PagerDuty Operations Cloud
PagerDutyExternal reviews
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Pagerduty integrates easily
What do you like best about the product?
The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops.
What do you dislike about the product?
The incident workflow could be easier to customize.
What problems is the product solving and how is that benefiting you?
Allowing multiple people to respond to incidents and auto document the resolution.
Tried and true, tested and proven. Looking for the best in immediate alerting? Look no further!
What do you like best about the product?
It's a solid, comprehensive, and reliable tool. From the configuration and setup, down to the mobile application (if you choose to use it), you can immediately see that it's a tool that does what's it's supposed to do.
What do you dislike about the product?
There are some scheduling limitations (i.e., there's no ideal of groups or teams, it's based on individuals) and I have found that as they continue to grow, they move features (i.e., API integration for something like ServiceNow) from one tier to the next forcing you to graduate to the next tier, which is an added expense for each user.
What problems is the product solving and how is that benefiting you?
I use PD for immediate response and alerting as an extension for my enterprise's monitoring.
Gotta love PagerDuty!
What do you like best about the product?
The pagerduty software is great, and the community, which is just as greater as the software.
What do you dislike about the product?
There's not really much that I dislike, they're doing great with what they're going.
What problems is the product solving and how is that benefiting you?
They're helping to solve a lot of problems! The benefits outweigh the problem, and I wish I'd have found them sooner.
Great tool for managing production incidents
What do you like best about the product?
PagerDuty is great for having team members on call and getting paged about production incidents.
What do you dislike about the product?
PagerDuty can improve the linking between teams, members, and services.
What problems is the product solving and how is that benefiting you?
We solve the problem of visibility into production incidents and the response times to them.
Best Alert Management Tool if there are any Issues.
What do you like best about the product?
It provide many options to communicate if there is any alerts. The PagerDuty App is also very helpfull to view and resolve the alerts from any place and any where. Moreover we can itegrate it with slack for our team to view and manage the alert.
What do you dislike about the product?
I didn't find any downside of ager Duty yet.
What problems is the product solving and how is that benefiting you?
We manage alerts in our production systems. As well as it's easy to escalate any production issues to other teams.
Recommendations to others considering the product:
Its an excellent Incident Management Tool. The alerting system is very user-friendly. We can even use its application on our mobile to manage any alerts.
Best in class On-call management and Incident Response
What do you like best about the product?
Very easy to use and extremely reliable solution.
What do you dislike about the product?
A little complicated to setup, but once configured, you're all set.
What problems is the product solving and how is that benefiting you?
We are notified of High Priority incidents in real time and this us the ability to have engineers triage issues almost immediately.
Recommendations to others considering the product:
If you are looking for an application for On-Call management and Incident Response, look no further.
PagerDuty for alert if service has downtime
What do you like best about the product?
Things that I like about PagerDuty are as follows:
- They way we can connect our applications and services.
- Easily integrate other applications in PagerDuty to raise alerts.
- Easily to create an account.
- Admin can easily switch members based on need and availability.
- The way they send alerts by email as well as by call, which can quickly help you to react.
- Multiple levels for support handling of the level 1 member don't acknowledge the alert will be sent to another level and so on.
- Easily configure alerts to members based on the time and region. Like if we have team members splitted in US and India, I can configure alerts based on the time the teams can look into it and solve them.
- They way we can connect our applications and services.
- Easily integrate other applications in PagerDuty to raise alerts.
- Easily to create an account.
- Admin can easily switch members based on need and availability.
- The way they send alerts by email as well as by call, which can quickly help you to react.
- Multiple levels for support handling of the level 1 member don't acknowledge the alert will be sent to another level and so on.
- Easily configure alerts to members based on the time and region. Like if we have team members splitted in US and India, I can configure alerts based on the time the teams can look into it and solve them.
What do you dislike about the product?
There are very few things that I don't like about PagerDuty, which are as follows:
- It is not easy to acknowledge the alert.
- Sometimes, call messages are not so evident in the call.
- The system voice in the call is not so easy to understand.
- It is not easy to acknowledge the alert.
- Sometimes, call messages are not so evident in the call.
- The system voice in the call is not so easy to understand.
What problems is the product solving and how is that benefiting you?
We primarily use PageDuty to raise alerts for our projects and microservices.
We use various other applications that tracklogs for us, and then those applications are integrated into PagerDuty to raise alerts with calls or emails.
We use various other applications that tracklogs for us, and then those applications are integrated into PagerDuty to raise alerts with calls or emails.
Recommendations to others considering the product:
Yes, I will like to recommend PagerDuty to my past organization that I had worked in also to my friends who can use it in their organization.
Cool tool for service availability monitoring
What do you like best about the product?
Seamless onboarding and service monitoring.
What do you dislike about the product?
None that I can think of at the moment stands out.
What problems is the product solving and how is that benefiting you?
Ability to integrate diverse cloud applications for real-time monitoring and to alert via email and text messages
Recommendations to others considering the product:
I DONT HAVE ANY
PagerDuty review
What do you like best about the product?
We can enable alerts based on our requirements, like via message, call, etc.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
What do you dislike about the product?
Creating an On-call schedule is a complex process. It is a bit expensive.
What problems is the product solving and how is that benefiting you?
We can engage different teams during high severity issues, acknowledging incidents via phone.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
Recommendations to others considering the product:
Pagerduty is a beneficial tool for incident management. I recommend using it in the DevOps model.
Much more granular access to requests and servers.
What do you like best about the product?
Enables much more granular access than regular access management schemes to specific tasks. For instance, you are able to will need a method administrator to run a request of a particular subset of server machines which does require high privileges. However, not allow them to get permission to access other DC/group services. We are able to provide non-technical users with an easy form using the drop-down menu in order to select settings and also in order to establish variables for things without understanding the scripts which are underlying.
What do you dislike about the product?
It is tough to configure SSH access, keys, passwords etc. for a similar task when dealing with a combined auth environment. Often, individual projects are needed and then simplify auth.
What problems is the product solving and how is that benefiting you?
Without getting administrative access to point applications, servers and utilities, we need just supply groups of owners with a chance to access certain administrative tasks. For return-to-service jobs we usually use Rundeck. We offer Rundeck a request for work to immediately fix the issue based on checking alarm for our monitoring methods for instance. This reduced the quantity of time spent on regular tasks by our frontline administrators.
Recommendations to others considering the product:
Rundeck is a good tool in case you want something for assigning duties to organizations in a simple way or perhaps you're keen on going back to service automation.
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