PagerDuty Operations Cloud
PagerDutyExternal reviews
921 reviews
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No much room for analysis attachments
What do you like best about the product?
UI is good, and light-weighted. Response time of website was good.
What do you dislike about the product?
No much room for analysis attachments. I am unable to add much analysis
What problems is the product solving and how is that benefiting you?
I am getting server related alerts on time. That helps in keeping servers healthy always.
Great platform to make and make money.
What do you like best about the product?
Supports all operating devices such as Android, ios and desketop
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.
What do you dislike about the product?
It can be a little confusing to find pd and determine what happened
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult
What problems is the product solving and how is that benefiting you?
Helps improve decision
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well
Recommendations to others considering the product:
Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function.
A Stage for Incident Management
What do you like best about the product?
Pagerduty helps you to monitor the alerts that you receive for your team. You can acknowledge it and assign it under your name. Triggered one shows blue color and acknowledged one is the orange one.
What do you dislike about the product?
Some of the things that make me to dislike pagerduty is you need to refresh the page often to get the latest alerts in the queue. You will get duplicate alerts and need manual intervention to merge the alerts.
What problems is the product solving and how is that benefiting you?
You can raise an incident through pagerduty just by clicking the button - sync with service now. It shows the on call support contact details. One can search the previous alerts here.
perfect way to manage on-call schedule to alert team about incidents
What do you like best about the product?
Pager duty makes it easy to manage on-call schdules. Best feature is the reliability of notifications to alert the team when some incident has occurred.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.
What do you dislike about the product?
There is nothing to dislike about the app. some suggestions to improve the app would be to improve how to manage different timezone schedules.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.
What problems is the product solving and how is that benefiting you?
Problem we face during customer issues, especially severity one problems is that we are not able to get right people notified. with help of pagerduty, team on-call gets informed and they join the technical bridge to help solve the issue. Incident commanders don't need to manually inform each team member, this software gives easy way to page the team.
This has resulted in faster resolution and better customer satisfaction.
This has resulted in faster resolution and better customer satisfaction.
Recommendations to others considering the product:
This is a must-have software for incident management and on-call support. I highly recommend it.
Helpful
What do you like best about the product?
Fantastic software that allows you to track and manage your call center with easy way easy to integrate with any tools to manage real-time managment best soft that have self-learning from the past incident.
What do you dislike about the product?
it not about dislike, but there some way is difficult to install this software but also they have help desk they are always there for you to save your time and solve any issue you faced
What problems is the product solving and how is that benefiting you?
call center mangment IT issues that impact our business easy to create group integrations easy way for escalation and monitor the ticket SLA also you can receive all your notification on your mobile.
The best Integrated Centralized Alerted system
What do you like best about the product?
We use Pager Duty in our sales Department , As there's alot of running tasks and projects and each of them managed by small numbers of the staff so its important for us to be alerted quickly and efficiently for all tasks which needs quick interfere .Pager Duty integrated with alot of internal apps and CRM'S sonit collect all the alerts and gather it all.
What do you dislike about the product?
The calendar in Pager Duty not the best thing as it needs some updates but the rest is fine and working good
What problems is the product solving and how is that benefiting you?
We use pager duty in collecting and gatthering all notifications and alerts through emails or Texts .It helps us to monitor the company software issues when there's issues need to be assigned and escalated
Amazing onboarding experience with rundeck
What do you like best about the product?
1. Helped to understand the business need and accordingly shared the enterprise plan.
2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly
3. Timely followups with the progress
2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly
3. Timely followups with the progress
What do you dislike about the product?
Nothing to dislike about rundeck and team.
What problems is the product solving and how is that benefiting you?
All schedulers and cron across company wide is taken care off by rundeck cluster.
Access management is resolved, HA is available.
Access management is resolved, HA is available.
Get notified even when you are asleep
What do you like best about the product?
I truely appreciate the immediate notifications through push notifications and phone calls and escalation options and the amount of plugins and notification options.
What do you dislike about the product?
PagerDuty does not exactly the most competative when it comes to pricing and support options. Other competitors offer better solutions with more competitive pricing options
What problems is the product solving and how is that benefiting you?
The primary reason for using PagerDuty is to alert and reach out to the responsible parties, primarily when alerts are raised after regular work shifts have ended. System admins depend on being alerted after hours and not having to monitor email alerts constantly. PagerDuty fits the bill precisely as we need it filled.
Recommendations to others considering the product:
If you need 24/7 alerting with numerous integrations available and fully customizable escalation policies, then you need PagerDuty
Rundeck for the Win
What do you like best about the product?
Allowing users to schedule and run jobs later. The APIs and integration with apps such as Jenkins and pagerduty work nicely.
What do you dislike about the product?
Sometimes when bugs happen that break the general abilities of Rundeck not being communicated about it.
What problems is the product solving and how is that benefiting you?
Having a central place to do deployments and benefits are logging, having error messages, and an audit trail for everything.
User friendly
What do you like best about the product?
the way it scales and manages remote machines.
What do you dislike about the product?
some time the support , knowledge is not so clear
What problems is the product solving and how is that benefiting you?
a lot like upgrade.
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