition, make use of the support team (you're paying for it), if you are unsure how to get things done. There are a lot of best practices when using Pagerduty to handle incidents, and those should be implemented to get the most out of the product.
showing 191 - 200