PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Organizing your on-call groups
What do you like best about the product?
Being able to create delegate to teams the ability to create their own on-call schedule and decide how elaborate they want to make it.
What do you dislike about the product?
Dealing with billing, licensing, and maintenance renewals.
What problems is the product solving and how is that benefiting you?
Eliminating wasted time by improving on-call detail in groups so that the first person to get paged is the "right" person to help solve the issue at hand.
Recommendations to others considering the product:
Determine your licensing and maintenance renewal criteria before purchasing. This is an easy application to administrate and use to gather statistics from on-call groups with.
Powerful Tool for Handling On Call Rotations
What do you like best about the product?
Easy to use web interface that allows you to setup users and schedules. It is easy to see who is currently on call and who will be on the next rotation. Easy to override and replace users quickly. There are numerous way to interact with the system from simply sending an email to your dedicated PagerDuty email address which will notify the on call person, or if your system is one of the many integrated systems you can have it directly interface with PagerDuty. For those who need a more custom approach there is a feature rich API that you can use to build your own custom interactions. Licensing is per user, so you only have to pay for what you need and can scale up without having to spend a lot of money. It also has an app for your phone (IOS or Android) that works well when on call so that you can get an audible alert even when you are sleeping.
What do you dislike about the product?
I wish they had a way to set a schedule to cascade down through all users for a schedule until an issue is acknowledged or resolved. For example, I have 5 people in the rotation and if an issue doesn't get resolved by the primary on call person within 15 minutes, then it could roll to the next person on the schedule. If they don't acknowledge within 15 minutes then it rolls to the next on the schedule and so on.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to contact system admins after hours for issues that arise within our SCADA system which need to be addressed outside of business hours.
Recommendations to others considering the product:
PagerDuty has the most features and offers the best ease of use relative to it's cost.
The fast, reliable service but still cannot use reporting
What do you like best about the product?
The reliability of the service, ability to split alerts by severity, postmortems look promising
What do you dislike about the product?
We still cannot start using pagerduty's reporting, probably some quickguades/insights will help.
What problems is the product solving and how is that benefiting you?
It's used for delivering incidents to oncall persons, scheduling, Pagerduty is used by each team that has services in production.
Works as advertised
What do you like best about the product?
I have been using PagerDuty since 2011. All this time the service works without problems.
What do you dislike about the product?
The only thing that comes to mind is that the cost could be a bit lower
What problems is the product solving and how is that benefiting you?
Early alerting regarding the availability of our service.
Dependable and efficient
What do you like best about the product?
Pagerduty allows us to manage our security and support incidents 24 hours a day so that we can reply ASAP. Their integrations are valuable as well.
What do you dislike about the product?
I do not dislike anything about pager duty.
What problems is the product solving and how is that benefiting you?
Quick reply to critical issues, both internal and external.
Worked on very brief short period, I like the way pg integrates and how real time it is
What do you like best about the product?
It's integration with 3rd parties
Real time alarms
Real time alarms
What do you dislike about the product?
User interface is the part where I feel it requires some modifications, maybe ux can help
What problems is the product solving and how is that benefiting you?
Wanted to have a common platform through which I can have alarms on real time basis so that I don't have to manage multiple sources from which I am getting alarm
Pager Duty does well at one critical thing
What do you like best about the product?
PagerDuty makes it simple to gather alerts from many different sources and notify the people who can take care of the problem. The web interface is clean and easy to figure out. The mobile app works well, and allows me to acknowledge alerts straight from my phone.
What do you dislike about the product?
I've had a hard time coming up with a downside with how I use PagerDuty. I have setup a couple of groups that need to get alerts. I can setup an override in case someone else needs to be on call for a few hours or a day. When alerts come in they go to the appropriate user. When PagerDuty has a problem with their infrastructure (which is honestly pretty rare) they are good at communicating what is down and when they expect it to be back.
What problems is the product solving and how is that benefiting you?
PagerDuty gives me ease of mind knowing that the right person, or group of people is getting an alert when our application is slow or our infrastructure is down. It allows my team to unplug from email or Slack and focus on what is most important at that time, knowing that if there is a critical problem, PagerDuty will let us know.
Recommendations to others considering the product:
Other players in the space are OpsGenie and VictorOps. I have never used either, but it's probably worth checking all competitors if you are looking to implement something like this.
Respond to alerts raised in public cloud
What do you like best about the product?
Reliability and quick response of service,
What do you dislike about the product?
Need to see correlation of alerts in a time window
What problems is the product solving and how is that benefiting you?
Respond to the alerts quickly from anywhere in North America.
Good Product, but has some kinks
What do you like best about the product?
Highly available, very loud alerting system that gets me to managing alerts faster. I also use both desktop and mobile platforms and they work pretty seamlessly.
What do you dislike about the product?
Trying to understand which team are the alert pertaining to. Also, it is very difficult to determine who is on call next w.r.t. to my team - I usually have to click around 5 or so pages before I find the schedule listed. This is because (as an IC) I am only on one schedule, so it should not be that difficult.
What problems is the product solving and how is that benefiting you?
Problems that we have solved are mostly making sure our services are have uptime. We have also used it to page specific people and get them online as soon as possible to identify and solved the incident. Beyond notifications, we have not branched out.
Recommendations to others considering the product:
Use PagerDuty if you are looking at getting notifications as soon as possible while you are offline. These are best if they are automated and getting pagerDuty integrated into your platform is surprisingly easy.
The Industry Standard for Alert & Incident Management
What do you like best about the product?
Pager Duty is extremely reliable and has tons of integrations with the top alerting systems - plus you can easily make your own
What do you dislike about the product?
Pager Duty can get a little pricey. Could be an issue for small companies / startups.
What problems is the product solving and how is that benefiting you?
Pager Duty is the hub for all of our alerts that need action. We pipe in email alerts from other systems, alerts from data dog, new relic and other monitoring systems.
Recommendations to others considering the product:
It matters ALOT to have a reliable alerting platform. Don't go for cheapest when you are looking to setup escalations and incident management. It is also really helpful to have a platform with tons of builtin integrations. We love the fact you can use everything from email to a native integration with New Relic. We also love the scheduling and call rotation features. This really helps reduce burnout when it comes to your team and encourages cross training. I highly recommend pager duty from my usage over the last 5 years across 2 different companies.
showing 191 - 200