PagerDuty Operations Cloud
PagerDutyExternal reviews
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Good services
What do you like best about the product?
Efficiency and have your incidents resolved soon
What do you dislike about the product?
Sometimes the problems with the mobile application bugs
What problems is the product solving and how is that benefiting you?
Servers alerts, datacenters incidents, jira integrations
Good experience over the years
What do you like best about the product?
PagerDuty has been very reliable and does its job well.
What do you dislike about the product?
We would use it more if it were a little less expensive per person. It's annoying that pagination defaults to 5 items instead of 100 (can't this be a user preference?). Also, it's difficult to notify two groups of people of the same incident: if one person from group A acknowledges, it cancels the alerting of group B.
What problems is the product solving and how is that benefiting you?
PagerDuty ruins my sleep. Thankfully, not too often. It works to notify us when our systems have a problem.
Recommendations to others considering the product:
Use the default PagerDuty alert on your sound. If you use something like Red Alert from Star Trek, watching Star Trek will make you jumpy.
It's very helpful to monitor the processes.
What do you like best about the product?
The levels and escalations policies are the best thing. It provides great flexibility.
What do you dislike about the product?
If i just cut an incoming call, due to some reason, Still i keep on getting multiple calls. I think, It'd be better to re-call after a few minutes. There is also another case, when i resolve the PD, But still i get a call, and when I hit 6 to resolve the PD through call, It says "The incident is already resolved"
What problems is the product solving and how is that benefiting you?
We are SAAS based company. Our processes heavily depends on the client side inputs(files) which are consumed by our processes, We don't have any control on the client's input, If the input is wrong, then our process would fail and we want to get notified in such cases.
Recommendations to others considering the product:
I'd highly recommend it for the system where one would want to get notified about the critical application states.
Director of IT
What do you like best about the product?
Its easier to set a pagerduty calender and setup alerting.
What do you dislike about the product?
I wish it has better reporting and dashboard
What problems is the product solving and how is that benefiting you?
24x7 support call
Excellent to use easily
What do you like best about the product?
When ever the jobs fail with in seconds i am receiving call which is awesome and giving a half an hour support for resolving the issues if we skip.
What do you dislike about the product?
I dont have any dislike in using pager duty .We use pagerduty app,web site pager duty and call is very usefull with any dislike
What problems is the product solving and how is that benefiting you?
There are no such problems using pager duty.Immediate call or immediate resolving in pager duty app
Recommendations to others considering the product:
We can use this pager duty very easily and convenient in getting alerts when jobs failed if you missed the call there will be an half an hour time to resolve the issue will be great full to use
Cyber Security Engineer who has leveraged PD as an alerting mechanism
What do you like best about the product?
Simplicity, accuracy, ease of administration, user interface and the documentation
What do you dislike about the product?
It would be great if PD can come with more integration options
What problems is the product solving and how is that benefiting you?
Critical cyber security alerts are coming to phones via PD
Provides better uptime and helps us make our SLAs like nothing else
What do you like best about the product?
I love how easy it is to use Pagerduty. Setting schedules, integrating with 3rd party apps such as checkmk, uptrends, and site 24x7. I also love how the alerting options are versatile. Phone, app, text, email, or all of the above. Its also nice to be able to tier alerts, so we can get low priority emails based on our lower level environments, but have our production environments send high alerts which have an escalated paging criteria.
What do you dislike about the product?
Honestly, there hasn't been much that I dislike about using pagerduty.
What problems is the product solving and how is that benefiting you?
We achieve a better SLA, we increase our uptime. We are also able to solve many problems before our customer support and incident management teams even know there is an issue.
Recommendations to others considering the product:
Take the leap. Get in and do it. This application will save you time in identifying issues with your infrastructure and provide you with quicker times to resolution.
Way Better than AlarmPoint or xMatters or whatever they go by these days.
What do you like best about the product?
Ease of use, intuitive UI, straightforward rules, and integrating it to tools already in use.
What do you dislike about the product?
Not sure yet, I haven't run into any issues.
What problems is the product solving and how is that benefiting you?
OnCall Rotation for a very small team. Benefits is that it does what we want it to do.
Recommendations to others considering the product:
Try it, and integrate it with everything you use.
Simple incident management software
What do you like best about the product?
PagerDuty provides capability for my organization to manage multiple on-call schedules with lots of flexibility. It also integrates well with several tools in our tech stack for seamless notification when problems arise.
What do you dislike about the product?
When a schedule needs to be overridden, I wish there was capability to make the changes in fewer clicks.
What problems is the product solving and how is that benefiting you?
Coordinating on-call schedules and rapid response when there are problems.
PD provides a clear escalation alerting for my department
What do you like best about the product?
I like the ability to link with or be the Google Calendar for on-call schedules.
What do you dislike about the product?
In our environment, Service Now, our group doesn't have a SN assignment group. We have it PagerDuty only integrated with SN only if an assignment group is available. The downside is that updates to the ticket for PD do not update the SN Ticket associated with it.
What problems is the product solving and how is that benefiting you?
We now have a consistent on-call schedule and alerting department wide. Each service in our service catalog can be represented with a clear escalation alert without needing to whom the alert is being sent.
Recommendations to others considering the product:
None
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