PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best Tool Run and Schedule your Scripts
What do you like best about the product?
Being able to schedule your scripts along with Ansible Scripts and adding multiple types of scripts as different steps is a massive thing for IT automation
What do you dislike about the product?
Lack of Multiple domain login and encryption process of domain login password is a hectic process to go through
What problems is the product solving and how is that benefiting you?
Using this to automate your IR infrastructure is a massive time saving for the operations team. With Ansible connecting to AWS, vcenter and performing automation without any manual intervention is the best thing to save time and money in IT infrastructure automation.
Recommendations to others considering the product:
If you are in IT and want to perform automation for your infrastructure, this is the best thing you can have. Also, having a GUI instead of a command line is a big plus point as well.
Rundeck Review
What do you like best about the product?
Running Build Jobs and Deploy New Release
Easy to Access
Show Logs and show analysis of Build Status
Easy to Access
Show Logs and show analysis of Build Status
What do you dislike about the product?
Nothing Right Now as I am just a user of it, not the one who installed it
but from user side, it is good software
but from user side, it is good software
What problems is the product solving and how is that benefiting you?
Running Build Jobs and Deploy New Release
Easy to setup, use and get going
What do you like best about the product?
The UX of the application is effortless to set up on-call schedules and integrate with various other products/services. Once can signup and get going within minutes.
What do you dislike about the product?
There is nothing to dislike about PagerDuty, and it does what it says. PagerDuty team takes feedback from users to consistently improve their product.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our engineers about any failures in our production infrastructure. PagerDuty allows use to effortlessly integrate with AWS and a couple of other services like CloudAMQP, Atlas, etc.
Recommendations to others considering the product:
Go for it. There is no other product with the number of products/services PagerDuty integrates with
Great On System for Managing On Call Alerts
What do you like best about the product?
A solid, dependable, scaleable, reliable alert management tool that integrates with a large number of systems. Website/portal is easy to navigate; you don't get lost trying to get things done. System allows each user to select how they are notified (call, e-mail, text, teams message) of alerts and in what order.
What do you dislike about the product?
It's tough to find things we don't like, besides it waking us up in the middle of the night because a critical system is down (exactly what it's supposed to do). We do wish there was a way to send an e-mail to an e-mail address that isn't a licensed user to keep others informed of who is on call.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to manage our operations on-call team. It routes all critical alerts to the correct engineer based on which system is alerting and what time of day the alert was received. This has reduced our time to respond to alerts and helped up meet and measure our SLA's
Recommendations to others considering the product:
Please allow notifications to be sent to an e-mail address of an unlicensed user when the on-call resource changes. Would be very helpful in keeping folks in the loop on who is on call.
My PD use
What do you like best about the product?
Native SRE and DevOps framework embedded in the tool to support incdent management function.
What do you dislike about the product?
Only available as SaaS solution, sometime have to work through firewall and other security requirements causing delay.
What problems is the product solving and how is that benefiting you?
Proactive Incident response, progressing to self heal incident response.
Always wake up to your outage!
What do you like best about the product?
It is the only tool out there that has the ability to email, call, and text. It is very customizable on escalation for alerts as well.
What do you dislike about the product?
Nothing really, the only thing that would be an added bonus is the ability to have two active schedules and a quick easy way to swap the active one.
What problems is the product solving and how is that benefiting you?
We use it for outages and call tree escalation.
Very useful
What do you like best about the product?
That is very useful for a DevOps team, it is easy to manage and has a lot of integration.
What do you dislike about the product?
I do not have anything to dislike about it.
What problems is the product solving and how is that benefiting you?
We are solving the following problems: the schedule of the on-call.
Recommendations to others considering the product:
Don't have now any recommendations
PagerDuty Reduces MTTR and Alert Noise
What do you like best about the product?
One of the most useful features of PagerDuty is the intelligent alert grouping. Along with providing previous or current incidents that are related. The intelligent dashboards also help provided insight into team and environment health.
What do you dislike about the product?
It would be nice to be able to provide some customizations to operational review reporting so that I can re-run reports or create a report of more than a quarter worth of data.
What problems is the product solving and how is that benefiting you?
We experienced problems spinning up an incident, getting the correct people to work on the issue, and communicating the status to stakeholders. We can not spin up an incident and begin communicating within minutes. Along with we can now measure our operational fitness through the use of the out of the box reporting.
Good
What do you like best about the product?
The scheduling of shifts and the linked incidents
What do you dislike about the product?
Not possible to see the historical calls and it time
What problems is the product solving and how is that benefiting you?
shift allocation and on-call rotation
Till now, it’s a good application
What do you like best about the product?
Portal is organized. It's really to navigate and look for recent tickets and calls. Provides easy access for call back and shows the time table for all the team members.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
What do you dislike about the product?
We come across an issue for scheduling team members. It didn't fully integrate for a week schedule. Two members were crossing on one day.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
What problems is the product solving and how is that benefiting you?
We are using this for IT alerting and our on call schedule for weekends and after 6.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
Recommendations to others considering the product:
everyone should try this for once. It's a good application for IT alerting. Logs in time. Shows all the schedule. Really handy application to use for on call small to medium teams.
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