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The automation and deployment process is excellent.
What do you like best about the product?
The very best thing about Rundeck is it does not make an effort to delete existing tools, scripts or commands, but improves previous settings to help make almost all of them. To put it simply, it just eliminates all of the issues in the process. It does respond to other events and special requests which might occur, increasing performance, speed, and speed. The one difference is that rather than spending a lot of cash on computer technical engineers to do it by hand, you simply have to spend a portion of the cash on software. This can make it fairly simple to identify and solve problems.
What do you dislike about the product?
Integrating a few features, like single authentication and sign-on for authentication, may take runbook automation to a different level. Additionally, it is able to often be hard to go from an unenclosed setting to some cluster atmosphere, so support might be also required in this specific place.
What problems is the product solving and how is that benefiting you?
The opportunity to execute several commands on several servers is strong. Automation and deployment are facilitated. By fixing several bugs as well as releasing brand new updates with a few feature improvement, you are able to storm the market.
Recommendations to others considering the product:
It's really simple to use and configure. Naturally, I'd suggest this system to others.
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Reliable, easy to use on-call notifications
What do you like best about the product?
PagerDuty provides us with a reliable, easy to use on-call system. It integrates easily with our existing monitoring stack(DataDog) and also with the ticketing and communication stack that we use(jira and slack) and provides all of the toolings that we needed to get up and running and bring new teams on board with little to no friction. While we haven't used the postmortem features much yet in our limited use of them they seem to be very well done and could be a great benefit to many teams especially ones that don't have an established template for postmortems.
An on-call rotation seems like an easy problem to solve when you look at it, you take an alert and you notify someone of that alert but when you start to dig in it becomes a much more difficult problem to solve. Scheduling on it's own is a significant problem to solve. PagerDuty makes all the deeper problems easy to solve.
An on-call rotation seems like an easy problem to solve when you look at it, you take an alert and you notify someone of that alert but when you start to dig in it becomes a much more difficult problem to solve. Scheduling on it's own is a significant problem to solve. PagerDuty makes all the deeper problems easy to solve.
What do you dislike about the product?
My only complaint about the product is that I believe the price to be a little high, once your on-call team numbers start to grow it can be a significant cost. That being said it is worth the money to be notified of outages before your customers become aware of them.
What problems is the product solving and how is that benefiting you?
PagerDuty solves what seems like a simple problem - notify someone about an outage - and make it seem that easy. Scheduling on-call rotations and teams, integrating with our existing monitoring stack takes what is actually a very difficult problem when you dig in and makes it seem like an easy problem from their solution.
Recommendations to others considering the product:
We strongly recommend PagerDuty for your on-call needs, we haven't really had a need for PagerDuty that it didn't fulfill for us.
Key tool in Ops world
What do you like best about the product?
1. Simple to use
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
What do you dislike about the product?
Like the tool so far; nothing that stands out that says - "I dislike this"
What problems is the product solving and how is that benefiting you?
Oncall, Service Catalog, Auto alerts and remediation once fixed
Recommendations to others considering the product:
Market leaders and best tool available. Its pricey but you get what you pay
PagerDuty does it all!
What do you like best about the product?
It is intuitive and easy to configure. I can send users an invite and I don't need to hold their hands while they configure their own escalation policies.
What do you dislike about the product?
Not much to dislike. Maybe the fact that you cannot set an override for days in the past. But that is just my HR complaining, not an actual issue
What problems is the product solving and how is that benefiting you?
We use this for everything, including providing 24/7 support without having users sit and wait for those calls.
Nice tool, but with a few key limitations
What do you like best about the product?
Notification system is top notch. Whether it's email, SMS, or phone call, PD gets it to you, and quickly!
What do you dislike about the product?
The email integration lacks screenshot support. It's very limiting to having people create PagerDuty incidents, go to the trouble of creating, sometimes even annotating screenshots, only to have PagerDuty lose all that valuable diagnostic information when the incident is created.
The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that.
The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that.
What problems is the product solving and how is that benefiting you?
High severity business critical functions are alerted on and the on-call engineers are notified pretty much instantly improving our responsiveness as a technology organization within our larger business. Issues are resolved quicker and our technology group is perceived as being more on-the-ball and quick to respond to issues.
