PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best escalation software
What do you like best about the product?
Very easy and comprehensive integrations with various other software (Jira, ServiceNow, new Relic etc)
What do you dislike about the product?
I don't think there is anything I dislike in pagerduty. It works very well since we adopted that in our company.
What problems is the product solving and how is that benefiting you?
Escalations for engineers are made easy. It's clean and works well for what we require.
Suits every DevOps Emergency needs
What do you like best about the product?
Pagerduty tool is really helpful for DevOps in emergency needs. It alerts everyone in all timezones with various options.
What do you dislike about the product?
Nothing much to dislike. We liked all the features that Pagerduty provided
What problems is the product solving and how is that benefiting you?
We are solving our needs related to responding to IT emergencies
Great tool for alerting
What do you like best about the product?
The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing).
What do you dislike about the product?
Sometimes alert resolutions are delayed, or alerts are queued in a way that i get a second alert about the same issue, despite the fact that I already marked it as resolved. It's a minor issue but it could be improved.
What problems is the product solving and how is that benefiting you?
Pager Duty helps ensure that if our platform experiences an outage or other incident that we get notified about it immediately.
Recommendations to others considering the product:
It seems very simple but it is a very effective tool; it works as advertised and gets the job done.
Always notifies me of issues
What do you like best about the product?
PagerDuty does its main job really well: notifying me of alerts. I have a team of several engineers who are in various on call rotations and I trust PagerDuty completely to alert us if our systems fire off an alert to PagerDuty. The only times I've ever failed to get a notification from them it was because I had problems with cell networks.
What do you dislike about the product?
All the extra stuff. PagerDuty is trying to be a bigger platform and do things other than delivering messages. I'd really love it if they spent more time focusing on core features, like richer on call rotation features and smarter incident identification from alerts, and less time on AI and other nice-to-haves that are not reasons why I use PagerDuty.
What problems is the product solving and how is that benefiting you?
Make sure everyone who needs to know gets notified when there is a problem with our services.
Great, reliable service. UI and Customizability could be improved
What do you like best about the product?
Pagerduty's paging service is very reliable. We heavily rely on pagerduty in production and have not seen a missed pager once received by pagerduty.
What do you dislike about the product?
There could be a lot of usability and customization improved with the web UI.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
What problems is the product solving and how is that benefiting you?
Ensure 24/7 production systems are running smoothly
Amazing Pager Duty
What do you like best about the product?
I really like the way that I can schedule a on call rotation schedule and the Pager Duty automatically call my colleagues . Thera are a lot of integration with Slack and service now tool that we already did. I really would like to integrate the pager duty with Jira to create stories cards automatically. We integrate the Pager Duty in slack, so we can pager anyone using our slack channel.
What do you dislike about the product?
I really dislike the possibility to integrate Pager Duty into Jira Kanban Tool, so this automation could create a story and facilitate our life.
What problems is the product solving and how is that benefiting you?
All Incidents are automatically paged by PagerDuty. We can save time and costs because we don't need an employee working in a different shifts. We don't need operational center to monitoring our work queue. All call is made automatically without human intervention.
Recommendations to others considering the product:
PLease, consider to integrate Jira and Pager Duty to create stories when we are called.
The best solution to trigger a panic attack
What do you like best about the product?
Schedules and over rides are simple and easy to configure as well as when, where and how the alters make it to your device, desktop or team
What do you dislike about the product?
I would love to see a way to create multiple maintainance windows with the same criteria. Right now it has to be done for each day individually
What problems is the product solving and how is that benefiting you?
We have a fairly complex echo system that requires the ability get the right people involved quickly. We have made incidents more easily tracked as well as provided an extra level of transparency. Timeliness are easier to find and gaps are easily identified
Recommendations to others considering the product:
Great product. I am not privy to pricing, but this is a top rate solution. Best solution to trigger panic attacks
PagerDuty Review
What do you like best about the product?
Real time pings and the app is good for what it needs to do.
What do you dislike about the product?
The way schedules are shown isn't very intuitive. I would like one screen where I can easily see primary and secondary rotation schedules for the next couple months overlaid on a calendar. If I could drag and drop an engineer's segment to do an override, it would also be cool.
What problems is the product solving and how is that benefiting you?
We get notified on issues immediately that we've configured that way.
Recommendations to others considering the product:
Be sure to spend some time setting up teams and making it easy for team members to put in overrides.
Best in class incident management tool
What do you like best about the product?
It just works! PagerDuty integrates easily with every monitoring tool in our stack. While it works well out of the box, it's also highly configurable for our specific needs.
What do you dislike about the product?
Some of the outbound integrations e.g. Slack could do with improvement; as could documentation of best practice usage
What problems is the product solving and how is that benefiting you?
PagerDuty enabled us to set up a reliable on-call rotation and has continued to support us through our evolution and growth
Recommendations to others considering the product:
It's worth paying extra for; significantly better than OpsGenie and VictorOps
Reliable and lots of useful features
What do you like best about the product?
Pager Duty is the best alert management solution I've encountered in my 11 years of on-call work. I love that I can just subscribe to a calendar feed and it will automatically keep me updated with my various on-call schedules. And if I don't hear my phone buzz initially, Pager Duty can call me to get my attention.
What do you dislike about the product?
Honestly I can't think of anything I don't like about it. It costs money, but it's better than anything I could build and manage on my own.
What problems is the product solving and how is that benefiting you?
We need to be able to reliably cover every timezone and we have multiple types of on-call responsibilities that need to be covered constantly. Pager Duty's scheduling layers are really useful for follow-the-sun coverage, so I can easily share my on-call with a colleague in a different timezone. And as an end-user, it gives me a simple view into my personal on-call schedule, automatically sync'd to my calendar.
Recommendations to others considering the product:
Give it a try. If you're like me, you'll never go back to self-hosted alerting solutions.
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