PagerDuty Operations Cloud
PagerDutyExternal reviews
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Perfect Solution For Managing Alerts
What do you like best about the product?
I like that this software can schedule overrides
It makes alert escalation easy
It's dependable and effortless to use and manage
It makes alert escalation easy
It's dependable and effortless to use and manage
What do you dislike about the product?
It has been working well and never had any bad encounters using this software
What problems is the product solving and how is that benefiting you?
This software makes it easy to manage our daily operations. It's affordable and highly effective and makes out team more capable.
The service works and is easy to configure
What do you like best about the product?
Schedule overrides and alert escalations
What do you dislike about the product?
Being woken up in the middle of the night
What problems is the product solving and how is that benefiting you?
Coordination of alert rotation
Modernist Alerting System
What do you like best about the product?
Ui/Ux of the application is effortless on scheduling a call and best part is sending a alert message to the team during critical incident happen.
Pagerduty can be easily setup in each teams and making a alert message for individuals.
Pagerduty can be easily setup in each teams and making a alert message for individuals.
What do you dislike about the product?
There is nothing to dislike from pagerduty. Only thing I noticed calender in pagerduty is not a best part it needs some updates, but pagerduty takes feedback from the users and consistenly improving tha app.
What problems is the product solving and how is that benefiting you?
I'm using pagerduty in my team to alert the co workers during any issues occurred in infrastructure level.
It is well integreated with AWS and other clouds services like atlans, etc.
It is well integreated with AWS and other clouds services like atlans, etc.
Fastest Notification and Alerts For Your Services
What do you like best about the product?
I personally like to send notifications or acknowledge to the over Team of over services so that we are timely resolve that before failer to the production. This helps a lot in my organization project is too long there having lots of projects combined so in that case my project any failure happens then PagerDuty is playing a lead role to acknowledge timely to the team so we can solve it before goes to production. I also like to configuration of alerts we can do over on way it's very flexible. There are lots of things to help faster and get better services.
What do you dislike about the product?
From my point of view, I found that the UI is confusing the PagerDuty is not very simple to configure everything it's a little bit tricky If a new user comes then is difficult to understand how it works and I using some time they provide Splunk logs link if any failure happened but when we go to logs it not present its automaticity remove when instances are closed.
What problems is the product solving and how is that benefiting you?
I am using the synthetic test for my organization project we are providing services to other projects, in that case, I create a PagerDuty alert for over services so its helps a lot if any failure happened I integrated it with S4 Clint calculation health score with honeycomb and sending to PagerDuty.
Recommendations to others considering the product:
best used for your services alerts and Dynamic Notifications
No much room for analysis attachments
What do you like best about the product?
UI is good, and light-weighted. Response time of website was good.
What do you dislike about the product?
No much room for analysis attachments. I am unable to add much analysis
What problems is the product solving and how is that benefiting you?
I am getting server related alerts on time. That helps in keeping servers healthy always.
Great platform to make and make money.
What do you like best about the product?
Supports all operating devices such as Android, ios and desketop
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.
What do you dislike about the product?
It can be a little confusing to find pd and determine what happened
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult
What problems is the product solving and how is that benefiting you?
Helps improve decision
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well
Recommendations to others considering the product:
Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function.
A Stage for Incident Management
What do you like best about the product?
Pagerduty helps you to monitor the alerts that you receive for your team. You can acknowledge it and assign it under your name. Triggered one shows blue color and acknowledged one is the orange one.
What do you dislike about the product?
Some of the things that make me to dislike pagerduty is you need to refresh the page often to get the latest alerts in the queue. You will get duplicate alerts and need manual intervention to merge the alerts.
What problems is the product solving and how is that benefiting you?
You can raise an incident through pagerduty just by clicking the button - sync with service now. It shows the on call support contact details. One can search the previous alerts here.
perfect way to manage on-call schedule to alert team about incidents
What do you like best about the product?
Pager duty makes it easy to manage on-call schdules. Best feature is the reliability of notifications to alert the team when some incident has occurred.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.
What do you dislike about the product?
There is nothing to dislike about the app. some suggestions to improve the app would be to improve how to manage different timezone schedules.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.
What problems is the product solving and how is that benefiting you?
Problem we face during customer issues, especially severity one problems is that we are not able to get right people notified. with help of pagerduty, team on-call gets informed and they join the technical bridge to help solve the issue. Incident commanders don't need to manually inform each team member, this software gives easy way to page the team.
This has resulted in faster resolution and better customer satisfaction.
This has resulted in faster resolution and better customer satisfaction.
Recommendations to others considering the product:
This is a must-have software for incident management and on-call support. I highly recommend it.
Helpful
What do you like best about the product?
Fantastic software that allows you to track and manage your call center with easy way easy to integrate with any tools to manage real-time managment best soft that have self-learning from the past incident.
What do you dislike about the product?
it not about dislike, but there some way is difficult to install this software but also they have help desk they are always there for you to save your time and solve any issue you faced
What problems is the product solving and how is that benefiting you?
call center mangment IT issues that impact our business easy to create group integrations easy way for escalation and monitor the ticket SLA also you can receive all your notification on your mobile.
The best Integrated Centralized Alerted system
What do you like best about the product?
We use Pager Duty in our sales Department , As there's alot of running tasks and projects and each of them managed by small numbers of the staff so its important for us to be alerted quickly and efficiently for all tasks which needs quick interfere .Pager Duty integrated with alot of internal apps and CRM'S sonit collect all the alerts and gather it all.
What do you dislike about the product?
The calendar in Pager Duty not the best thing as it needs some updates but the rest is fine and working good
What problems is the product solving and how is that benefiting you?
We use pager duty in collecting and gatthering all notifications and alerts through emails or Texts .It helps us to monitor the company software issues when there's issues need to be assigned and escalated
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