Excellent Service and Product
What do you like best about the product?
It's very easy for us to configure and has helped our ops team immensely.
What do you dislike about the product?
searching through incidents could be easier
What problems is the product solving and how is that benefiting you?
We are using them to solve issues our client's servers and other equipment and relay that info to our staff
Recommendations to others considering the product:
Well worth the cost highly recommended, My team uses it regularly, and even when there is issues support is quickly available to assist
PagerDuty Helps Keep Our Systems Going
What do you like best about the product?
PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable.
What do you dislike about the product?
Can be a little complicated to learn overall but the complexity allows for more configurability. I wouldn't simplify it, but instead work on ways to help train the user within the app.
What problems is the product solving and how is that benefiting you?
Pagerduty is integrated with out monitoring system. All mission critical alerts that need immediate attention are sent to pagerduty. We also have escalation policies set up so that if the main on-call doesn't respond in time, the next individual will get a notification.
Using PagerDuty
What do you like best about the product?
I love its integrability with many platforms. As a company we use an awful lot of different services and connected platforms, and it makes sense to have a platform agnostic service like pagerduty which allows us to connect to many different things together and give us alerts. I really like that no matter what platform our services are on such as AWS, Azure, or any other web service, I'm able to get alerts and integrate them very quickly into pagerduty and then if there are ever any incidents that arise I can trust that someone on my team will be able to address it quickly.
What do you dislike about the product?
Nothing, it's great! I haven't had an issue with it. We have had a great increase in our response time and time to completion for incidents that arise with any problems our customers might be having. Before using pagerduty, we weren't as quick to solve the issues because it would get confusing and burdensome for people that were mainly assigned to dealing with these problems. However now we are able to address these issues quickly and there is no confusion about who is responsible for what. The on-call scheduling system helps us deal with that quite a bit and I can't be more happy with how it has been. I have never had an issue with pagerduty and it has been great.
What problems is the product solving and how is that benefiting you?
We have lots of alerts that come in from our micro-service system, and it's great to have on-call scheduling to deal with those. We have a great system now for addressing problems that arise quickly. I love being able to use pagerduty for my phone and email, it is pretty great because whenever an incident arises in production environments or even in development environments, I'm able to quickly see what is the problem by looking at my device and getting an alert whenever I am on call. It's very clear to me that this software platform allows me to very quickly address incidents. For example I have had times where a production incident would happen at night time and if I'm on a call I'm able to see that something is happening, whereas if we didn't have a system in place for this, then I would basically never know until the next business day, which could be too late to address the issue. The on-call scheduling also makes it so that no one person on the team is overburdened by support issues. I also love being able to access the pagerduty platform in browser so then when I'm at my desk I can also address any tickets that have come up.
Recommendations to others considering the product:
I highly recommend pagerduty to any company or small team that needs to have good management for on-call scheduling and addressing support and production issues as they arise. Greatly clarifies which way to address issues and helps you plan and support your customers better. I've never had a single issue with page Duty and then make it really easy to deal with anything. It is seriously a silver bullet in the war against support tasks.
Integration for success
What do you like best about the product?
I really like the flexibility to modify teams, pagerduty alerting schedules, creating overrides in schedules, and granularity in how it handles alerting and escalation.
What do you dislike about the product?
With all the features and flexibility, at times it can be a bit difficult to keep track of everything. There is alot of configuration done in different locations and that can make new users trying to create integrations a bit difficult. With good documentation up front in terms of how your team has things configured, that should minimize this concern.
What problems is the product solving and how is that benefiting you?
We are monitoring our environments with a number of different software packages and we are able to bring them all into PagerDuty to handle alerting to our teams with the same configurations/integrations.
Recommendations to others considering the product:
PagerDuty has a lot of offer and has quite a few common integrations as well as email endpoints so its very versatile. Encourage you to try a POC against anything else you are considering. We have used in house solutions before and maintaining those became time consuming at previous companies.. My current company has used PagerDuty for well longer than I have worked here.
Great product
What do you like best about the product?
Great for real time alerting of system issues
What do you dislike about the product?
Configuration can be repetitive. A bulk change option would be great.
What problems is the product solving and how is that benefiting you?
Real time notification of system issues
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