PagerDuty Operations Cloud
PagerDutyExternal reviews
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Nice incident management platform to have for your business
What do you like best about the product?
The things I like the most about PagerDuty are that this software provides a set of useful notifications and it escalate automatically. It is full of functionalities destined to help our company detect and fix infrastructure problems quickly, promoting an instantaneously alert when an incident happens and detailed info about it.
What do you dislike about the product?
I think it is a little bit expensive. It is also hard to understand and configure at first, its learning curve is not so pronounced.
What problems is the product solving and how is that benefiting you?
We use at the company to monitor incidents that are critical and need full attention when they happen. Also, to manage those incidents and act fast to solve them.
Recommendations to others considering the product:
I think this is a great support tool to have. I recommend to configure it order to only get proper info about only high priority incidents, otherwise you will end having a ton of notification emails.
Great for monitoring and alerting
What do you like best about the product?
With PagerDuty we can easily be proactive in identifying and addressing our system issues and infrastructure. Always keeps us on our best in providing quality for our product and support. In detail dashboards and insights always help in identifying the problem areas and setting improvement goals
What do you dislike about the product?
On call guys are dislike the late night/early morning calls
What problems is the product solving and how is that benefiting you?
Monitoring and alerting for system.
Reliable
What do you like best about the product?
How fast you can notify my users on multiple channels
What do you dislike about the product?
Schedules and teams are a PITA to setup.
What problems is the product solving and how is that benefiting you?
Critical events are always notified to my users. And the scaling policy is great.
good reliable service
What do you like best about the product?
I can always count on pager duty to wake me up in the middle of the night. The fact that there are a ton of options for how you wish to be notified e.g. via text, call, app, etc. makes it very flexible for each user to cater to their needs
What do you dislike about the product?
I dont like being paged at night but hey thats the name of the game when you're on call for services that require uptime to be 24/7/365. I would like to see more options on snooze time, maybe a field you could enter in manually on how long you'd like to snooze an alert. Also if pager fatigue is a thing for certain alerts that cannot be tuned better, maybe having some ML or AI to determine which alerts that auto resolve shouldn't page right away or should exponentially backoff in subsequent alerts
What problems is the product solving and how is that benefiting you?
managing on call rotations for teams with services that require uptime 24/7/365
Pagerduty makes it simple and easy to understand who is on call, and set up new alerts for monitoring and alerting of our services
Pagerduty makes it simple and easy to understand who is on call, and set up new alerts for monitoring and alerting of our services
Organizing your on-call groups
What do you like best about the product?
Being able to create delegate to teams the ability to create their own on-call schedule and decide how elaborate they want to make it.
What do you dislike about the product?
Dealing with billing, licensing, and maintenance renewals.
What problems is the product solving and how is that benefiting you?
Eliminating wasted time by improving on-call detail in groups so that the first person to get paged is the "right" person to help solve the issue at hand.
Recommendations to others considering the product:
Determine your licensing and maintenance renewal criteria before purchasing. This is an easy application to administrate and use to gather statistics from on-call groups with.
Powerful Tool for Handling On Call Rotations
What do you like best about the product?
Easy to use web interface that allows you to setup users and schedules. It is easy to see who is currently on call and who will be on the next rotation. Easy to override and replace users quickly. There are numerous way to interact with the system from simply sending an email to your dedicated PagerDuty email address which will notify the on call person, or if your system is one of the many integrated systems you can have it directly interface with PagerDuty. For those who need a more custom approach there is a feature rich API that you can use to build your own custom interactions. Licensing is per user, so you only have to pay for what you need and can scale up without having to spend a lot of money. It also has an app for your phone (IOS or Android) that works well when on call so that you can get an audible alert even when you are sleeping.
What do you dislike about the product?
I wish they had a way to set a schedule to cascade down through all users for a schedule until an issue is acknowledged or resolved. For example, I have 5 people in the rotation and if an issue doesn't get resolved by the primary on call person within 15 minutes, then it could roll to the next person on the schedule. If they don't acknowledge within 15 minutes then it rolls to the next on the schedule and so on.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to contact system admins after hours for issues that arise within our SCADA system which need to be addressed outside of business hours.
Recommendations to others considering the product:
PagerDuty has the most features and offers the best ease of use relative to it's cost.
The fast, reliable service but still cannot use reporting
What do you like best about the product?
The reliability of the service, ability to split alerts by severity, postmortems look promising
What do you dislike about the product?
We still cannot start using pagerduty's reporting, probably some quickguades/insights will help.
What problems is the product solving and how is that benefiting you?
It's used for delivering incidents to oncall persons, scheduling, Pagerduty is used by each team that has services in production.
Works as advertised
What do you like best about the product?
I have been using PagerDuty since 2011. All this time the service works without problems.
What do you dislike about the product?
The only thing that comes to mind is that the cost could be a bit lower
What problems is the product solving and how is that benefiting you?
Early alerting regarding the availability of our service.
Dependable and efficient
What do you like best about the product?
Pagerduty allows us to manage our security and support incidents 24 hours a day so that we can reply ASAP. Their integrations are valuable as well.
What do you dislike about the product?
I do not dislike anything about pager duty.
What problems is the product solving and how is that benefiting you?
Quick reply to critical issues, both internal and external.
Worked on very brief short period, I like the way pg integrates and how real time it is
What do you like best about the product?
It's integration with 3rd parties
Real time alarms
Real time alarms
What do you dislike about the product?
User interface is the part where I feel it requires some modifications, maybe ux can help
What problems is the product solving and how is that benefiting you?
Wanted to have a common platform through which I can have alarms on real time basis so that I don't have to manage multiple sources from which I am getting alarm
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